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HP 6600 - H7 manual Phone support period, Telephone support numbers

Models: 6600 - H7

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Chapter 8

•Messages that appear when the situation occurs

•Answers to these questions:

◦Has this situation happened before?

◦Can you re-create it?

◦Did you add any new hardware or software to your computer at about the time that this situation began?

◦Did anything else occur prior to this situation (such as a thunderstorm or moving the printer)?

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico).

Telephone support numbers

In many locations, HP provides toll free telephone support during the warranty period. However, some of the support numbers might not be toll free.

78 Solve a problem

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HP 6600 - H7 manual Phone support period, Telephone support numbers

Contents

HP Oﬃcejet User GuideHP Officejet 6600 e-All-in- One series User GuideCopyright information Safety informationAccessibility Hewlett-Packard Company noticesPage Get started ContentsPrint Scan CopyWeb Services Work with ink cartridgesSolve a problem Technical information HP supplies and accessories Additional fax setup Network setupHP Utility Mac OS E Printer management toolsToolbox Windows Embedded web serverVisual Accessibility1 Get started MobilityManage Power Conserve Printing SuppliesFront view Understand the printer partsPrinting supplies area Back view Use the printer control panelOverview of buttons and lights Right arrow button Navigates through settings in the menus Control panel display iconsCancel button Stops a job, exits a menu, or exits settings Wireless light The light is on when the 802.11 wireless feature is onTo select a different mode Change printer settingsSelect the mode To change settings for a modeFind the printer model number HP Digital SolutionsChange the printer settings Select print mediatwo-sided use. They are the perfect choice for producing professional Recommended papers for printing and copyingquality marketing materials such as brochures and mailers, as well as Recommended papers for photo printing Tips for selecting and using media Load an original on the scanner glassTo load an original on the scanner glass Load an original in the automatic document feeder ADFTo load an original in the ADF Load standard-size media Load mediaTo load standard-size media Load envelopes To load envelopesLoad cards and photo paper To load cards and photo paperLoad custom-size media To load custom-size mediaTo clean the scanner glass Clean the scanner glassClean the exterior Maintain the printerClean the automatic document feeder Update the printerTo clean the rollers or separator pad Turn off the printer 2 Print Print documentsPrint documents Windows Print brochuresPrint documents Mac OS Print brochures Mac OS Print on envelopesPrint brochures Windows Quality Normal or BestPrint on envelopes Windows Print on envelopes Mac OSPrint photos Print photos on photo paper WindowsPrint photos on photo paper Mac OS Print on special and custom-size paperQuality Best or Maximum dpi Print on special or custom-size paper Mac OS Set up custom sizes Mac OS3. Select Manage Custom Sizes in the Paper Size pop-up menu Print borderless documents Windows Print borderless documentsPrint borderless documents Mac OS Quality Best or Maximum dpi Print borderless documentsScan to a computer 3 ScanScan an original To scan an original to a computer from the printer control panelTo scan using Webscan Scan using Webscan4. Touch Start Scan To scan an original from HP scanning software Windows Scanning documents as editable textTo scan documents as editable text Mac OSMake sure the document is loaded correctly Make sure the scanner glass or ADF window is cleanGuidelines for scanning documents as editable text Make sure the text on the document is clearChoose the correct profile Save your file in the correct formatCopy documents Change copy settings4 Copy To copy documentsTo save the current settings as defaults for future jobs To change copy settings for a single job3. Touch Start Black or Start Color Send a fax 5 FaxSend a standard fax 4. Touch Start Black or Start Color Send a standard fax from the computerTo send a standard fax from the printer control panel WindowsMac OS Send a fax manually from a phoneTo send a fax manually from an extension phone Send a faxSend a fax using monitor dialing To send a fax using monitor dialing from the printer control panelTo send a fax from memory Send a fax from memorySchedule a fax to send later 3. Touch Scan and Fax2. Touch Cancel Scheduled Fax Send a fax in Error Correction ModeTo cancel a scheduled fax To send a fax to multiple recipients using group speed dialReceive a fax manually Receive a faxTo receive a fax manually 3. Touch Backup Fax Reception 4. Touch On, On Error Only, or Off Set up backup faxTo set backup fax from the printer control panel Reprint received faxes from memoryForward faxes to another number To set up poll to receive a fax from the printer control panelPoll to receive a fax To reprint faxes in memory from the printer control panelBlock unwanted fax numbers Set the paper size for received faxesSet automatic reduction for incoming faxes To set automatic reduction from the printer control panel3. Touch Junk Fax Blocker Add numbers to the junk fax listTo add a number to the junk fax list 5. Touch Add Numbers4. Touch Print Reports, and then touch Junk Fax List Print a Junk Fax ReportTo print a Junk Fax Report Fax to PC and Fax to Mac requirementsModify Fax to PC and Fax to Mac settings To set up Fax to PC WindowsTo set up Fax to Mac Mac OS To modify settings from the printer’s control panelTo modify settings from the HP software Mac OS Set up speed-dial entriesSet up and change speed-dial entries To set up speed-dial entries2. Touch Fax Setup, and then touch Speed Dial Setup Set up and change group speed-dial entriesTo set up group speed-dial entries Delete speed-dial entriesSet the answer mode Auto answer Change fax settingsConfigure the fax header 3. Touch Fax Setup, and then touch Speed Dial SetupChange the answer ring pattern for distinctive ring To set the answer modeSet the number of rings before answering To set the number of rings before answeringSet the redial options 3. Touch Fax Setup, and then select Advanced Fax SetupSet the dial type To change the answer ring pattern for distinctive ringTo set the fax sound volume Set the fax sound volume2. Touch Fax Setup, and then touch Advanced Fax Setup 3. Touch Fax Sound VolumeFax and digital phone services Fax over Internet ProtocolUse reports To enable fax confirmationPrint fax confirmation reports 3. Touch Fax Error Report Print fax error reportsTo set the printer to print fax error reports automatically Print and view the fax logView the Call History Print the details of the last fax transactionPrint a Caller ID Report To clear the fax logHP ePrint 6 Web ServicesWhat are Web Services? Printer AppsSet up Web Services using the printer’s control panel Set up Web ServicesSet up Web Services using the HP printer software WindowsPrint using HP ePrint Use Web ServicesSet up Web Services using the embedded web server a. Touch Enter ProxyUse Printer Apps Find the printer’s email addressTurn off HP ePrint Manage Printer AppsRemove Web Services 2. Touch Remove Web ServicesInformation on ink cartridges and the printhead 7 Work with ink cartridgesRelated topics Check the estimated ink levels Printing with black or color ink onlyReplace the ink cartridges To replace the ink cartridgesUsage information collection Store printing suppliesRelated topics To turn off usage information collection 2. Select Preferences, and then touch Cartridge Chip InformationIf you have a problem, follow these steps 8 Solve a problemHP support HP support by phone Obtain electronic supportBefore you call Phone support period Telephone support numbersHP support Solve printer problems General troubleshooting tips and resourcesAfter the phone support period Check the HP software installation Check the power and power connectionsCheck the printer setup The printer shuts down unexpectedlySolution 2 Check the ink levels Check any personal firewall software installed on the computerSolution 1 Use a lower print quality setting The printer prints slowlyCheck the media settings Solution 3 Contact HP supportClean the printhead Check the Print Quality Diagnostic pageCheck the color print settings Placement of the text or graphics is wrongCheck the margin settings Check the page-orientation settingSolution 2 Check the ink levels Print quality troubleshootingSolution 1 Make sure you are using original HP ink cartridges Print quality troubleshootingSolution 3 Check the paper loaded in the input tray Solution 4 Check the paper typeSolution 6 Print and evaluate a print quality report Solution Solution 5 Check the print settingsTo print a print quality report Solution 7 Contact HP support To clean the printhead from Toolbox Windows Printhead maintenanceTo clean the printhead from the control panel Clean the printheadTo clean the printhead from the embedded web server EWS To clean the printhead from HP Utility Mac OS3. In the Information And Support section, click Clean Printheads Align the printheadMedia is not supported for the printer or tray Solve paper-feed problemsTo align the printhead from the embedded web server EWS Media is not picked up from a trayNo copy came out Solve copy problemsCheck the power Pages are skewingDocuments are missing or faded Check the settingsCopies are blank Size is reducedTake steps to improve the copy quality Copy quality is poorCopy defects are apparent Check the printerPaper mismatch Solve scan problemsThe printer prints half a page, then ejects the paper Scanner did nothingText cannot be edited Scan takes too longPart of the document did not scan or text is missing Check the settingsCheck the originals Error messages appearScanned image quality is poor Reload document and then restart jobText or images on the back of a two-sided original appear in the scan The image quality is better when printedGraphics look different from the original Scan at a higher resolution The scanned image is skewed crookedBlank pages Solve fax problemsScan defects are apparent Size is reducedThe Fax Hardware Test failed Solution The fax test failedThe Fax Connected to Active Telephone Wall Jack test failed Solution The Phone Cord Connected to Correct Port on Fax test failedThe Using Correct Type of Phone Cord with Fax test failed Solution Figure 8-1 Back view of the printerSolve fax problems 1 Telephone wall jack104 Solve a problem The Dial Tone Detection test failed SolutionChapter The display always shows Phone Off Hook The Fax Line Condition test failed SolutionSolve fax problems The printer is having problems sending and receiving faxes Solutionelectronics store that carries phone accessories. You also need another phone cord, which can be a standard phone cord that you might already have in your home or office The printer is having problems sending a manual fax Solution The printer cannot receive faxes, but can send faxes Solution If you have a special ring pattern for your fax phone number using Fax tones are recorded on my answering machine Solution The printer cannot send faxes, but can receive faxes SolutionThe phone cord that came with my printer is not long enough Color faxes do not print Solve problems using Web Services and HP websitesTo extend your phone cord The computer cannot receive faxes Fax to PC and Fax to MacSolve problems using Web Services Solve problems using HP websitesStep 1 - Make sure the wireless 802.11 light is turned on Solve wireless problemsBasic wireless troubleshooting Step 2 - Restart components of the wireless networkStep 1 Make sure your computer is connected to your network Advanced wireless troubleshootingTo check a wireless connection Solve wireless problemsMac OS Step 2 Make sure that the printer is connected to your networkA Make sure the printer is on the network a network This web site is only available in EnglishStep 4 Make sure the printer is online and ready B Check to see if you can access the EWSTo access the EWS Windowsor Printing Preferences Mac OSConfigure your firewall software to work with the printer Configure your firewall software to work with the printerAfter resolving the problems WindowsEmbedded web server cannot be opened Solve printer management problemsCheck your network setup Check the computerCheck your web browser Troubleshoot installation issuesCheck the printer IP address Verify installation preliminaries Hardware installation suggestionsHP software installation suggestions Check the hardware connectionsTo reset the printers network settings Solve network problemsGeneral network troubleshooting Understand the Printer Status ReportUnderstand the network configuration page To print the Printer Status ReportUnderstand the network configuration page Clear paper jams Clear jamsTo clear a jam inside the printer 3. Check the front of the printer Avoid paper jams To clear a paper jam in the automatic document feederUse paper types that are recommended for the printer. For more information, see Media specifications Warranty information A Technical informationHewlett-Packard limited warranty statement Warranty informationInk cartridge warranty information Product features and capacities Printer specificationsPhysical specifications Printer weight including printing supplies 8.3 kg 18.2 lbSystem requirements Processor and memory specificationsNetwork protocol specifications FeatureUnderstand specifications for supported media Embedded web server specificationsMedia specifications Compatible network protocolsEnvelopes Media sizeInput tray CardsPhoto media Media sizeInput tray Other mediaWeight Set minimum marginsUnderstand supported media types and weights TrayFax specifications Print specificationsCopy specifications Black print resolutionHP website specifications Scan specificationsWeb Services specifications Environmental specificationsPower supply Electrical specificationsAcoustic emission specifications Power requirementsRegulatory information Regulatory Model NumberVCCI Class B compliance statement for users in Japan FCC statement Notice to users in KoreaRegulatory information Gloss of housing of peripheral devices for Germany Notice to users in Japan about the power cordNoise emission statement for Germany LED indicator statement Appendix ANotice to users of the U.S. telephone network FCC requirements Regulatory informationNotice to users of the German telephone network Australia wired fax statement European Union Regulatory NoticeNotice to users of the Canadian telephone network Appendix AProducts with external AC Adapters Products with wireless functionalityRegulatory information for wireless products European telephone network declaration Modem/FaxAppendix A Notice to users in Brazil Notice to users in CanadaNotice to users in Taiwan 148 Technical informationPaper use Material safety data sheetsEnvironmental product stewardship program PlasticsDisposal of waste equipment by users Power consumptionBattery disposal in Taiwan Chemical SubstancesAttention California users Battery Notice for BrazilDisposal of Waste Electronic Equipment in Brazil Environmental product stewardship programAppendix A EU battery directive RoHS notices China onlyToxic and hazardous substance table 152 Technical informationRoHS notices Ukraine only Restriction of hazardous substance India Environmental product stewardship programThird-party licenses SUBSTITUTE GOODS OR SERVICES LOSS OF USE, DATA, OR PROFITS OR HMAC-SHA-224/256/384/512 implementation Last update 06/15/2005Issue date 06/15/2005 LICENSE.hmac-sha2-bsd--noscrypto1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer Appendix A ==================================================================== FIPS 180-2 SHA-224/256/384/512 implementation Last update 02/02/2007Issue date 04/30/2005 ====================================================================Page Third-party licenses Supplies B HP supplies and accessoriesOrder printing supplies online Ink cartridgesHP media Set up faxing parallel phone systems C Additional fax setupTable C-1 Countries/regions with a parallel-type phone system Select the correct fax setup for your home or office service Other equipment or services sharing your fax linesetup serviceOther equipment or services sharing your fax line Case A Separate fax line no voice calls receivedBack view of the printer setupTo set up the printer with a separate fax line Case B Set up the printer with DSLBack view of the printer Case C Set up the printer with a PBX phone system or an ISDN line To set up the printer with DSLTo set up the printer with a distinctive ring service Case D Fax with a distinctive ring service on the same lineBack view of the printer To set up the printer with a shared voice/fax line Case E Shared voice/fax lineBack view of the printer Case F Shared voice/fax line with voice mail Back view of the printerTo set up the printer with voice mail Set up the printer with a computer dial-up modemCase G Fax line shared with computer modem no voice calls received Back view of the printerSet up the printer with a computer DSL/ADSL modem To set up the printer with a computer dial-up modemCase H Shared voice/fax line with computer modem To set up the printer with a computer DSL/ADSL modemExample of a parallel splitter Shared voice/fax with computer dial-up modemBack view of the printer Set up faxing parallel phone systems 7. Run a fax testShared voice/fax with computer DSL/ADSL modem To set up the printer with a computer DSL/ADSL modem Case I Shared voice/fax line with answering machineBack view of the printer Page Example of a parallel splitter Back view of the printer5. Optional If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the OUT port Page To set up the printer with a computer DSL/ADSL modem Example of a parallel splitter Back view of the printerSerial-type fax setup Test fax setup To test fax setup via the printer control panelSet up the printer for wireless communication D Network setupBefore you begin Set up the printer using the Wireless Setup Wizard Set up the printer on your wireless networkSet up the printer using the HP printer software Recommended Set up the printer using WiFi Protected Setup WPSSet up the printer using the embedded web server EWS To connect the printer using the Push Button MethodTo connect the printer using the PIN Method Change the connection typeOverview of security settings Test the wireless connectionGuidelines for ensuring wireless network security Add hardware addresses to a wireless router MAC filteringOther wireless security guidelines Change basic network settingsGuidelines for reducing interference on a wireless network Turn the wireless radio on and off Change advanced network settingsView and print network settings View IP settingsIP Address Subnet Mask Default Gateway DNS Address Uninstall and reinstall the HP softwareReset network settings 2. Touch Restore Network Defaults, and then touch YesHP Utility Mac OS E Printer management toolsToolbox Windows Embedded web serverTo open the embedded web server Solve a problem F How do I?Get started Print Scan Copy Fax Web Services Work with ink cartridges How do I?Fax memory full G Errors WindowsCartridge Problem Unable to communicate with printerThe cartridge cradle cannot move Replace the ink cartridgePaper Mismatch Paper JamPrinter Paused The printer is out of paperPrinter Offline Document failed to printPrinter supply upgrade successful Previously used ink cartridge installedPrinter supply upgrade Printer supply upgrade problemDo not use SETUP cartridges Using Original HP Cartridges has its RewardsUse SETUP cartridges Counterfeit Cartridge AdvisoryIncompatible ink cartridges Problem with printer preparationUse color ink only? Ink sensor warningProblem with ink system Automatic document feeder cover openIndex Page Page Page Page Page