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HP 6600 - H7 manual Advanced wireless troubleshooting, To check a wireless connection, Windows

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Advanced wireless troubleshooting

If you have tried the steps provided in Basic wireless troubleshooting and are still unable to connect to your printer to the wireless network, try the following steps in the order presented:

•Step 1: Make sure your computer is connected to your network

•Step 2: Make sure that the printer is connected to your network

•Step 3: Check to see if the firewall software is blocking communication

•Step 4: Make sure the printer is online and ready

•Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only)

•Step 6: Make sure your computer is not connected to your network over a Virtual Private Network (VPN)

•After resolving the problems

Step 1: Make sure your computer is connected to your network

Make sure your computer is connected to your wireless network. If the computer is not connected to the network, you cannot use the printer over the network.

To check a wireless connection

1.Make sure that your computer's wireless has been turned on. For more information, see the documentation that came with your computer.

2.If you are not using a unique network name (SSID), then it is possible that your wireless computer could be connected to a nearby network that is not yours. The following steps can help you determine if your computer is connected to your network.

Windows

a. Click Start, click Control Panel, point to Network Connections, and then click View Network Status and Tasks.

	or
	Click Start, select Settings, click Control Panel, double-click Network
	Connections, click the View menu, and then select Details.
	Leave the network dialog box open while you continue to the next step.
b.	Disconnect the power cord from the wireless router. The connection status
	of your computer should change to Not Connected.
c.	Reconnect the power cord to the wireless router. The connection status
	should change to Connected.

Solve wireless problems

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HP 6600 - H7 manual Advanced wireless troubleshooting, Make sure your computer is connected to your network, Windows

Contents

User Guide HP OﬃcejetUser Guide HP Officejet 6600 e-All-in- One seriesHewlett-Packard Company notices Safety informationAccessibility Copyright informationPage Print ContentsGet started Copy ScanWork with ink cartridges Web ServicesSolve a problem Technical information HP supplies and accessories Network setup Additional fax setupEmbedded web server E Printer management toolsToolbox Windows HP Utility Mac OSMobility Accessibility1 Get started VisualConserve Printing Supplies Manage PowerPrinting supplies area Understand the printer partsFront view Overview of buttons and lights Use the printer control panelBack view Wireless light The light is on when the 802.11 wireless feature is on Control panel display iconsCancel button Stops a job, exits a menu, or exits settings Right arrow button Navigates through settings in the menusTo select a different mode Change printer settingsTo change settings for a mode Select the modeSelect print media HP Digital SolutionsChange the printer settings Find the printer model numberquality marketing materials such as brochures and mailers, as well as Recommended papers for printing and copyingtwo-sided use. They are the perfect choice for producing professional Recommended papers for photo printing Load an original on the scanner glass Tips for selecting and using mediaTo load an original in the ADF Load an original in the automatic document feeder ADFTo load an original on the scanner glass To load standard-size media Load mediaLoad standard-size media To load envelopes Load envelopesTo load cards and photo paper Load cards and photo paperTo load custom-size media Load custom-size mediaMaintain the printer Clean the scanner glassClean the exterior To clean the scanner glassTo clean the rollers or separator pad Update the printerClean the automatic document feeder Turn off the printer Print documents 2 PrintPrint documents Mac OS Print brochuresPrint documents Windows Quality Normal or Best Print on envelopesPrint brochures Windows Print brochures Mac OSPrint on envelopes Mac OS Print on envelopes WindowsPrint photos on photo paper Windows Print photosQuality Best or Maximum dpi Print on special and custom-size paperPrint photos on photo paper Mac OS 3. Select Manage Custom Sizes in the Paper Size pop-up menu Set up custom sizes Mac OSPrint on special or custom-size paper Mac OS Print borderless documents Mac OS Print borderless documentsPrint borderless documents Windows Print borderless documents Quality Best or Maximum dpiTo scan an original to a computer from the printer control panel 3 ScanScan an original Scan to a computer4. Touch Start Scan To scan an original from HP scanning software Scan using WebscanTo scan using Webscan Mac OS Scanning documents as editable textTo scan documents as editable text WindowsMake sure the text on the document is clear Make sure the scanner glass or ADF window is cleanGuidelines for scanning documents as editable text Make sure the document is loaded correctlySave your file in the correct format Choose the correct profileTo copy documents Change copy settings4 Copy Copy documents3. Touch Start Black or Start Color To change copy settings for a single jobTo save the current settings as defaults for future jobs Send a standard fax 5 FaxSend a fax Windows Send a standard fax from the computerTo send a standard fax from the printer control panel 4. Touch Start Black or Start ColorSend a fax Send a fax manually from a phoneTo send a fax manually from an extension phone Mac OSTo send a fax using monitor dialing from the printer control panel Send a fax using monitor dialing3. Touch Scan and Fax Send a fax from memorySchedule a fax to send later To send a fax from memoryTo send a fax to multiple recipients using group speed dial Send a fax in Error Correction ModeTo cancel a scheduled fax 2. Touch Cancel Scheduled FaxTo receive a fax manually Receive a faxReceive a fax manually Reprint received faxes from memory Set up backup faxTo set backup fax from the printer control panel 3. Touch Backup Fax Reception 4. Touch On, On Error Only, or OffTo reprint faxes in memory from the printer control panel To set up poll to receive a fax from the printer control panelPoll to receive a fax Forward faxes to another numberTo set automatic reduction from the printer control panel Set the paper size for received faxesSet automatic reduction for incoming faxes Block unwanted fax numbers5. Touch Add Numbers Add numbers to the junk fax listTo add a number to the junk fax list 3. Touch Junk Fax BlockerFax to PC and Fax to Mac requirements Print a Junk Fax ReportTo print a Junk Fax Report 4. Touch Print Reports, and then touch Junk Fax ListTo modify settings from the printer’s control panel To set up Fax to PC WindowsTo set up Fax to Mac Mac OS Modify Fax to PC and Fax to Mac settingsTo set up speed-dial entries Set up speed-dial entriesSet up and change speed-dial entries To modify settings from the HP software Mac OSDelete speed-dial entries Set up and change group speed-dial entriesTo set up group speed-dial entries 2. Touch Fax Setup, and then touch Speed Dial SetupPrint a list of speed-dial entries Change fax settingsConfigure the fax header 3. Touch Fax Setup, and then touch Speed Dial SetupTo set the number of rings before answering Set the number of rings before answeringChange the answer ring pattern for distinctive ring To set the answer modeTo change the answer ring pattern for distinctive ring 3. Touch Fax Setup, and then select Advanced Fax SetupSet the dial type Set the redial options3. Touch Fax Sound Volume Set the fax sound volume2. Touch Fax Setup, and then touch Advanced Fax Setup To set the fax sound volumeFax over Internet Protocol Fax and digital phone servicesPrint fax confirmation reports To enable fax confirmationUse reports Print and view the fax log Print fax error reportsTo set the printer to print fax error reports automatically 3. Touch Fax Error ReportTo clear the fax log Print the details of the last fax transactionPrint a Caller ID Report View the Call HistoryPrinter Apps 6 Web ServicesWhat are Web Services? HP ePrintWindows Set up Web ServicesSet up Web Services using the HP printer software Set up Web Services using the printer’s control panela. Touch Enter Proxy Use Web ServicesSet up Web Services using the embedded web server Print using HP ePrintManage Printer Apps Find the printer’s email addressTurn off HP ePrint Use Printer Apps2. Touch Remove Web Services Remove Web ServicesRelated topics 7 Work with ink cartridgesInformation on ink cartridges and the printhead Printing with black or color ink only Check the estimated ink levelsTo replace the ink cartridges Replace the ink cartridgesRelated topics Store printing suppliesUsage information collection 2. Select Preferences, and then touch Cartridge Chip Information To turn off usage information collectionHP support 8 Solve a problemIf you have a problem, follow these steps Before you call Obtain electronic supportHP support by phone Telephone support numbers Phone support periodHP support After the phone support period General troubleshooting tips and resourcesSolve printer problems The printer shuts down unexpectedly Check the power and power connectionsCheck the printer setup Check the HP software installationThe printer prints slowly Check any personal firewall software installed on the computerSolution 1 Use a lower print quality setting Solution 2 Check the ink levelsCheck the Print Quality Diagnostic page Solution 3 Contact HP supportClean the printhead Check the media settingsCheck the page-orientation setting Placement of the text or graphics is wrongCheck the margin settings Check the color print settingsPrint quality troubleshooting Print quality troubleshootingSolution 1 Make sure you are using original HP ink cartridges Solution 2 Check the ink levelsSolution 4 Check the paper type Solution 3 Check the paper loaded in the input trayTo print a print quality report Solution 5 Check the print settingsSolution 6 Print and evaluate a print quality report Solution Solution 7 Contact HP support Clean the printhead Printhead maintenanceTo clean the printhead from the control panel To clean the printhead from Toolbox WindowsAlign the printhead To clean the printhead from HP Utility Mac OS3. In the Information And Support section, click Clean Printheads To clean the printhead from the embedded web server EWSMedia is not picked up from a tray Solve paper-feed problemsTo align the printhead from the embedded web server EWS Media is not supported for the printer or trayPages are skewing Solve copy problemsCheck the power No copy came outSize is reduced Check the settingsCopies are blank Documents are missing or fadedCheck the printer Copy quality is poorCopy defects are apparent Take steps to improve the copy qualityScanner did nothing Solve scan problemsThe printer prints half a page, then ejects the paper Paper mismatchCheck the settings Scan takes too longPart of the document did not scan or text is missing Text cannot be editedReload document and then restart job Error messages appearScanned image quality is poor Check the originalsThe scanned image is skewed crooked The image quality is better when printedGraphics look different from the original Scan at a higher resolution Text or images on the back of a two-sided original appear in the scanSize is reduced Solve fax problemsScan defects are apparent Blank pagesThe fax test failed The Fax Hardware Test failed SolutionThe Phone Cord Connected to Correct Port on Fax test failed The Fax Connected to Active Telephone Wall Jack test failed SolutionFigure 8-1 Back view of the printer The Using Correct Type of Phone Cord with Fax test failed Solution1 Telephone wall jack Solve fax problemsChapter The Dial Tone Detection test failed Solution104 Solve a problem Solve fax problems The Fax Line Condition test failed SolutionThe display always shows Phone Off Hook Solution The printer is having problems sending and receiving faxeselectronics store that carries phone accessories. You also need another phone cord, which can be a standard phone cord that you might already have in your home or office The printer is having problems sending a manual fax Solution The printer cannot receive faxes, but can send faxes Solution If you have a special ring pattern for your fax phone number using The phone cord that came with my printer is not long enough The printer cannot send faxes, but can receive faxes SolutionFax tones are recorded on my answering machine Solution The computer cannot receive faxes Fax to PC and Fax to Mac Solve problems using Web Services and HP websitesTo extend your phone cord Color faxes do not printSolve problems using HP websites Solve problems using Web ServicesStep 2 - Restart components of the wireless network Solve wireless problemsBasic wireless troubleshooting Step 1 - Make sure the wireless 802.11 light is turned onSolve wireless problems Advanced wireless troubleshootingTo check a wireless connection Step 1 Make sure your computer is connected to your networka network This web site is only available in English Step 2 Make sure that the printer is connected to your networkA Make sure the printer is on the network Mac OSWindows B Check to see if you can access the EWSTo access the EWS Step 4 Make sure the printer is online and readyMac OS or Printing PreferencesWindows Configure your firewall software to work with the printerAfter resolving the problems Configure your firewall software to work with the printerCheck the computer Solve printer management problemsCheck your network setup Embedded web server cannot be openedCheck the printer IP address Troubleshoot installation issuesCheck your web browser Check the hardware connections Hardware installation suggestionsHP software installation suggestions Verify installation preliminariesUnderstand the Printer Status Report Solve network problemsGeneral network troubleshooting To reset the printers network settingsTo print the Printer Status Report Understand the network configuration pageUnderstand the network configuration page To clear a jam inside the printer Clear jamsClear paper jams 3. Check the front of the printer To clear a paper jam in the automatic document feeder Avoid paper jamsUse paper types that are recommended for the printer. For more information, see Media specifications A Technical information Warranty informationWarranty information Hewlett-Packard limited warranty statementInk cartridge warranty information Printer weight including printing supplies 8.3 kg 18.2 lb Printer specificationsPhysical specifications Product features and capacitiesFeature Processor and memory specificationsNetwork protocol specifications System requirementsCompatible network protocols Embedded web server specificationsMedia specifications Understand specifications for supported mediaCards Media sizeInput tray EnvelopesOther media Media sizeInput tray Photo mediaTray Set minimum marginsUnderstand supported media types and weights WeightBlack print resolution Print specificationsCopy specifications Fax specificationsEnvironmental specifications Scan specificationsWeb Services specifications HP website specificationsPower requirements Electrical specificationsAcoustic emission specifications Power supplyRegulatory Model Number Regulatory informationRegulatory information FCC statement Notice to users in KoreaVCCI Class B compliance statement for users in Japan Appendix A Notice to users in Japan about the power cordNoise emission statement for Germany LED indicator statement Gloss of housing of peripheral devices for GermanyRegulatory information Notice to users of the U.S. telephone network FCC requirementsAppendix A Australia wired fax statement European Union Regulatory NoticeNotice to users of the Canadian telephone network Notice to users of the German telephone networkEuropean telephone network declaration Modem/Fax Products with wireless functionalityRegulatory information for wireless products Products with external AC Adapters148 Technical information Notice to users in Brazil Notice to users in CanadaNotice to users in Taiwan Appendix APlastics Material safety data sheetsEnvironmental product stewardship program Paper useChemical Substances Power consumptionBattery disposal in Taiwan Disposal of waste equipment by usersEnvironmental product stewardship program Battery Notice for BrazilDisposal of Waste Electronic Equipment in Brazil Attention California users152 Technical information EU battery directive RoHS notices China onlyToxic and hazardous substance table Appendix AEnvironmental product stewardship program RoHS notices Ukraine only Restriction of hazardous substance IndiaThird-party licenses LICENSE.hmac-sha2-bsd--noscrypto HMAC-SHA-224/256/384/512 implementation Last update 06/15/2005Issue date 06/15/2005 SUBSTITUTE GOODS OR SERVICES LOSS OF USE, DATA, OR PROFITS OR1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer Appendix A ==================================================================== FIPS 180-2 SHA-224/256/384/512 implementation Last update 02/02/2007Issue date 04/30/2005 ====================================================================Page Third-party licenses Ink cartridges B HP supplies and accessoriesOrder printing supplies online SuppliesHP media Table C-1 Countries/regions with a parallel-type phone system C Additional fax setupSet up faxing parallel phone systems Select the correct fax setup for your home or office service Other equipment or services sharing your fax linesetup servicesetup Case A Separate fax line no voice calls receivedBack view of the printer Other equipment or services sharing your fax lineBack view of the printer Case B Set up the printer with DSLTo set up the printer with a separate fax line To set up the printer with DSL Case C Set up the printer with a PBX phone system or an ISDN lineBack view of the printer Case D Fax with a distinctive ring service on the same lineTo set up the printer with a distinctive ring service Back view of the printer Case E Shared voice/fax lineTo set up the printer with a shared voice/fax line Back view of the printer Case F Shared voice/fax line with voice mailBack view of the printer Set up the printer with a computer dial-up modemCase G Fax line shared with computer modem no voice calls received To set up the printer with voice mailTo set up the printer with a computer dial-up modem Set up the printer with a computer DSL/ADSL modemTo set up the printer with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modemBack view of the printer Shared voice/fax with computer dial-up modemExample of a parallel splitter 7. Run a fax test Set up faxing parallel phone systemsShared voice/fax with computer DSL/ADSL modem Back view of the printer Case I Shared voice/fax line with answering machineTo set up the printer with a computer DSL/ADSL modem Page Back view of the printer Example of a parallel splitter5. Optional If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the OUT port Page To set up the printer with a computer DSL/ADSL modem Back view of the printer Example of a parallel splitterSerial-type fax setup To test fax setup via the printer control panel Test fax setupBefore you begin D Network setupSet up the printer for wireless communication Set up the printer using WiFi Protected Setup WPS Set up the printer on your wireless networkSet up the printer using the HP printer software Recommended Set up the printer using the Wireless Setup WizardChange the connection type To connect the printer using the Push Button MethodTo connect the printer using the PIN Method Set up the printer using the embedded web server EWSAdd hardware addresses to a wireless router MAC filtering Test the wireless connectionGuidelines for ensuring wireless network security Overview of security settingsGuidelines for reducing interference on a wireless network Change basic network settingsOther wireless security guidelines View IP settings Change advanced network settingsView and print network settings Turn the wireless radio on and off2. Touch Restore Network Defaults, and then touch Yes Uninstall and reinstall the HP softwareReset network settings IP Address Subnet Mask Default Gateway DNS AddressEmbedded web server E Printer management toolsToolbox Windows HP Utility Mac OSTo open the embedded web server How do I? F How do I?Get started Print Scan Copy Fax Web Services Work with ink cartridges Solve a problemUnable to communicate with printer G Errors WindowsCartridge Problem Fax memory fullPaper Jam Replace the ink cartridgePaper Mismatch The cartridge cradle cannot moveDocument failed to print The printer is out of paperPrinter Offline Printer PausedPrinter supply upgrade problem Previously used ink cartridge installedPrinter supply upgrade Printer supply upgrade successfulCounterfeit Cartridge Advisory Using Original HP Cartridges has its RewardsUse SETUP cartridges Do not use SETUP cartridgesInk sensor warning Problem with printer preparationUse color ink only? Incompatible ink cartridgesAutomatic document feeder cover open Problem with ink systemIndex Page Page Page Page Page