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HP 6600 - H7 manual Troubleshoot installation issues, Check your web browser

Models: 6600 - H7

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Check your web browser

Check your web browser

•Make sure the web browser meets the minimum system requirements. For more information, see Embedded web server specifications.

•If your web browser uses any proxy settings to connect to the Internet, try turning off these settings. For more information, see the documentation available with your web browser.

•Make sure JavaScript and cookies are enabled in your web browser. For more information, see the documentation available with your web browser.

Check the printer IP address

•To check the IP address of the printer, obtain the IP address by printing a network configuration page. Touch (right arrow), touch Setup, touch Network, and then touch Print Network Settings.

•Ping the printer using the IP address from the command prompt (Windows) or from Network Utility (Mac OS X). (Network Utility is located in the Utilities folder in the Applications folder at the top level of the hard disk.)

For example, if the IP address is 123.123.123.123, type the following at the command prompt (Windows):

C:\Ping 123.123.123.123

Or

In Network Utility (Mac OS X), click the Ping tab, type the 123.123.123.123 in the box, and then click Ping.

If a reply appears, the IP address is correct. If a time-out response appears, the IP address is incorrect.

TIP: If you are using a computer running Windows, you can visit the HP online support website at www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems.

Troubleshoot installation issues

If the following topics do not help, see HP support for information about HP support.

TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems.

•Hardware installation suggestions

•HP software installation suggestions

•Solve network problems

Troubleshoot installation issues

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HP 6600 - H7 manual Troubleshoot installation issues, Check your web browser, Check the printer IP address

Contents

User Guide HP OﬃcejetUser Guide HP Officejet 6600 e-All-in- One seriesAccessibility Safety informationCopyright information Hewlett-Packard Company noticesPage Print ContentsGet started Copy ScanWork with ink cartridges Web ServicesSolve a problem Technical information HP supplies and accessories Network setup Additional fax setupToolbox Windows E Printer management toolsHP Utility Mac OS Embedded web server1 Get started AccessibilityVisual MobilityConserve Printing Supplies Manage PowerPrinting supplies area Understand the printer partsFront view Overview of buttons and lights Use the printer control panelBack view Cancel button Stops a job, exits a menu, or exits settings Control panel display iconsRight arrow button Navigates through settings in the menus Wireless light The light is on when the 802.11 wireless feature is onSelect the mode Change printer settingsTo select a different mode To change settings for a modeChange the printer settings HP Digital SolutionsFind the printer model number Select print mediaquality marketing materials such as brochures and mailers, as well as Recommended papers for printing and copyingtwo-sided use. They are the perfect choice for producing professional Recommended papers for photo printing Load an original on the scanner glass Tips for selecting and using mediaTo load an original in the ADF Load an original in the automatic document feeder ADFTo load an original on the scanner glass To load standard-size media Load mediaLoad standard-size media To load envelopes Load envelopesTo load cards and photo paper Load cards and photo paperTo load custom-size media Load custom-size mediaClean the exterior Clean the scanner glassTo clean the scanner glass Maintain the printerTo clean the rollers or separator pad Update the printerClean the automatic document feeder Turn off the printer Print documents 2 PrintPrint documents Mac OS Print brochuresPrint documents Windows Print brochures Windows Print on envelopesPrint brochures Mac OS Quality Normal or BestPrint on envelopes Mac OS Print on envelopes WindowsPrint photos on photo paper Windows Print photosQuality Best or Maximum dpi Print on special and custom-size paperPrint photos on photo paper Mac OS 3. Select Manage Custom Sizes in the Paper Size pop-up menu Set up custom sizes Mac OSPrint on special or custom-size paper Mac OS Print borderless documents Mac OS Print borderless documentsPrint borderless documents Windows Print borderless documents Quality Best or Maximum dpiScan an original 3 ScanScan to a computer To scan an original to a computer from the printer control panel4. Touch Start Scan To scan an original from HP scanning software Scan using WebscanTo scan using Webscan To scan documents as editable text Scanning documents as editable textWindows Mac OSGuidelines for scanning documents as editable text Make sure the scanner glass or ADF window is cleanMake sure the document is loaded correctly Make sure the text on the document is clearSave your file in the correct format Choose the correct profile4 Copy Change copy settingsCopy documents To copy documents3. Touch Start Black or Start Color To change copy settings for a single jobTo save the current settings as defaults for future jobs Send a standard fax 5 FaxSend a fax To send a standard fax from the printer control panel Send a standard fax from the computer4. Touch Start Black or Start Color WindowsTo send a fax manually from an extension phone Send a fax manually from a phoneMac OS Send a faxTo send a fax using monitor dialing from the printer control panel Send a fax using monitor dialingSchedule a fax to send later Send a fax from memoryTo send a fax from memory 3. Touch Scan and FaxTo cancel a scheduled fax Send a fax in Error Correction Mode2. Touch Cancel Scheduled Fax To send a fax to multiple recipients using group speed dialTo receive a fax manually Receive a faxReceive a fax manually To set backup fax from the printer control panel Set up backup fax3. Touch Backup Fax Reception 4. Touch On, On Error Only, or Off Reprint received faxes from memoryPoll to receive a fax To set up poll to receive a fax from the printer control panelForward faxes to another number To reprint faxes in memory from the printer control panelSet automatic reduction for incoming faxes Set the paper size for received faxesBlock unwanted fax numbers To set automatic reduction from the printer control panelTo add a number to the junk fax list Add numbers to the junk fax list3. Touch Junk Fax Blocker 5. Touch Add NumbersTo print a Junk Fax Report Print a Junk Fax Report4. Touch Print Reports, and then touch Junk Fax List Fax to PC and Fax to Mac requirementsTo set up Fax to Mac Mac OS To set up Fax to PC WindowsModify Fax to PC and Fax to Mac settings To modify settings from the printer’s control panelSet up and change speed-dial entries Set up speed-dial entriesTo modify settings from the HP software Mac OS To set up speed-dial entriesTo set up group speed-dial entries Set up and change group speed-dial entries2. Touch Fax Setup, and then touch Speed Dial Setup Delete speed-dial entriesConfigure the fax header Change fax settingsSet the answer mode Auto answer 3. Touch Fax Setup, and then touch Speed Dial SetupSet the number of rings before answering To set the answer modeChange the answer ring pattern for distinctive ring To set the number of rings before answeringSet the dial type 3. Touch Fax Setup, and then select Advanced Fax SetupSet the redial options To change the answer ring pattern for distinctive ring2. Touch Fax Setup, and then touch Advanced Fax Setup Set the fax sound volumeTo set the fax sound volume 3. Touch Fax Sound VolumeFax over Internet Protocol Fax and digital phone servicesPrint fax confirmation reports To enable fax confirmationUse reports To set the printer to print fax error reports automatically Print fax error reports3. Touch Fax Error Report Print and view the fax logPrint a Caller ID Report Print the details of the last fax transactionView the Call History To clear the fax logWhat are Web Services? 6 Web ServicesHP ePrint Printer AppsSet up Web Services using the HP printer software Set up Web ServicesSet up Web Services using the printer’s control panel WindowsSet up Web Services using the embedded web server Use Web ServicesPrint using HP ePrint a. Touch Enter ProxyTurn off HP ePrint Find the printer’s email addressUse Printer Apps Manage Printer Apps2. Touch Remove Web Services Remove Web ServicesRelated topics 7 Work with ink cartridgesInformation on ink cartridges and the printhead Printing with black or color ink only Check the estimated ink levelsTo replace the ink cartridges Replace the ink cartridgesRelated topics Store printing suppliesUsage information collection 2. Select Preferences, and then touch Cartridge Chip Information To turn off usage information collectionHP support 8 Solve a problemIf you have a problem, follow these steps Before you call Obtain electronic supportHP support by phone Telephone support numbers Phone support periodHP support After the phone support period General troubleshooting tips and resourcesSolve printer problems Check the printer setup Check the power and power connectionsCheck the HP software installation The printer shuts down unexpectedlySolution 1 Use a lower print quality setting Check any personal firewall software installed on the computerSolution 2 Check the ink levels The printer prints slowlyClean the printhead Solution 3 Contact HP supportCheck the media settings Check the Print Quality Diagnostic pageCheck the margin settings Placement of the text or graphics is wrongCheck the color print settings Check the page-orientation settingSolution 1 Make sure you are using original HP ink cartridges Print quality troubleshootingSolution 2 Check the ink levels Print quality troubleshootingSolution 4 Check the paper type Solution 3 Check the paper loaded in the input trayTo print a print quality report Solution 5 Check the print settingsSolution 6 Print and evaluate a print quality report Solution Solution 7 Contact HP support To clean the printhead from the control panel Printhead maintenanceTo clean the printhead from Toolbox Windows Clean the printhead3. In the Information And Support section, click Clean Printheads To clean the printhead from HP Utility Mac OSTo clean the printhead from the embedded web server EWS Align the printheadTo align the printhead from the embedded web server EWS Solve paper-feed problemsMedia is not supported for the printer or tray Media is not picked up from a trayCheck the power Solve copy problemsNo copy came out Pages are skewingCopies are blank Check the settingsDocuments are missing or faded Size is reducedCopy defects are apparent Copy quality is poorTake steps to improve the copy quality Check the printerThe printer prints half a page, then ejects the paper Solve scan problemsPaper mismatch Scanner did nothingPart of the document did not scan or text is missing Scan takes too longText cannot be edited Check the settingsScanned image quality is poor Error messages appearCheck the originals Reload document and then restart jobGraphics look different from the original Scan at a higher resolution The image quality is better when printedText or images on the back of a two-sided original appear in the scan The scanned image is skewed crookedScan defects are apparent Solve fax problemsBlank pages Size is reducedThe fax test failed The Fax Hardware Test failed SolutionThe Phone Cord Connected to Correct Port on Fax test failed The Fax Connected to Active Telephone Wall Jack test failed SolutionFigure 8-1 Back view of the printer The Using Correct Type of Phone Cord with Fax test failed Solution1 Telephone wall jack Solve fax problemsChapter The Dial Tone Detection test failed Solution104 Solve a problem Solve fax problems The Fax Line Condition test failed SolutionThe display always shows Phone Off Hook Solution The printer is having problems sending and receiving faxeselectronics store that carries phone accessories. You also need another phone cord, which can be a standard phone cord that you might already have in your home or office The printer is having problems sending a manual fax Solution The printer cannot receive faxes, but can send faxes Solution If you have a special ring pattern for your fax phone number using The phone cord that came with my printer is not long enough The printer cannot send faxes, but can receive faxes SolutionFax tones are recorded on my answering machine Solution To extend your phone cord Solve problems using Web Services and HP websitesColor faxes do not print The computer cannot receive faxes Fax to PC and Fax to MacSolve problems using HP websites Solve problems using Web ServicesBasic wireless troubleshooting Solve wireless problemsStep 1 - Make sure the wireless 802.11 light is turned on Step 2 - Restart components of the wireless networkTo check a wireless connection Advanced wireless troubleshootingStep 1 Make sure your computer is connected to your network Solve wireless problemsA Make sure the printer is on the network Step 2 Make sure that the printer is connected to your networkMac OS a network This web site is only available in EnglishTo access the EWS B Check to see if you can access the EWSStep 4 Make sure the printer is online and ready WindowsMac OS or Printing PreferencesAfter resolving the problems Configure your firewall software to work with the printerConfigure your firewall software to work with the printer WindowsCheck your network setup Solve printer management problemsEmbedded web server cannot be opened Check the computerCheck the printer IP address Troubleshoot installation issuesCheck your web browser HP software installation suggestions Hardware installation suggestionsVerify installation preliminaries Check the hardware connectionsGeneral network troubleshooting Solve network problemsTo reset the printers network settings Understand the Printer Status ReportTo print the Printer Status Report Understand the network configuration pageUnderstand the network configuration page To clear a jam inside the printer Clear jamsClear paper jams 3. Check the front of the printer To clear a paper jam in the automatic document feeder Avoid paper jamsUse paper types that are recommended for the printer. For more information, see Media specifications A Technical information Warranty informationWarranty information Hewlett-Packard limited warranty statementInk cartridge warranty information Physical specifications Printer specificationsProduct features and capacities Printer weight including printing supplies 8.3 kg 18.2 lbNetwork protocol specifications Processor and memory specificationsSystem requirements FeatureMedia specifications Embedded web server specificationsUnderstand specifications for supported media Compatible network protocolsInput tray Media sizeEnvelopes CardsInput tray Media sizePhoto media Other mediaUnderstand supported media types and weights Set minimum marginsWeight TrayCopy specifications Print specificationsFax specifications Black print resolutionWeb Services specifications Scan specificationsHP website specifications Environmental specificationsAcoustic emission specifications Electrical specificationsPower supply Power requirementsRegulatory Model Number Regulatory informationRegulatory information FCC statement Notice to users in KoreaVCCI Class B compliance statement for users in Japan Noise emission statement for Germany LED indicator statement Notice to users in Japan about the power cordGloss of housing of peripheral devices for Germany Appendix ARegulatory information Notice to users of the U.S. telephone network FCC requirementsNotice to users of the Canadian telephone network Australia wired fax statement European Union Regulatory NoticeNotice to users of the German telephone network Appendix ARegulatory information for wireless products Products with wireless functionalityProducts with external AC Adapters European telephone network declaration Modem/FaxNotice to users in Taiwan Notice to users in Brazil Notice to users in CanadaAppendix A 148 Technical informationEnvironmental product stewardship program Material safety data sheetsPaper use PlasticsBattery disposal in Taiwan Power consumptionDisposal of waste equipment by users Chemical SubstancesDisposal of Waste Electronic Equipment in Brazil Battery Notice for BrazilAttention California users Environmental product stewardship programToxic and hazardous substance table EU battery directive RoHS notices China onlyAppendix A 152 Technical informationEnvironmental product stewardship program RoHS notices Ukraine only Restriction of hazardous substance IndiaThird-party licenses Issue date 06/15/2005 HMAC-SHA-224/256/384/512 implementation Last update 06/15/2005SUBSTITUTE GOODS OR SERVICES LOSS OF USE, DATA, OR PROFITS OR LICENSE.hmac-sha2-bsd--noscrypto1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer Appendix A Issue date 04/30/2005 FIPS 180-2 SHA-224/256/384/512 implementation Last update 02/02/2007==================================================================== ====================================================================Page Third-party licenses Order printing supplies online B HP supplies and accessoriesSupplies Ink cartridgesHP media Table C-1 Countries/regions with a parallel-type phone system C Additional fax setupSet up faxing parallel phone systems Select the correct fax setup for your home or office setup Other equipment or services sharing your fax lineservice serviceBack view of the printer Case A Separate fax line no voice calls receivedOther equipment or services sharing your fax line setupBack view of the printer Case B Set up the printer with DSLTo set up the printer with a separate fax line To set up the printer with DSL Case C Set up the printer with a PBX phone system or an ISDN lineBack view of the printer Case D Fax with a distinctive ring service on the same lineTo set up the printer with a distinctive ring service Back view of the printer Case E Shared voice/fax lineTo set up the printer with a shared voice/fax line Back view of the printer Case F Shared voice/fax line with voice mailCase G Fax line shared with computer modem no voice calls received Set up the printer with a computer dial-up modemTo set up the printer with voice mail Back view of the printerTo set up the printer with a computer dial-up modem Set up the printer with a computer DSL/ADSL modemTo set up the printer with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modemBack view of the printer Shared voice/fax with computer dial-up modemExample of a parallel splitter 7. Run a fax test Set up faxing parallel phone systemsShared voice/fax with computer DSL/ADSL modem Back view of the printer Case I Shared voice/fax line with answering machineTo set up the printer with a computer DSL/ADSL modem Page Back view of the printer Example of a parallel splitter5. Optional If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the OUT port Page To set up the printer with a computer DSL/ADSL modem Back view of the printer Example of a parallel splitterSerial-type fax setup To test fax setup via the printer control panel Test fax setupBefore you begin D Network setupSet up the printer for wireless communication Set up the printer using the HP printer software Recommended Set up the printer on your wireless networkSet up the printer using the Wireless Setup Wizard Set up the printer using WiFi Protected Setup WPSTo connect the printer using the PIN Method To connect the printer using the Push Button MethodSet up the printer using the embedded web server EWS Change the connection typeGuidelines for ensuring wireless network security Test the wireless connectionOverview of security settings Add hardware addresses to a wireless router MAC filteringGuidelines for reducing interference on a wireless network Change basic network settingsOther wireless security guidelines View and print network settings Change advanced network settingsTurn the wireless radio on and off View IP settingsReset network settings Uninstall and reinstall the HP softwareIP Address Subnet Mask Default Gateway DNS Address 2. Touch Restore Network Defaults, and then touch YesToolbox Windows E Printer management toolsHP Utility Mac OS Embedded web serverTo open the embedded web server Get started Print Scan Copy Fax Web Services Work with ink cartridges F How do I?Solve a problem How do I?Cartridge Problem G Errors WindowsFax memory full Unable to communicate with printerPaper Mismatch Replace the ink cartridgeThe cartridge cradle cannot move Paper JamPrinter Offline The printer is out of paperPrinter Paused Document failed to printPrinter supply upgrade Previously used ink cartridge installedPrinter supply upgrade successful Printer supply upgrade problemUse SETUP cartridges Using Original HP Cartridges has its RewardsDo not use SETUP cartridges Counterfeit Cartridge AdvisoryUse color ink only? Problem with printer preparationIncompatible ink cartridges Ink sensor warningAutomatic document feeder cover open Problem with ink systemIndex Page Page Page Page Page