Troubleshooting

Troubleshooting

Downloading New Switch Software

Downloading New Switch Software

When product enhancements occur for the switch, new software can be downloaded to the switch through several methods, for product enhancements and new features. For more information, see the Management and Configuration Guide, which is on the HP ProCurve Web site at www.procurve.com/manuals.

The new switch software is available on the HP ProCurve Web site at

www.procurve.com.

HP Customer Support Services

If you are still having trouble with your switch, Hewlett-Packard offers support 24 hours a day, seven days a week through the use of a number of automated electronic services. See the Customer Support/Warranty booklet that came with your switch for information on how to use these services to get technical support. HP ProCurve provides up-to-date customer care, support and warranty information at www.procurve.com/support.

Additionally, your ProCurve authorized network reseller can provide you with assistance, both with services that they offer and with services offered by ProCurve.

Before Calling Support

Before calling your networking dealer or ProCurve Support, to make the support process most efficient, you first should have retrieved the following information:

Information Item

Information Location

•product identification, including mini- GBICs

•details about the switch’s status includ- ing the software (OS) version, a copy of the switch configuration, a copy of the switch Event Log, and a copy of the switch status and counters information

the front of the switch and on labels on the mini-GBICs

switch console: show tech command

• copy of your network topology map, in-

your network records

cluding network addresses assigned to

 

the relevant devices

 

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