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HP 6600 - H7 Copies are blank, Documents are missing or faded, Size is reduced, Check the media

Models: 6600 - H7

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Copies are blank

•Check the media

The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). For more information, see Media specifications.

•Check the settings

The contrast setting might be set too light. On the printer control panel, touch Copy, touch Lighter Darker, and then use the arrows to create darker copies.

•Check the trays

If you are copying from the automatic document feeder (ADF), make sure that the originals have been loaded correctly. For more information, see Load an original in the automatic document feeder (ADF).

Documents are missing or faded

•Check the media

The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). For more information, see Media specifications.

•Check the settings

The quality setting of Fast (which produces draft-quality copies) might be responsible for the missing or faded documents. Change to the Normal or Best setting.

•Check the original

◦The accuracy of the copy depends on the quality and size of the original. Use the Copy menu to adjust the brightness of the copy. If the original is too light, the copy might not be able to compensate, even if you adjust the contrast.

◦Colored backgrounds might cause images in the foreground to blend into the background, or the background might appear in a different shade.

◦If you are copying a borderless original, load the original on the scanner glass, not the ADF. For more information, see Load an original on the scanner glass.

◦If you are copying a photo, be sure to load it on the scanner glass as indicated by the icon on the scan bed.

Size is reduced

•The reduce/enlarge or other copy feature might have been set from the printer control panel to reduce the scanned image. Check the settings for the copy job to make sure that they are for normal size.

•The HP software settings might be set to reduce the scanned image. Change the settings, if needed. For more information, see the onscreen Help for the HP software.

Solve copy problems

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HP 6600 - H7 manual Copies are blank, Documents are missing or faded, Size is reduced, Check the media, Check the settings

Contents

User Guide HP OﬃcejetUser Guide HP Officejet 6600 e-All-in- One seriesAccessibility Safety informationCopyright information Hewlett-Packard Company noticesPage Get started ContentsPrint Copy ScanWork with ink cartridges Web ServicesSolve a problem Technical information HP supplies and accessories Network setup Additional fax setupToolbox Windows E Printer management toolsHP Utility Mac OS Embedded web server1 Get started AccessibilityVisual MobilityConserve Printing Supplies Manage PowerFront view Understand the printer partsPrinting supplies area Back view Use the printer control panelOverview of buttons and lights Cancel button Stops a job, exits a menu, or exits settings Control panel display iconsRight arrow button Navigates through settings in the menus Wireless light The light is on when the 802.11 wireless feature is onSelect the mode Change printer settingsTo select a different mode To change settings for a modeChange the printer settings HP Digital SolutionsFind the printer model number Select print mediatwo-sided use. They are the perfect choice for producing professional Recommended papers for printing and copyingquality marketing materials such as brochures and mailers, as well as Recommended papers for photo printing Load an original on the scanner glass Tips for selecting and using mediaTo load an original on the scanner glass Load an original in the automatic document feeder ADFTo load an original in the ADF Load standard-size media Load mediaTo load standard-size media To load envelopes Load envelopesTo load cards and photo paper Load cards and photo paperTo load custom-size media Load custom-size mediaClean the exterior Clean the scanner glassTo clean the scanner glass Maintain the printerClean the automatic document feeder Update the printerTo clean the rollers or separator pad Turn off the printer Print documents 2 PrintPrint documents Windows Print brochuresPrint documents Mac OS Print brochures Windows Print on envelopesPrint brochures Mac OS Quality Normal or BestPrint on envelopes Mac OS Print on envelopes WindowsPrint photos on photo paper Windows Print photosPrint photos on photo paper Mac OS Print on special and custom-size paperQuality Best or Maximum dpi Print on special or custom-size paper Mac OS Set up custom sizes Mac OS3. Select Manage Custom Sizes in the Paper Size pop-up menu Print borderless documents Windows Print borderless documentsPrint borderless documents Mac OS Print borderless documents Quality Best or Maximum dpiScan an original 3 ScanScan to a computer To scan an original to a computer from the printer control panelTo scan using Webscan Scan using Webscan4. Touch Start Scan To scan an original from HP scanning software To scan documents as editable text Scanning documents as editable textWindows Mac OSGuidelines for scanning documents as editable text Make sure the scanner glass or ADF window is cleanMake sure the document is loaded correctly Make sure the text on the document is clearSave your file in the correct format Choose the correct profile4 Copy Change copy settingsCopy documents To copy documentsTo save the current settings as defaults for future jobs To change copy settings for a single job3. Touch Start Black or Start Color Send a fax 5 FaxSend a standard fax To send a standard fax from the printer control panel Send a standard fax from the computer4. Touch Start Black or Start Color WindowsTo send a fax manually from an extension phone Send a fax manually from a phoneMac OS Send a faxTo send a fax using monitor dialing from the printer control panel Send a fax using monitor dialingSchedule a fax to send later Send a fax from memoryTo send a fax from memory 3. Touch Scan and FaxTo cancel a scheduled fax Send a fax in Error Correction Mode2. Touch Cancel Scheduled Fax To send a fax to multiple recipients using group speed dialReceive a fax manually Receive a faxTo receive a fax manually To set backup fax from the printer control panel Set up backup fax3. Touch Backup Fax Reception 4. Touch On, On Error Only, or Off Reprint received faxes from memoryPoll to receive a fax To set up poll to receive a fax from the printer control panelForward faxes to another number To reprint faxes in memory from the printer control panelSet automatic reduction for incoming faxes Set the paper size for received faxesBlock unwanted fax numbers To set automatic reduction from the printer control panelTo add a number to the junk fax list Add numbers to the junk fax list3. Touch Junk Fax Blocker 5. Touch Add NumbersTo print a Junk Fax Report Print a Junk Fax Report4. Touch Print Reports, and then touch Junk Fax List Fax to PC and Fax to Mac requirementsTo set up Fax to Mac Mac OS To set up Fax to PC WindowsModify Fax to PC and Fax to Mac settings To modify settings from the printer’s control panelSet up and change speed-dial entries Set up speed-dial entriesTo modify settings from the HP software Mac OS To set up speed-dial entriesTo set up group speed-dial entries Set up and change group speed-dial entries2. Touch Fax Setup, and then touch Speed Dial Setup Delete speed-dial entriesConfigure the fax header Change fax settingsSet the answer mode Auto answer 3. Touch Fax Setup, and then touch Speed Dial SetupSet the number of rings before answering To set the answer modeChange the answer ring pattern for distinctive ring To set the number of rings before answeringSet the dial type 3. Touch Fax Setup, and then select Advanced Fax SetupSet the redial options To change the answer ring pattern for distinctive ring2. Touch Fax Setup, and then touch Advanced Fax Setup Set the fax sound volumeTo set the fax sound volume 3. Touch Fax Sound VolumeFax over Internet Protocol Fax and digital phone servicesUse reports To enable fax confirmationPrint fax confirmation reports To set the printer to print fax error reports automatically Print fax error reports3. Touch Fax Error Report Print and view the fax logPrint a Caller ID Report Print the details of the last fax transactionView the Call History To clear the fax logWhat are Web Services? 6 Web ServicesHP ePrint Printer AppsSet up Web Services using the HP printer software Set up Web ServicesSet up Web Services using the printer’s control panel WindowsSet up Web Services using the embedded web server Use Web ServicesPrint using HP ePrint a. Touch Enter ProxyTurn off HP ePrint Find the printer’s email addressUse Printer Apps Manage Printer Apps2. Touch Remove Web Services Remove Web ServicesInformation on ink cartridges and the printhead 7 Work with ink cartridgesRelated topics Printing with black or color ink only Check the estimated ink levelsTo replace the ink cartridges Replace the ink cartridgesUsage information collection Store printing suppliesRelated topics 2. Select Preferences, and then touch Cartridge Chip Information To turn off usage information collectionIf you have a problem, follow these steps 8 Solve a problemHP support HP support by phone Obtain electronic supportBefore you call Telephone support numbers Phone support periodHP support Solve printer problems General troubleshooting tips and resourcesAfter the phone support period Check the printer setup Check the power and power connectionsCheck the HP software installation The printer shuts down unexpectedlySolution 1 Use a lower print quality setting Check any personal firewall software installed on the computerSolution 2 Check the ink levels The printer prints slowlyClean the printhead Solution 3 Contact HP supportCheck the media settings Check the Print Quality Diagnostic pageCheck the margin settings Placement of the text or graphics is wrongCheck the color print settings Check the page-orientation settingSolution 1 Make sure you are using original HP ink cartridges Print quality troubleshootingSolution 2 Check the ink levels Print quality troubleshootingSolution 4 Check the paper type Solution 3 Check the paper loaded in the input traySolution 6 Print and evaluate a print quality report Solution Solution 5 Check the print settingsTo print a print quality report Solution 7 Contact HP support To clean the printhead from the control panel Printhead maintenanceTo clean the printhead from Toolbox Windows Clean the printhead3. In the Information And Support section, click Clean Printheads To clean the printhead from HP Utility Mac OSTo clean the printhead from the embedded web server EWS Align the printheadTo align the printhead from the embedded web server EWS Solve paper-feed problemsMedia is not supported for the printer or tray Media is not picked up from a trayCheck the power Solve copy problemsNo copy came out Pages are skewingCopies are blank Check the settingsDocuments are missing or faded Size is reducedCopy defects are apparent Copy quality is poorTake steps to improve the copy quality Check the printerThe printer prints half a page, then ejects the paper Solve scan problemsPaper mismatch Scanner did nothingPart of the document did not scan or text is missing Scan takes too longText cannot be edited Check the settingsScanned image quality is poor Error messages appearCheck the originals Reload document and then restart jobGraphics look different from the original Scan at a higher resolution The image quality is better when printedText or images on the back of a two-sided original appear in the scan The scanned image is skewed crookedScan defects are apparent Solve fax problemsBlank pages Size is reducedThe fax test failed The Fax Hardware Test failed SolutionThe Phone Cord Connected to Correct Port on Fax test failed The Fax Connected to Active Telephone Wall Jack test failed SolutionFigure 8-1 Back view of the printer The Using Correct Type of Phone Cord with Fax test failed Solution1 Telephone wall jack Solve fax problems104 Solve a problem The Dial Tone Detection test failed SolutionChapter The display always shows Phone Off Hook The Fax Line Condition test failed SolutionSolve fax problems Solution The printer is having problems sending and receiving faxeselectronics store that carries phone accessories. You also need another phone cord, which can be a standard phone cord that you might already have in your home or office The printer is having problems sending a manual fax Solution The printer cannot receive faxes, but can send faxes Solution If you have a special ring pattern for your fax phone number using Fax tones are recorded on my answering machine Solution The printer cannot send faxes, but can receive faxes SolutionThe phone cord that came with my printer is not long enough To extend your phone cord Solve problems using Web Services and HP websitesColor faxes do not print The computer cannot receive faxes Fax to PC and Fax to MacSolve problems using HP websites Solve problems using Web ServicesBasic wireless troubleshooting Solve wireless problemsStep 1 - Make sure the wireless 802.11 light is turned on Step 2 - Restart components of the wireless networkTo check a wireless connection Advanced wireless troubleshootingStep 1 Make sure your computer is connected to your network Solve wireless problemsA Make sure the printer is on the network Step 2 Make sure that the printer is connected to your networkMac OS a network This web site is only available in EnglishTo access the EWS B Check to see if you can access the EWSStep 4 Make sure the printer is online and ready WindowsMac OS or Printing PreferencesAfter resolving the problems Configure your firewall software to work with the printerConfigure your firewall software to work with the printer WindowsCheck your network setup Solve printer management problemsEmbedded web server cannot be opened Check the computerCheck your web browser Troubleshoot installation issuesCheck the printer IP address HP software installation suggestions Hardware installation suggestionsVerify installation preliminaries Check the hardware connectionsGeneral network troubleshooting Solve network problemsTo reset the printers network settings Understand the Printer Status ReportTo print the Printer Status Report Understand the network configuration pageUnderstand the network configuration page Clear paper jams Clear jamsTo clear a jam inside the printer 3. Check the front of the printer To clear a paper jam in the automatic document feeder Avoid paper jamsUse paper types that are recommended for the printer. For more information, see Media specifications A Technical information Warranty informationWarranty information Hewlett-Packard limited warranty statementInk cartridge warranty information Physical specifications Printer specificationsProduct features and capacities Printer weight including printing supplies 8.3 kg 18.2 lbNetwork protocol specifications Processor and memory specificationsSystem requirements FeatureMedia specifications Embedded web server specificationsUnderstand specifications for supported media Compatible network protocolsInput tray Media sizeEnvelopes CardsInput tray Media sizePhoto media Other mediaUnderstand supported media types and weights Set minimum marginsWeight TrayCopy specifications Print specificationsFax specifications Black print resolutionWeb Services specifications Scan specificationsHP website specifications Environmental specificationsAcoustic emission specifications Electrical specificationsPower supply Power requirementsRegulatory Model Number Regulatory informationVCCI Class B compliance statement for users in Japan FCC statement Notice to users in KoreaRegulatory information Noise emission statement for Germany LED indicator statement Notice to users in Japan about the power cordGloss of housing of peripheral devices for Germany Appendix ARegulatory information Notice to users of the U.S. telephone network FCC requirementsNotice to users of the Canadian telephone network Australia wired fax statement European Union Regulatory NoticeNotice to users of the German telephone network Appendix ARegulatory information for wireless products Products with wireless functionalityProducts with external AC Adapters European telephone network declaration Modem/FaxNotice to users in Taiwan Notice to users in Brazil Notice to users in CanadaAppendix A 148 Technical informationEnvironmental product stewardship program Material safety data sheetsPaper use PlasticsBattery disposal in Taiwan Power consumptionDisposal of waste equipment by users Chemical SubstancesDisposal of Waste Electronic Equipment in Brazil Battery Notice for BrazilAttention California users Environmental product stewardship programToxic and hazardous substance table EU battery directive RoHS notices China onlyAppendix A 152 Technical informationEnvironmental product stewardship program RoHS notices Ukraine only Restriction of hazardous substance IndiaThird-party licenses Issue date 06/15/2005 HMAC-SHA-224/256/384/512 implementation Last update 06/15/2005SUBSTITUTE GOODS OR SERVICES LOSS OF USE, DATA, OR PROFITS OR LICENSE.hmac-sha2-bsd--noscrypto1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer Appendix A Issue date 04/30/2005 FIPS 180-2 SHA-224/256/384/512 implementation Last update 02/02/2007==================================================================== ====================================================================Page Third-party licenses Order printing supplies online B HP supplies and accessoriesSupplies Ink cartridgesHP media Set up faxing parallel phone systems C Additional fax setupTable C-1 Countries/regions with a parallel-type phone system Select the correct fax setup for your home or office setup Other equipment or services sharing your fax lineservice serviceBack view of the printer Case A Separate fax line no voice calls receivedOther equipment or services sharing your fax line setupTo set up the printer with a separate fax line Case B Set up the printer with DSLBack view of the printer To set up the printer with DSL Case C Set up the printer with a PBX phone system or an ISDN lineTo set up the printer with a distinctive ring service Case D Fax with a distinctive ring service on the same lineBack view of the printer To set up the printer with a shared voice/fax line Case E Shared voice/fax lineBack view of the printer Back view of the printer Case F Shared voice/fax line with voice mailCase G Fax line shared with computer modem no voice calls received Set up the printer with a computer dial-up modemTo set up the printer with voice mail Back view of the printerTo set up the printer with a computer dial-up modem Set up the printer with a computer DSL/ADSL modemTo set up the printer with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modemExample of a parallel splitter Shared voice/fax with computer dial-up modemBack view of the printer 7. Run a fax test Set up faxing parallel phone systemsShared voice/fax with computer DSL/ADSL modem To set up the printer with a computer DSL/ADSL modem Case I Shared voice/fax line with answering machineBack view of the printer Page Back view of the printer Example of a parallel splitter5. Optional If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the OUT port Page To set up the printer with a computer DSL/ADSL modem Back view of the printer Example of a parallel splitterSerial-type fax setup To test fax setup via the printer control panel Test fax setupSet up the printer for wireless communication D Network setupBefore you begin Set up the printer using the HP printer software Recommended Set up the printer on your wireless networkSet up the printer using the Wireless Setup Wizard Set up the printer using WiFi Protected Setup WPSTo connect the printer using the PIN Method To connect the printer using the Push Button MethodSet up the printer using the embedded web server EWS Change the connection typeGuidelines for ensuring wireless network security Test the wireless connectionOverview of security settings Add hardware addresses to a wireless router MAC filteringOther wireless security guidelines Change basic network settingsGuidelines for reducing interference on a wireless network View and print network settings Change advanced network settingsTurn the wireless radio on and off View IP settingsReset network settings Uninstall and reinstall the HP softwareIP Address Subnet Mask Default Gateway DNS Address 2. Touch Restore Network Defaults, and then touch YesToolbox Windows E Printer management toolsHP Utility Mac OS Embedded web serverTo open the embedded web server Get started Print Scan Copy Fax Web Services Work with ink cartridges F How do I?Solve a problem How do I?Cartridge Problem G Errors WindowsFax memory full Unable to communicate with printerPaper Mismatch Replace the ink cartridgeThe cartridge cradle cannot move Paper JamPrinter Offline The printer is out of paperPrinter Paused Document failed to printPrinter supply upgrade Previously used ink cartridge installedPrinter supply upgrade successful Printer supply upgrade problemUse SETUP cartridges Using Original HP Cartridges has its RewardsDo not use SETUP cartridges Counterfeit Cartridge AdvisoryUse color ink only? Problem with printer preparationIncompatible ink cartridges Ink sensor warningAutomatic document feeder cover open Problem with ink systemIndex Page Page Page Page Page