Solve a problem, HP support | HP 6600 - H7 manual

8 Solve a problem

The information in this section suggests solutions to common problems. If your printer is not operating correctly and these suggestions did not solve your problem, try using one of the following support services to obtain assistance.

This section contains the following topics:

•HP support

•General troubleshooting tips and resources

•Solve printer problems

•Print quality troubleshooting

•Solve paper-feed problems

•Solve copy problems

•Solve scan problems

•Solve fax problems

•Solve problems using Web Services and HP websites

•Solve wireless problems

•Configure your firewall software to work with the printer

•Solve printer management problems

•Troubleshoot installation issues

•Understand the Printer Status Report

•Understand the network configuration page

•Clear jams

HP support

If you have a problem, follow these steps

1.Check the documentation that came with the printer.

2.Visit the HP online support web site at www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems. HP online support is available to all HP customers. It is the fastest source for up-to-date printer information and expert assistance and includes the following features:

•Fast access to qualified online support specialists

•HP software and driver updates for the HP printer

•Valuable troubleshooting information for common problems

•Proactive printer updates, support alerts, and HP newsgrams that are available when you register the printer

For more information, see Obtain electronic support.

3.Call HP support. Support options and availability vary by printer, country/region, and language. For more information, see HP support by phone.

76 Solve a problem

Image 80

HP 6600 - H7 manual Solve a problem, HP support, If you have a problem, follow these steps

Contents

HP Oﬃcejet User Guide HP Officejet 6600 e-All-in- One series User Guide Safety information AccessibilityCopyright information Hewlett-Packard Company noticesPage Print ContentsGet started Scan Copy Web Services Work with ink cartridges Solve a problem Technical information HP supplies and accessories Additional fax setup Network setup E Printer management tools Toolbox WindowsHP Utility Mac OS Embedded web server Accessibility 1 Get startedVisual Mobility Manage Power Conserve Printing Supplies Printing supplies area Understand the printer partsFront view Overview of buttons and lights Use the printer control panelBack view Control panel display icons Cancel button Stops a job, exits a menu, or exits settingsRight arrow button Navigates through settings in the menus Wireless light The light is on when the 802.11 wireless feature is on Change printer settings To change settings for a modeSelect the mode To select a different mode HP Digital Solutions Change the printer settingsFind the printer model number Select print media quality marketing materials such as brochures and mailers, as well as Recommended papers for printing and copyingtwo-sided use. They are the perfect choice for producing professional Recommended papers for photo printing Tips for selecting and using media Load an original on the scanner glass To load an original in the ADF Load an original in the automatic document feeder ADFTo load an original on the scanner glass To load standard-size media Load mediaLoad standard-size media Load envelopes To load envelopes Load cards and photo paper To load cards and photo paper Load custom-size media To load custom-size media Clean the scanner glass Clean the exteriorTo clean the scanner glass Maintain the printer To clean the rollers or separator pad Update the printerClean the automatic document feeder Turn off the printer 2 Print Print documents Print documents Mac OS Print brochuresPrint documents Windows Print on envelopes Print brochures WindowsPrint brochures Mac OS Quality Normal or Best Print on envelopes Windows Print on envelopes Mac OS Print photos Print photos on photo paper Windows Quality Best or Maximum dpi Print on special and custom-size paperPrint photos on photo paper Mac OS 3. Select Manage Custom Sizes in the Paper Size pop-up menu Set up custom sizes Mac OSPrint on special or custom-size paper Mac OS Print borderless documents Mac OS Print borderless documentsPrint borderless documents Windows Print borderless documents 3 Scan Scan an originalScan to a computer To scan an original to a computer from the printer control panel 4. Touch Start Scan To scan an original from HP scanning software Scan using WebscanTo scan using Webscan Scanning documents as editable text To scan documents as editable textWindows Mac OS Make sure the scanner glass or ADF window is clean Guidelines for scanning documents as editable textMake sure the document is loaded correctly Make sure the text on the document is clear Choose the correct profile Save your file in the correct format Change copy settings 4 CopyCopy documents To copy documents 3. Touch Start Black or Start Color To change copy settings for a single jobTo save the current settings as defaults for future jobs Send a standard fax 5 FaxSend a fax 4. Touch Start Black or Start Color Send a standard fax from the computerTo send a standard fax from the printer control panel Send a fax Send a fax manually from a phoneTo send a fax manually from an extension phone Send a fax using monitor dialing To send a fax using monitor dialing from the printer control panel Send a fax from memory Schedule a fax to send laterTo send a fax from memory 3. Touch Scan and Fax Send a fax in Error Correction Mode To cancel a scheduled fax2. Touch Cancel Scheduled Fax To send a fax to multiple recipients using group speed dial To receive a fax manually Receive a faxReceive a fax manually Set up backup fax To set backup fax from the printer control panel3. Touch Backup Fax Reception 4. Touch On, On Error Only, or Off Reprint received faxes from memory To set up poll to receive a fax from the printer control panel Poll to receive a faxForward faxes to another number To reprint faxes in memory from the printer control panel Set the paper size for received faxes Set automatic reduction for incoming faxesBlock unwanted fax numbers To set automatic reduction from the printer control panel Add numbers to the junk fax list To add a number to the junk fax list3. Touch Junk Fax Blocker 5. Touch Add Numbers Print a Junk Fax Report To print a Junk Fax Report4. Touch Print Reports, and then touch Junk Fax List Fax to PC and Fax to Mac requirements To set up Fax to PC Windows To set up Fax to Mac Mac OSModify Fax to PC and Fax to Mac settings To modify settings from the printer’s control panel Set up speed-dial entries Set up and change speed-dial entriesTo modify settings from the HP software Mac OS To set up speed-dial entries Set up and change group speed-dial entries To set up group speed-dial entries2. Touch Fax Setup, and then touch Speed Dial Setup Delete speed-dial entries Change fax settings Configure the fax header3. Touch Fax Setup, and then touch Speed Dial Setup Print a list of speed-dial entries Set the number of rings before answering Change the answer ring pattern for distinctive ringTo set the answer mode To set the number of rings before answering 3. Touch Fax Setup, and then select Advanced Fax Setup Set the dial typeSet the redial options To change the answer ring pattern for distinctive ring Set the fax sound volume 2. Touch Fax Setup, and then touch Advanced Fax SetupTo set the fax sound volume 3. Touch Fax Sound Volume Fax and digital phone services Fax over Internet Protocol Print fax confirmation reports To enable fax confirmationUse reports Print fax error reports To set the printer to print fax error reports automatically3. Touch Fax Error Report Print and view the fax log Print the details of the last fax transaction Print a Caller ID ReportView the Call History To clear the fax log 6 Web Services What are Web Services?HP ePrint Printer Apps Set up Web Services using the printer’s control panel Set up Web ServicesSet up Web Services using the HP printer software Use Web Services Set up Web Services using the embedded web serverPrint using HP ePrint a. Touch Enter Proxy Find the printer’s email address Turn off HP ePrintUse Printer Apps Manage Printer Apps Remove Web Services 2. Touch Remove Web Services Related topics 7 Work with ink cartridgesInformation on ink cartridges and the printhead Check the estimated ink levels Printing with black or color ink only Replace the ink cartridges To replace the ink cartridges Store printing supplies Usage information collection To turn off usage information collection 2. Select Preferences, and then touch Cartridge Chip Information HP support 8 Solve a problemIf you have a problem, follow these steps Before you call Obtain electronic supportHP support by phone Phone support period Telephone support numbers HP support After the phone support period General troubleshooting tips and resourcesSolve printer problems Check the power and power connections Check the printer setupCheck the HP software installation The printer shuts down unexpectedly Check any personal firewall software installed on the computer Solution 1 Use a lower print quality settingSolution 2 Check the ink levels The printer prints slowly Solution 3 Contact HP support Clean the printheadCheck the media settings Check the Print Quality Diagnostic page Placement of the text or graphics is wrong Check the margin settingsCheck the color print settings Check the page-orientation setting Print quality troubleshooting Print quality troubleshootingSolution 1 Make sure you are using original HP ink cartridges Solution 3 Check the paper loaded in the input tray Solution 4 Check the paper type To print a print quality report Solution 5 Check the print settingsSolution 6 Print and evaluate a print quality report Solution Solution 7 Contact HP support To clean the printhead from Toolbox Windows Printhead maintenanceTo clean the printhead from the control panel To clean the printhead from HP Utility Mac OS 3. In the Information And Support section, click Clean PrintheadsTo clean the printhead from the embedded web server EWS Align the printhead Solve paper-feed problems To align the printhead from the embedded web server EWSMedia is not supported for the printer or tray Media is not picked up from a tray Solve copy problems Check the powerNo copy came out Pages are skewing Check the settings Copies are blankDocuments are missing or faded Size is reduced Copy quality is poor Copy defects are apparentTake steps to improve the copy quality Check the printer Solve scan problems The printer prints half a page, then ejects the paperPaper mismatch Scanner did nothing Text cannot be edited Scan takes too longPart of the document did not scan or text is missing Error messages appear Scanned image quality is poorCheck the originals Reload document and then restart job The image quality is better when printed Graphics look different from the original Scan at a higher resolutionText or images on the back of a two-sided original appear in the scan The scanned image is skewed crooked Solve fax problems Scan defects are apparentBlank pages Size is reduced The Fax Hardware Test failed Solution The fax test failed The Fax Connected to Active Telephone Wall Jack test failed Solution The Phone Cord Connected to Correct Port on Fax test failed The Using Correct Type of Phone Cord with Fax test failed Solution Figure 8-1 Back view of the printer Solve fax problems The Dial Tone Detection test failed Solution 104 Solve a problem The Fax Line Condition test failed Solution The display always shows Phone Off Hook The printer is having problems sending and receiving faxes Solution electronics store that carries phone accessories. You also need another phone cord, which can be a standard phone cord that you might already have in your home or office The printer is having problems sending a manual fax Solution The printer cannot receive faxes, but can send faxes Solution If you have a special ring pattern for your fax phone number using The phone cord that came with my printer is not long enough The printer cannot send faxes, but can receive faxes SolutionFax tones are recorded on my answering machine Solution Solve problems using Web Services and HP websites To extend your phone cordColor faxes do not print The computer cannot receive faxes Fax to PC and Fax to Mac Solve problems using Web Services Solve problems using HP websites Solve wireless problems Basic wireless troubleshootingStep 1 - Make sure the wireless 802.11 light is turned on Step 2 - Restart components of the wireless network Advanced wireless troubleshooting To check a wireless connectionStep 1 Make sure your computer is connected to your network Solve wireless problems a network This web site is only available in English Step 2 Make sure that the printer is connected to your networkA Make sure the printer is on the network B Check to see if you can access the EWS To access the EWSStep 4 Make sure the printer is online and ready Or Click Start, click Control Panel, and then double-click Printers or Printing Preferences Configure your firewall software to work with the printer Configure your firewall software to work with the printerAfter resolving the problems Solve printer management problems Check your network setupEmbedded web server cannot be opened Check the computer Check the printer IP address Troubleshoot installation issuesCheck your web browser Hardware installation suggestions HP software installation suggestionsVerify installation preliminaries Check the hardware connections Solve network problems General network troubleshootingTo reset the printers network settings Understand the Printer Status Report Understand the network configuration page To print the Printer Status Report Understand the network configuration page To clear a jam inside the printer Clear jamsClear paper jams 3. Check the front of the printer Avoid paper jams To clear a paper jam in the automatic document feeder Use paper types that are recommended for the printer. For more information, see Media specifications Warranty information A Technical information Hewlett-Packard limited warranty statement Warranty information Ink cartridge warranty information Printer specifications Physical specificationsProduct features and capacities Printer weight including printing supplies 8.3 kg 18.2 lb Processor and memory specifications Network protocol specificationsSystem requirements Printer processor Embedded web server specifications Media specificationsUnderstand specifications for supported media Compatible network protocols Envelopes Cards Photo media Other media Set minimum margins Understand supported media types and weightsWeight Tray Print specifications Copy specificationsFax specifications Black print resolution Scan specifications Web Services specificationsHP website specifications Environmental specifications Electrical specifications Acoustic emission specificationsPower supply Power requirements Regulatory information Regulatory Model Number Regulatory information FCC statement Notice to users in KoreaVCCI Class B compliance statement for users in Japan Notice to users in Japan about the power cord Noise emission statement for Germany LED indicator statementGloss of housing of peripheral devices for Germany 144 Technical information Notice to users of the U.S. telephone network FCC requirements Australia wired fax statement European Union Regulatory Notice Notice to users of the Canadian telephone networkNotice to users of the German telephone network 146 Technical information Products with wireless functionality Regulatory information for wireless productsProducts with external AC Adapters European telephone network declaration Modem/Fax 148 Technical information Notice to users in Brazil Notice to users in CanadaNotice to users in Taiwan Material safety data sheets Environmental product stewardship programPaper use Plastics Power consumption Battery disposal in TaiwanDisposal of waste equipment by users Chemical Substances Attention California users Battery Notice for BrazilDisposal of Waste Electronic Equipment in Brazil 152 Technical information EU battery directive RoHS notices China onlyToxic and hazardous substance table RoHS notices Ukraine only Restriction of hazardous substance India Third-party licenses HMAC-SHA-224/256/384/512 implementation Last update 06/15/2005 Issue date 06/15/2005LICENSE.hmac-sha2-bsd--noscrypto Copyright C 2005 Olivier Gay olivier.gay@a3.epfl.ch 1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer Appendix A FIPS 180-2 SHA-224/256/384/512 implementation Last update 02/02/2007 Issue date 04/30/2005SUN MICROSYSTEMS, INC., and contributed to the OpenSSL project LICENSE.sha2-bsd--noscryptoPage Third-party licenses B HP supplies and accessories Order printing supplies onlineSupplies Ink cartridges HP media Table C-1 Countries/regions with a parallel-type phone system C Additional fax setupSet up faxing parallel phone systems Select the correct fax setup for your home or office Other equipment or services sharing your fax line setupservice Recommended fax Case A Separate fax line no voice calls received Back view of the printerCase J Shared voice/fax line with Case B Set up the printer with DSL To set up the printer with a separate fax line Case C Set up the printer with a PBX phone system or an ISDN line To set up the printer with DSL Case D Fax with a distinctive ring service on the same line To set up the printer with a distinctive ring service Case E Shared voice/fax line To set up the printer with a shared voice/fax line Case F Shared voice/fax line with voice mail To set up the printer with voice mail Set up the printer with a computer dial-up modemCase G Fax line shared with computer modem no voice calls received Set up the printer with a computer DSL/ADSL modem To set up the printer with a computer dial-up modem Case H Shared voice/fax line with computer modem To set up the printer with a computer DSL/ADSL modem Shared voice/fax with computer dial-up modem Example of a parallel splitter Set up faxing parallel phone systems Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Page Example of a parallel splitter 5. Optional If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the OUT port Page To set up the printer with a computer DSL/ADSL modem Example of a parallel splitter Serial-type fax setup Test fax setup To test fax setup via the printer control panel Before you begin D Network setupSet up the printer for wireless communication Set up the printer on your wireless network Set up the printer using the HP printer software RecommendedSet up the printer using the Wireless Setup Wizard Set up the printer using WiFi Protected Setup WPS To connect the printer using the Push Button Method To connect the printer using the PIN MethodSet up the printer using the embedded web server EWS Change the connection type Test the wireless connection Guidelines for ensuring wireless network securityOverview of security settings Add hardware addresses to a wireless router MAC filtering Guidelines for reducing interference on a wireless network Change basic network settingsOther wireless security guidelines Change advanced network settings View and print network settingsTurn the wireless radio on and off View IP settings Uninstall and reinstall the HP software Reset network settingsIP Address Subnet Mask Default Gateway DNS Address 2. Touch Restore Network Defaults, and then touch Yes E Printer management tools Toolbox WindowsHP Utility Mac OS Embedded web server To open the embedded web server F How do I? Get started Print Scan Copy Fax Web Services Work with ink cartridgesSolve a problem How do I? G Errors Windows Cartridge ProblemFax memory full Unable to communicate with printer Replace the ink cartridge Paper MismatchThe cartridge cradle cannot move Paper Jam The printer is out of paper Printer OfflinePrinter Paused Document failed to print Previously used ink cartridge installed Printer supply upgradePrinter supply upgrade successful Printer supply upgrade problem Using Original HP Cartridges has its Rewards Use SETUP cartridgesDo not use SETUP cartridges Counterfeit Cartridge Advisory Problem with printer preparation Use color ink only?Incompatible ink cartridges Ink sensor warning Problem with ink system Automatic document feeder cover open Index Page Page Page Page Page