Obtain electronic support, HP support by phone | HP 6600 - H7

Obtain electronic support

Obtain electronic support

To find support and warranty information, go to the HP web site at www.hp.com/go/ customercare. This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click Contact HP for information about calling for technical support.

This web site also offers technical support, drivers, supplies, ordering information and other options such as:

•Access online support pages.

•Send HP an email message for answers to your questions.

•Connect with an HP technician by using online chat.

•Check for HP software updates.

You can also obtain support from the HP software for Windows or Mac OS X, which provide easy, step-by-step solutions to common printing problems. For more information, see Printer management tools.

Support options and availability vary by printer, country/region, and language.

HP support by phone

The phone support numbers and associated costs listed here are those in effect at time of publication and are applicable only for calls made on a land line. Different rates may apply for mobile phones.

For the most current HP list of telephone support numbers and call costs information, see www.hp.com/go/customercare.

During the warranty period, you may obtain assistance from the HP Customer Care Center.

NOTE: HP does not provide telephone support for Linux printing. All support is provided online at the following web site: https://launchpad.net/hplip. Click the Ask a question button to begin the support process.

The HPLIP web site does not provide support for Windows or Mac OS X. If you are using these operating systems, see www.hp.com/go/customercare.

This section contains the following topics:

•Before you call

•Phone support period

•Telephone support numbers

•After the phone support period

Before you call

Call HP support while you are in front of the computer and the printer. Be prepared to provide the following information:

•Model number (for more information, see Find the printer model number)

•Serial number (located on the back or bottom of the printer)

HP support

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HP 6600 - H7 manual Obtain electronic support, HP support by phone, Before you call

Contents

User Guide HP Oﬃcejet User Guide HP Officejet 6600 e-All-in- One series Accessibility Safety informationCopyright information Hewlett-Packard Company noticesPage Contents Get startedPrint Copy Scan Work with ink cartridges Web Services Solve a problem Technical information HP supplies and accessories Network setup Additional fax setup Toolbox Windows E Printer management toolsHP Utility Mac OS Embedded web server 1 Get started AccessibilityVisual Mobility Conserve Printing Supplies Manage Power Understand the printer parts Front viewPrinting supplies area Use the printer control panel Back viewOverview of buttons and lights Cancel button Stops a job, exits a menu, or exits settings Control panel display iconsRight arrow button Navigates through settings in the menus Wireless light The light is on when the 802.11 wireless feature is on To change settings for a mode Change printer settingsSelect the mode To select a different mode Change the printer settings HP Digital SolutionsFind the printer model number Select print media Recommended papers for printing and copying two-sided use. They are the perfect choice for producing professionalquality marketing materials such as brochures and mailers, as well as Recommended papers for photo printing Load an original on the scanner glass Tips for selecting and using media Load an original in the automatic document feeder ADF To load an original on the scanner glassTo load an original in the ADF Load media Load standard-size mediaTo load standard-size media To load envelopes Load envelopes To load cards and photo paper Load cards and photo paper To load custom-size media Load custom-size media Clean the exterior Clean the scanner glassTo clean the scanner glass Maintain the printer Update the printer Clean the automatic document feederTo clean the rollers or separator pad Turn off the printer Print documents 2 Print Print brochures Print documents WindowsPrint documents Mac OS Print brochures Windows Print on envelopesPrint brochures Mac OS Quality Normal or Best Print on envelopes Mac OS Print on envelopes Windows Print photos on photo paper Windows Print photos Print on special and custom-size paper Print photos on photo paper Mac OSQuality Best or Maximum dpi Set up custom sizes Mac OS Print on special or custom-size paper Mac OS3. Select Manage Custom Sizes in the Paper Size pop-up menu Print borderless documents Print borderless documents WindowsPrint borderless documents Mac OS Print borderless documents Scan an original 3 ScanScan to a computer To scan an original to a computer from the printer control panel Scan using Webscan To scan using Webscan4. Touch Start Scan To scan an original from HP scanning software To scan documents as editable text Scanning documents as editable textWindows Mac OS Guidelines for scanning documents as editable text Make sure the scanner glass or ADF window is cleanMake sure the document is loaded correctly Make sure the text on the document is clear Save your file in the correct format Choose the correct profile 4 Copy Change copy settingsCopy documents To copy documents To change copy settings for a single job To save the current settings as defaults for future jobs3. Touch Start Black or Start Color 5 Fax Send a faxSend a standard fax Send a standard fax from the computer To send a standard fax from the printer control panel4. Touch Start Black or Start Color Send a fax manually from a phone To send a fax manually from an extension phoneSend a fax To send a fax using monitor dialing from the printer control panel Send a fax using monitor dialing Schedule a fax to send later Send a fax from memoryTo send a fax from memory 3. Touch Scan and Fax To cancel a scheduled fax Send a fax in Error Correction Mode2. Touch Cancel Scheduled Fax To send a fax to multiple recipients using group speed dial Receive a fax Receive a fax manuallyTo receive a fax manually To set backup fax from the printer control panel Set up backup fax3. Touch Backup Fax Reception 4. Touch On, On Error Only, or Off Reprint received faxes from memory Poll to receive a fax To set up poll to receive a fax from the printer control panelForward faxes to another number To reprint faxes in memory from the printer control panel Set automatic reduction for incoming faxes Set the paper size for received faxesBlock unwanted fax numbers To set automatic reduction from the printer control panel To add a number to the junk fax list Add numbers to the junk fax list3. Touch Junk Fax Blocker 5. Touch Add Numbers To print a Junk Fax Report Print a Junk Fax Report4. Touch Print Reports, and then touch Junk Fax List Fax to PC and Fax to Mac requirements To set up Fax to Mac Mac OS To set up Fax to PC WindowsModify Fax to PC and Fax to Mac settings To modify settings from the printer’s control panel Set up and change speed-dial entries Set up speed-dial entriesTo modify settings from the HP software Mac OS To set up speed-dial entries To set up group speed-dial entries Set up and change group speed-dial entries2. Touch Fax Setup, and then touch Speed Dial Setup Delete speed-dial entries Configure the fax header Change fax settings3. Touch Fax Setup, and then touch Speed Dial Setup Print a list of speed-dial entries Change the answer ring pattern for distinctive ring Set the number of rings before answeringTo set the answer mode To set the number of rings before answering Set the dial type 3. Touch Fax Setup, and then select Advanced Fax SetupSet the redial options To change the answer ring pattern for distinctive ring 2. Touch Fax Setup, and then touch Advanced Fax Setup Set the fax sound volumeTo set the fax sound volume 3. Touch Fax Sound Volume Fax over Internet Protocol Fax and digital phone services To enable fax confirmation Use reportsPrint fax confirmation reports To set the printer to print fax error reports automatically Print fax error reports3. Touch Fax Error Report Print and view the fax log Print a Caller ID Report Print the details of the last fax transactionView the Call History To clear the fax log What are Web Services? 6 Web ServicesHP ePrint Printer Apps Set up Web Services Set up Web Services using the HP printer softwareSet up Web Services using the printer’s control panel Set up Web Services using the embedded web server Use Web ServicesPrint using HP ePrint a. Touch Enter Proxy Turn off HP ePrint Find the printer’s email addressUse Printer Apps Manage Printer Apps 2. Touch Remove Web Services Remove Web Services 7 Work with ink cartridges Information on ink cartridges and the printheadRelated topics Printing with black or color ink only Check the estimated ink levels To replace the ink cartridges Replace the ink cartridges Usage information collection Store printing supplies 2. Select Preferences, and then touch Cartridge Chip Information To turn off usage information collection 8 Solve a problem If you have a problem, follow these stepsHP support Obtain electronic support HP support by phoneBefore you call Telephone support numbers Phone support period HP support General troubleshooting tips and resources Solve printer problemsAfter the phone support period Check the printer setup Check the power and power connectionsCheck the HP software installation The printer shuts down unexpectedly Solution 1 Use a lower print quality setting Check any personal firewall software installed on the computerSolution 2 Check the ink levels The printer prints slowly Clean the printhead Solution 3 Contact HP supportCheck the media settings Check the Print Quality Diagnostic page Check the margin settings Placement of the text or graphics is wrongCheck the color print settings Check the page-orientation setting Print quality troubleshooting Solution 1 Make sure you are using original HP ink cartridgesPrint quality troubleshooting Solution 4 Check the paper type Solution 3 Check the paper loaded in the input tray Solution 5 Check the print settings Solution 6 Print and evaluate a print quality report SolutionTo print a print quality report Solution 7 Contact HP support Printhead maintenance To clean the printhead from the control panelTo clean the printhead from Toolbox Windows 3. In the Information And Support section, click Clean Printheads To clean the printhead from HP Utility Mac OSTo clean the printhead from the embedded web server EWS Align the printhead To align the printhead from the embedded web server EWS Solve paper-feed problemsMedia is not supported for the printer or tray Media is not picked up from a tray Check the power Solve copy problemsNo copy came out Pages are skewing Copies are blank Check the settingsDocuments are missing or faded Size is reduced Copy defects are apparent Copy quality is poorTake steps to improve the copy quality Check the printer The printer prints half a page, then ejects the paper Solve scan problemsPaper mismatch Scanner did nothing Scan takes too long Part of the document did not scan or text is missingText cannot be edited Scanned image quality is poor Error messages appearCheck the originals Reload document and then restart job Graphics look different from the original Scan at a higher resolution The image quality is better when printedText or images on the back of a two-sided original appear in the scan The scanned image is skewed crooked Scan defects are apparent Solve fax problemsBlank pages Size is reduced The fax test failed The Fax Hardware Test failed Solution The Phone Cord Connected to Correct Port on Fax test failed The Fax Connected to Active Telephone Wall Jack test failed Solution Figure 8-1 Back view of the printer The Using Correct Type of Phone Cord with Fax test failed Solution 1 Telephone wall jack 104 Solve a problem The Dial Tone Detection test failed Solution The display always shows Phone Off Hook The Fax Line Condition test failed Solution Solution The printer is having problems sending and receiving faxes electronics store that carries phone accessories. You also need another phone cord, which can be a standard phone cord that you might already have in your home or office The printer is having problems sending a manual fax Solution The printer cannot receive faxes, but can send faxes Solution If you have a special ring pattern for your fax phone number using The printer cannot send faxes, but can receive faxes Solution Fax tones are recorded on my answering machine SolutionThe phone cord that came with my printer is not long enough To extend your phone cord Solve problems using Web Services and HP websitesColor faxes do not print The computer cannot receive faxes Fax to PC and Fax to Mac Solve problems using HP websites Solve problems using Web Services Basic wireless troubleshooting Solve wireless problemsStep 1 - Make sure the wireless 802.11 light is turned on Step 2 - Restart components of the wireless network To check a wireless connection Advanced wireless troubleshootingStep 1 Make sure your computer is connected to your network Solve wireless problems Step 2 Make sure that the printer is connected to your network A Make sure the printer is on the networka network This web site is only available in English To access the EWS B Check to see if you can access the EWSStep 4 Make sure the printer is online and ready Or Click Start, click Control Panel, and then double-click Printers or Printing Preferences Configure your firewall software to work with the printer After resolving the problemsConfigure your firewall software to work with the printer Check your network setup Solve printer management problemsEmbedded web server cannot be opened Check the computer Troubleshoot installation issues Check your web browserCheck the printer IP address HP software installation suggestions Hardware installation suggestionsVerify installation preliminaries Check the hardware connections General network troubleshooting Solve network problemsTo reset the printers network settings Understand the Printer Status Report To print the Printer Status Report Understand the network configuration page Understand the network configuration page Clear jams Clear paper jamsTo clear a jam inside the printer 3. Check the front of the printer To clear a paper jam in the automatic document feeder Avoid paper jams Use paper types that are recommended for the printer. For more information, see Media specifications A Technical information Warranty information Warranty information Hewlett-Packard limited warranty statement Ink cartridge warranty information Physical specifications Printer specificationsProduct features and capacities Printer weight including printing supplies 8.3 kg 18.2 lb Network protocol specifications Processor and memory specificationsSystem requirements Printer processor Media specifications Embedded web server specificationsUnderstand specifications for supported media Compatible network protocols Cards Envelopes Other media Photo media Understand supported media types and weights Set minimum marginsWeight Tray Copy specifications Print specificationsFax specifications Black print resolution Web Services specifications Scan specificationsHP website specifications Environmental specifications Acoustic emission specifications Electrical specificationsPower supply Power requirements Regulatory Model Number Regulatory information FCC statement Notice to users in Korea VCCI Class B compliance statement for users in JapanRegulatory information Noise emission statement for Germany LED indicator statement Notice to users in Japan about the power cordGloss of housing of peripheral devices for Germany 144 Technical information Notice to users of the U.S. telephone network FCC requirements Notice to users of the Canadian telephone network Australia wired fax statement European Union Regulatory NoticeNotice to users of the German telephone network 146 Technical information Regulatory information for wireless products Products with wireless functionalityProducts with external AC Adapters European telephone network declaration Modem/Fax Notice to users in Brazil Notice to users in Canada Notice to users in Taiwan148 Technical information Environmental product stewardship program Material safety data sheetsPaper use Plastics Battery disposal in Taiwan Power consumptionDisposal of waste equipment by users Chemical Substances Battery Notice for Brazil Disposal of Waste Electronic Equipment in BrazilAttention California users EU battery directive RoHS notices China only Toxic and hazardous substance table152 Technical information RoHS notices Ukraine only Restriction of hazardous substance India Third-party licenses Issue date 06/15/2005 HMAC-SHA-224/256/384/512 implementation Last update 06/15/2005LICENSE.hmac-sha2-bsd--noscrypto Copyright C 2005 Olivier Gay olivier.gay@a3.epfl.ch 1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer Appendix A Issue date 04/30/2005 FIPS 180-2 SHA-224/256/384/512 implementation Last update 02/02/2007SUN MICROSYSTEMS, INC., and contributed to the OpenSSL project LICENSE.sha2-bsd--noscryptoPage Third-party licenses Order printing supplies online B HP supplies and accessoriesSupplies Ink cartridges HP media C Additional fax setup Set up faxing parallel phone systemsTable C-1 Countries/regions with a parallel-type phone system Select the correct fax setup for your home or office setup Other equipment or services sharing your fax lineservice Recommended fax Back view of the printer Case A Separate fax line no voice calls receivedCase J Shared voice/fax line with To set up the printer with a separate fax line Case B Set up the printer with DSL To set up the printer with DSL Case C Set up the printer with a PBX phone system or an ISDN line To set up the printer with a distinctive ring service Case D Fax with a distinctive ring service on the same line To set up the printer with a shared voice/fax line Case E Shared voice/fax line Case F Shared voice/fax line with voice mail Set up the printer with a computer dial-up modem Case G Fax line shared with computer modem no voice calls receivedTo set up the printer with voice mail To set up the printer with a computer dial-up modem Set up the printer with a computer DSL/ADSL modem To set up the printer with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modem Example of a parallel splitter Shared voice/fax with computer dial-up modem 7. Run a fax test Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Page Back view of the printer 5. Optional If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the OUT port Page To set up the printer with a computer DSL/ADSL modem Back view of the printer Serial-type fax setup To test fax setup via the printer control panel Test fax setup D Network setup Set up the printer for wireless communicationBefore you begin Set up the printer using the HP printer software Recommended Set up the printer on your wireless networkSet up the printer using the Wireless Setup Wizard Set up the printer using WiFi Protected Setup WPS To connect the printer using the PIN Method To connect the printer using the Push Button MethodSet up the printer using the embedded web server EWS Change the connection type Guidelines for ensuring wireless network security Test the wireless connectionOverview of security settings Add hardware addresses to a wireless router MAC filtering Change basic network settings Other wireless security guidelinesGuidelines for reducing interference on a wireless network View and print network settings Change advanced network settingsTurn the wireless radio on and off View IP settings Reset network settings Uninstall and reinstall the HP softwareIP Address Subnet Mask Default Gateway DNS Address 2. Touch Restore Network Defaults, and then touch Yes Toolbox Windows E Printer management toolsHP Utility Mac OS Embedded web server To open the embedded web server Get started Print Scan Copy Fax Web Services Work with ink cartridges F How do I?Solve a problem How do I? Cartridge Problem G Errors WindowsFax memory full Unable to communicate with printer Paper Mismatch Replace the ink cartridgeThe cartridge cradle cannot move Paper Jam Printer Offline The printer is out of paperPrinter Paused Document failed to print Printer supply upgrade Previously used ink cartridge installedPrinter supply upgrade successful Printer supply upgrade problem Use SETUP cartridges Using Original HP Cartridges has its RewardsDo not use SETUP cartridges Counterfeit Cartridge Advisory Use color ink only? Problem with printer preparationIncompatible ink cartridges Ink sensor warning Automatic document feeder cover open Problem with ink system Index Page Page Page Page Page