Troubleshoot installation issues | HP 6600 - H7 manual

Check your web browser

Check your web browser

•Make sure the web browser meets the minimum system requirements. For more information, see Embedded web server specifications.

•If your web browser uses any proxy settings to connect to the Internet, try turning off these settings. For more information, see the documentation available with your web browser.

•Make sure JavaScript and cookies are enabled in your web browser. For more information, see the documentation available with your web browser.

Check the printer IP address

•To check the IP address of the printer, obtain the IP address by printing a network configuration page. Touch (right arrow), touch Setup, touch Network, and then touch Print Network Settings.

•Ping the printer using the IP address from the command prompt (Windows) or from Network Utility (Mac OS X). (Network Utility is located in the Utilities folder in the Applications folder at the top level of the hard disk.)

For example, if the IP address is 123.123.123.123, type the following at the command prompt (Windows):

C:\Ping 123.123.123.123

Or

In Network Utility (Mac OS X), click the Ping tab, type the 123.123.123.123 in the box, and then click Ping.

If a reply appears, the IP address is correct. If a time-out response appears, the IP address is incorrect.

TIP: If you are using a computer running Windows, you can visit the HP online support website at www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems.

Troubleshoot installation issues

If the following topics do not help, see HP support for information about HP support.

TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems.

•Hardware installation suggestions

•HP software installation suggestions

•Solve network problems

Troubleshoot installation issues

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HP 6600 - H7 manual Troubleshoot installation issues, Check your web browser, Check the printer IP address

Contents

User Guide HP Oﬃcejet User Guide HP Officejet 6600 e-All-in- One series Accessibility Safety informationCopyright information Hewlett-Packard Company noticesPage Print ContentsGet started Copy Scan Work with ink cartridges Web Services Solve a problem Technical information HP supplies and accessories Network setup Additional fax setup Toolbox Windows E Printer management toolsHP Utility Mac OS Embedded web server 1 Get started AccessibilityVisual Mobility Conserve Printing Supplies Manage Power Printing supplies area Understand the printer partsFront view Overview of buttons and lights Use the printer control panelBack view Cancel button Stops a job, exits a menu, or exits settings Control panel display iconsRight arrow button Navigates through settings in the menus Wireless light The light is on when the 802.11 wireless feature is on To change settings for a mode Change printer settingsSelect the mode To select a different mode Change the printer settings HP Digital SolutionsFind the printer model number Select print media quality marketing materials such as brochures and mailers, as well as Recommended papers for printing and copyingtwo-sided use. They are the perfect choice for producing professional Recommended papers for photo printing Load an original on the scanner glass Tips for selecting and using media To load an original in the ADF Load an original in the automatic document feeder ADFTo load an original on the scanner glass To load standard-size media Load mediaLoad standard-size media To load envelopes Load envelopes To load cards and photo paper Load cards and photo paper To load custom-size media Load custom-size media Clean the exterior Clean the scanner glassTo clean the scanner glass Maintain the printer To clean the rollers or separator pad Update the printerClean the automatic document feeder Turn off the printer Print documents 2 Print Print documents Mac OS Print brochuresPrint documents Windows Print brochures Windows Print on envelopesPrint brochures Mac OS Quality Normal or Best Print on envelopes Mac OS Print on envelopes Windows Print photos on photo paper Windows Print photos Quality Best or Maximum dpi Print on special and custom-size paperPrint photos on photo paper Mac OS 3. Select Manage Custom Sizes in the Paper Size pop-up menu Set up custom sizes Mac OSPrint on special or custom-size paper Mac OS Print borderless documents Mac OS Print borderless documentsPrint borderless documents Windows Print borderless documents Scan an original 3 ScanScan to a computer To scan an original to a computer from the printer control panel 4. Touch Start Scan To scan an original from HP scanning software Scan using WebscanTo scan using Webscan To scan documents as editable text Scanning documents as editable textWindows Mac OS Guidelines for scanning documents as editable text Make sure the scanner glass or ADF window is cleanMake sure the document is loaded correctly Make sure the text on the document is clear Save your file in the correct format Choose the correct profile 4 Copy Change copy settingsCopy documents To copy documents 3. Touch Start Black or Start Color To change copy settings for a single jobTo save the current settings as defaults for future jobs Send a standard fax 5 FaxSend a fax 4. Touch Start Black or Start Color Send a standard fax from the computerTo send a standard fax from the printer control panel Send a fax Send a fax manually from a phoneTo send a fax manually from an extension phone To send a fax using monitor dialing from the printer control panel Send a fax using monitor dialing Schedule a fax to send later Send a fax from memoryTo send a fax from memory 3. Touch Scan and Fax To cancel a scheduled fax Send a fax in Error Correction Mode2. Touch Cancel Scheduled Fax To send a fax to multiple recipients using group speed dial To receive a fax manually Receive a faxReceive a fax manually To set backup fax from the printer control panel Set up backup fax3. Touch Backup Fax Reception 4. Touch On, On Error Only, or Off Reprint received faxes from memory Poll to receive a fax To set up poll to receive a fax from the printer control panelForward faxes to another number To reprint faxes in memory from the printer control panel Set automatic reduction for incoming faxes Set the paper size for received faxesBlock unwanted fax numbers To set automatic reduction from the printer control panel To add a number to the junk fax list Add numbers to the junk fax list3. Touch Junk Fax Blocker 5. Touch Add Numbers To print a Junk Fax Report Print a Junk Fax Report4. Touch Print Reports, and then touch Junk Fax List Fax to PC and Fax to Mac requirements To set up Fax to Mac Mac OS To set up Fax to PC WindowsModify Fax to PC and Fax to Mac settings To modify settings from the printer’s control panel Set up and change speed-dial entries Set up speed-dial entriesTo modify settings from the HP software Mac OS To set up speed-dial entries To set up group speed-dial entries Set up and change group speed-dial entries2. Touch Fax Setup, and then touch Speed Dial Setup Delete speed-dial entries Configure the fax header Change fax settings3. Touch Fax Setup, and then touch Speed Dial Setup Print a list of speed-dial entries Change the answer ring pattern for distinctive ring Set the number of rings before answeringTo set the answer mode To set the number of rings before answering Set the dial type 3. Touch Fax Setup, and then select Advanced Fax SetupSet the redial options To change the answer ring pattern for distinctive ring 2. Touch Fax Setup, and then touch Advanced Fax Setup Set the fax sound volumeTo set the fax sound volume 3. Touch Fax Sound Volume Fax over Internet Protocol Fax and digital phone services Print fax confirmation reports To enable fax confirmationUse reports To set the printer to print fax error reports automatically Print fax error reports3. Touch Fax Error Report Print and view the fax log Print a Caller ID Report Print the details of the last fax transactionView the Call History To clear the fax log What are Web Services? 6 Web ServicesHP ePrint Printer Apps Set up Web Services using the printer’s control panel Set up Web ServicesSet up Web Services using the HP printer software Set up Web Services using the embedded web server Use Web ServicesPrint using HP ePrint a. Touch Enter Proxy Turn off HP ePrint Find the printer’s email addressUse Printer Apps Manage Printer Apps 2. Touch Remove Web Services Remove Web Services Related topics 7 Work with ink cartridgesInformation on ink cartridges and the printhead Printing with black or color ink only Check the estimated ink levels To replace the ink cartridges Replace the ink cartridges Usage information collection Store printing supplies 2. Select Preferences, and then touch Cartridge Chip Information To turn off usage information collection HP support 8 Solve a problemIf you have a problem, follow these steps Before you call Obtain electronic supportHP support by phone Telephone support numbers Phone support period HP support After the phone support period General troubleshooting tips and resourcesSolve printer problems Check the printer setup Check the power and power connectionsCheck the HP software installation The printer shuts down unexpectedly Solution 1 Use a lower print quality setting Check any personal firewall software installed on the computerSolution 2 Check the ink levels The printer prints slowly Clean the printhead Solution 3 Contact HP supportCheck the media settings Check the Print Quality Diagnostic page Check the margin settings Placement of the text or graphics is wrongCheck the color print settings Check the page-orientation setting Print quality troubleshooting Print quality troubleshootingSolution 1 Make sure you are using original HP ink cartridges Solution 4 Check the paper type Solution 3 Check the paper loaded in the input tray To print a print quality report Solution 5 Check the print settingsSolution 6 Print and evaluate a print quality report Solution Solution 7 Contact HP support To clean the printhead from Toolbox Windows Printhead maintenanceTo clean the printhead from the control panel 3. In the Information And Support section, click Clean Printheads To clean the printhead from HP Utility Mac OSTo clean the printhead from the embedded web server EWS Align the printhead To align the printhead from the embedded web server EWS Solve paper-feed problemsMedia is not supported for the printer or tray Media is not picked up from a tray Check the power Solve copy problemsNo copy came out Pages are skewing Copies are blank Check the settingsDocuments are missing or faded Size is reduced Copy defects are apparent Copy quality is poorTake steps to improve the copy quality Check the printer The printer prints half a page, then ejects the paper Solve scan problemsPaper mismatch Scanner did nothing Text cannot be edited Scan takes too longPart of the document did not scan or text is missing Scanned image quality is poor Error messages appearCheck the originals Reload document and then restart job Graphics look different from the original Scan at a higher resolution The image quality is better when printedText or images on the back of a two-sided original appear in the scan The scanned image is skewed crooked Scan defects are apparent Solve fax problemsBlank pages Size is reduced The fax test failed The Fax Hardware Test failed Solution The Phone Cord Connected to Correct Port on Fax test failed The Fax Connected to Active Telephone Wall Jack test failed Solution Figure 8-1 Back view of the printer The Using Correct Type of Phone Cord with Fax test failed Solution 1 Telephone wall jack 104 Solve a problem The Dial Tone Detection test failed Solution The display always shows Phone Off Hook The Fax Line Condition test failed Solution Solution The printer is having problems sending and receiving faxes electronics store that carries phone accessories. You also need another phone cord, which can be a standard phone cord that you might already have in your home or office The printer is having problems sending a manual fax Solution The printer cannot receive faxes, but can send faxes Solution If you have a special ring pattern for your fax phone number using The phone cord that came with my printer is not long enough The printer cannot send faxes, but can receive faxes SolutionFax tones are recorded on my answering machine Solution To extend your phone cord Solve problems using Web Services and HP websitesColor faxes do not print The computer cannot receive faxes Fax to PC and Fax to Mac Solve problems using HP websites Solve problems using Web Services Basic wireless troubleshooting Solve wireless problemsStep 1 - Make sure the wireless 802.11 light is turned on Step 2 - Restart components of the wireless network To check a wireless connection Advanced wireless troubleshootingStep 1 Make sure your computer is connected to your network Solve wireless problems a network This web site is only available in English Step 2 Make sure that the printer is connected to your networkA Make sure the printer is on the network To access the EWS B Check to see if you can access the EWSStep 4 Make sure the printer is online and ready Or Click Start, click Control Panel, and then double-click Printers or Printing Preferences Configure your firewall software to work with the printer Configure your firewall software to work with the printerAfter resolving the problems Check your network setup Solve printer management problemsEmbedded web server cannot be opened Check the computer Check the printer IP address Troubleshoot installation issuesCheck your web browser HP software installation suggestions Hardware installation suggestionsVerify installation preliminaries Check the hardware connections General network troubleshooting Solve network problemsTo reset the printers network settings Understand the Printer Status Report To print the Printer Status Report Understand the network configuration page Understand the network configuration page To clear a jam inside the printer Clear jamsClear paper jams 3. Check the front of the printer To clear a paper jam in the automatic document feeder Avoid paper jams Use paper types that are recommended for the printer. For more information, see Media specifications A Technical information Warranty information Warranty information Hewlett-Packard limited warranty statement Ink cartridge warranty information Physical specifications Printer specificationsProduct features and capacities Printer weight including printing supplies 8.3 kg 18.2 lb Network protocol specifications Processor and memory specificationsSystem requirements Printer processor Media specifications Embedded web server specificationsUnderstand specifications for supported media Compatible network protocols Cards Envelopes Other media Photo media Understand supported media types and weights Set minimum marginsWeight Tray Copy specifications Print specificationsFax specifications Black print resolution Web Services specifications Scan specificationsHP website specifications Environmental specifications Acoustic emission specifications Electrical specificationsPower supply Power requirements Regulatory Model Number Regulatory information Regulatory information FCC statement Notice to users in KoreaVCCI Class B compliance statement for users in Japan Noise emission statement for Germany LED indicator statement Notice to users in Japan about the power cordGloss of housing of peripheral devices for Germany 144 Technical information Notice to users of the U.S. telephone network FCC requirements Notice to users of the Canadian telephone network Australia wired fax statement European Union Regulatory NoticeNotice to users of the German telephone network 146 Technical information Regulatory information for wireless products Products with wireless functionalityProducts with external AC Adapters European telephone network declaration Modem/Fax 148 Technical information Notice to users in Brazil Notice to users in CanadaNotice to users in Taiwan Environmental product stewardship program Material safety data sheetsPaper use Plastics Battery disposal in Taiwan Power consumptionDisposal of waste equipment by users Chemical Substances Attention California users Battery Notice for BrazilDisposal of Waste Electronic Equipment in Brazil 152 Technical information EU battery directive RoHS notices China onlyToxic and hazardous substance table RoHS notices Ukraine only Restriction of hazardous substance India Third-party licenses Issue date 06/15/2005 HMAC-SHA-224/256/384/512 implementation Last update 06/15/2005LICENSE.hmac-sha2-bsd--noscrypto Copyright C 2005 Olivier Gay olivier.gay@a3.epfl.ch 1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer Appendix A Issue date 04/30/2005 FIPS 180-2 SHA-224/256/384/512 implementation Last update 02/02/2007SUN MICROSYSTEMS, INC., and contributed to the OpenSSL project LICENSE.sha2-bsd--noscryptoPage Third-party licenses Order printing supplies online B HP supplies and accessoriesSupplies Ink cartridges HP media Table C-1 Countries/regions with a parallel-type phone system C Additional fax setupSet up faxing parallel phone systems Select the correct fax setup for your home or office setup Other equipment or services sharing your fax lineservice Recommended fax Back view of the printer Case A Separate fax line no voice calls receivedCase J Shared voice/fax line with To set up the printer with a separate fax line Case B Set up the printer with DSL To set up the printer with DSL Case C Set up the printer with a PBX phone system or an ISDN line To set up the printer with a distinctive ring service Case D Fax with a distinctive ring service on the same line To set up the printer with a shared voice/fax line Case E Shared voice/fax line Case F Shared voice/fax line with voice mail To set up the printer with voice mail Set up the printer with a computer dial-up modemCase G Fax line shared with computer modem no voice calls received To set up the printer with a computer dial-up modem Set up the printer with a computer DSL/ADSL modem To set up the printer with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modem Example of a parallel splitter Shared voice/fax with computer dial-up modem 7. Run a fax test Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Page Back view of the printer 5. Optional If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the OUT port Page To set up the printer with a computer DSL/ADSL modem Back view of the printer Serial-type fax setup To test fax setup via the printer control panel Test fax setup Before you begin D Network setupSet up the printer for wireless communication Set up the printer using the HP printer software Recommended Set up the printer on your wireless networkSet up the printer using the Wireless Setup Wizard Set up the printer using WiFi Protected Setup WPS To connect the printer using the PIN Method To connect the printer using the Push Button MethodSet up the printer using the embedded web server EWS Change the connection type Guidelines for ensuring wireless network security Test the wireless connectionOverview of security settings Add hardware addresses to a wireless router MAC filtering Guidelines for reducing interference on a wireless network Change basic network settingsOther wireless security guidelines View and print network settings Change advanced network settingsTurn the wireless radio on and off View IP settings Reset network settings Uninstall and reinstall the HP softwareIP Address Subnet Mask Default Gateway DNS Address 2. Touch Restore Network Defaults, and then touch Yes Toolbox Windows E Printer management toolsHP Utility Mac OS Embedded web server To open the embedded web server Get started Print Scan Copy Fax Web Services Work with ink cartridges F How do I?Solve a problem How do I? Cartridge Problem G Errors WindowsFax memory full Unable to communicate with printer Paper Mismatch Replace the ink cartridgeThe cartridge cradle cannot move Paper Jam Printer Offline The printer is out of paperPrinter Paused Document failed to print Printer supply upgrade Previously used ink cartridge installedPrinter supply upgrade successful Printer supply upgrade problem Use SETUP cartridges Using Original HP Cartridges has its RewardsDo not use SETUP cartridges Counterfeit Cartridge Advisory Use color ink only? Problem with printer preparationIncompatible ink cartridges Ink sensor warning Automatic document feeder cover open Problem with ink system Index Page Page Page Page Page