Phone support period, Telephone support numbers | HP 6600 - H7

Chapter 8

•Messages that appear when the situation occurs

•Answers to these questions:

◦Has this situation happened before?

◦Can you re-create it?

◦Did you add any new hardware or software to your computer at about the time that this situation began?

◦Did anything else occur prior to this situation (such as a thunderstorm or moving the printer)?

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico).

Telephone support numbers

In many locations, HP provides toll free telephone support during the warranty period. However, some of the support numbers might not be toll free.

78 Solve a problem

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HP 6600 - H7 manual Phone support period, Telephone support numbers

Contents

HP Oﬃcejet User Guide HP Officejet 6600 e-All-in- One series User Guide Copyright information Safety informationAccessibility Hewlett-Packard Company noticesPage Get started ContentsPrint Scan Copy Web Services Work with ink cartridges Solve a problem Technical information HP supplies and accessories Additional fax setup Network setup HP Utility Mac OS E Printer management toolsToolbox Windows Embedded web server Visual Accessibility1 Get started Mobility Manage Power Conserve Printing Supplies Front view Understand the printer partsPrinting supplies area Back view Use the printer control panelOverview of buttons and lights Right arrow button Navigates through settings in the menus Control panel display iconsCancel button Stops a job, exits a menu, or exits settings Wireless light The light is on when the 802.11 wireless feature is on Select the mode Change printer settingsTo change settings for a mode To select a different mode Find the printer model number HP Digital SolutionsChange the printer settings Select print media two-sided use. They are the perfect choice for producing professional Recommended papers for printing and copyingquality marketing materials such as brochures and mailers, as well as Recommended papers for photo printing Tips for selecting and using media Load an original on the scanner glass To load an original on the scanner glass Load an original in the automatic document feeder ADFTo load an original in the ADF Load standard-size media Load mediaTo load standard-size media Load envelopes To load envelopes Load cards and photo paper To load cards and photo paper Load custom-size media To load custom-size media To clean the scanner glass Clean the scanner glassClean the exterior Maintain the printer Clean the automatic document feeder Update the printerTo clean the rollers or separator pad Turn off the printer 2 Print Print documents Print documents Windows Print brochuresPrint documents Mac OS Print brochures Mac OS Print on envelopesPrint brochures Windows Quality Normal or Best Print on envelopes Windows Print on envelopes Mac OS Print photos Print photos on photo paper Windows Print photos on photo paper Mac OS Print on special and custom-size paperQuality Best or Maximum dpi Print on special or custom-size paper Mac OS Set up custom sizes Mac OS3. Select Manage Custom Sizes in the Paper Size pop-up menu Print borderless documents Windows Print borderless documentsPrint borderless documents Mac OS Print borderless documents Scan to a computer 3 ScanScan an original To scan an original to a computer from the printer control panel To scan using Webscan Scan using Webscan4. Touch Start Scan To scan an original from HP scanning software Windows Scanning documents as editable textTo scan documents as editable text Mac OS Make sure the document is loaded correctly Make sure the scanner glass or ADF window is cleanGuidelines for scanning documents as editable text Make sure the text on the document is clear Choose the correct profile Save your file in the correct format Copy documents Change copy settings4 Copy To copy documents To save the current settings as defaults for future jobs To change copy settings for a single job3. Touch Start Black or Start Color Send a fax 5 FaxSend a standard fax To send a standard fax from the printer control panel Send a standard fax from the computer4. Touch Start Black or Start Color To send a fax manually from an extension phone Send a fax manually from a phoneSend a fax Send a fax using monitor dialing To send a fax using monitor dialing from the printer control panel To send a fax from memory Send a fax from memorySchedule a fax to send later 3. Touch Scan and Fax 2. Touch Cancel Scheduled Fax Send a fax in Error Correction ModeTo cancel a scheduled fax To send a fax to multiple recipients using group speed dial Receive a fax manually Receive a faxTo receive a fax manually 3. Touch Backup Fax Reception 4. Touch On, On Error Only, or Off Set up backup faxTo set backup fax from the printer control panel Reprint received faxes from memory Forward faxes to another number To set up poll to receive a fax from the printer control panelPoll to receive a fax To reprint faxes in memory from the printer control panel Block unwanted fax numbers Set the paper size for received faxesSet automatic reduction for incoming faxes To set automatic reduction from the printer control panel 3. Touch Junk Fax Blocker Add numbers to the junk fax listTo add a number to the junk fax list 5. Touch Add Numbers 4. Touch Print Reports, and then touch Junk Fax List Print a Junk Fax ReportTo print a Junk Fax Report Fax to PC and Fax to Mac requirements Modify Fax to PC and Fax to Mac settings To set up Fax to PC WindowsTo set up Fax to Mac Mac OS To modify settings from the printer’s control panel To modify settings from the HP software Mac OS Set up speed-dial entriesSet up and change speed-dial entries To set up speed-dial entries 2. Touch Fax Setup, and then touch Speed Dial Setup Set up and change group speed-dial entriesTo set up group speed-dial entries Delete speed-dial entries 3. Touch Fax Setup, and then touch Speed Dial Setup Change fax settingsConfigure the fax header Print a list of speed-dial entries To set the answer mode Set the number of rings before answeringChange the answer ring pattern for distinctive ring To set the number of rings before answering Set the redial options 3. Touch Fax Setup, and then select Advanced Fax SetupSet the dial type To change the answer ring pattern for distinctive ring To set the fax sound volume Set the fax sound volume2. Touch Fax Setup, and then touch Advanced Fax Setup 3. Touch Fax Sound Volume Fax and digital phone services Fax over Internet Protocol Use reports To enable fax confirmationPrint fax confirmation reports 3. Touch Fax Error Report Print fax error reportsTo set the printer to print fax error reports automatically Print and view the fax log View the Call History Print the details of the last fax transactionPrint a Caller ID Report To clear the fax log HP ePrint 6 Web ServicesWhat are Web Services? Printer Apps Set up Web Services using the HP printer software Set up Web ServicesSet up Web Services using the printer’s control panel Print using HP ePrint Use Web ServicesSet up Web Services using the embedded web server a. Touch Enter Proxy Use Printer Apps Find the printer’s email addressTurn off HP ePrint Manage Printer Apps Remove Web Services 2. Touch Remove Web Services Information on ink cartridges and the printhead 7 Work with ink cartridgesRelated topics Check the estimated ink levels Printing with black or color ink only Replace the ink cartridges To replace the ink cartridges Store printing supplies Usage information collection To turn off usage information collection 2. Select Preferences, and then touch Cartridge Chip Information If you have a problem, follow these steps 8 Solve a problemHP support HP support by phone Obtain electronic supportBefore you call Phone support period Telephone support numbers HP support Solve printer problems General troubleshooting tips and resourcesAfter the phone support period Check the HP software installation Check the power and power connectionsCheck the printer setup The printer shuts down unexpectedly Solution 2 Check the ink levels Check any personal firewall software installed on the computerSolution 1 Use a lower print quality setting The printer prints slowly Check the media settings Solution 3 Contact HP supportClean the printhead Check the Print Quality Diagnostic page Check the color print settings Placement of the text or graphics is wrongCheck the margin settings Check the page-orientation setting Solution 1 Make sure you are using original HP ink cartridges Print quality troubleshootingPrint quality troubleshooting Solution 3 Check the paper loaded in the input tray Solution 4 Check the paper type Solution 6 Print and evaluate a print quality report Solution Solution 5 Check the print settingsTo print a print quality report Solution 7 Contact HP support To clean the printhead from the control panel Printhead maintenanceTo clean the printhead from Toolbox Windows To clean the printhead from the embedded web server EWS To clean the printhead from HP Utility Mac OS3. In the Information And Support section, click Clean Printheads Align the printhead Media is not supported for the printer or tray Solve paper-feed problemsTo align the printhead from the embedded web server EWS Media is not picked up from a tray No copy came out Solve copy problemsCheck the power Pages are skewing Documents are missing or faded Check the settingsCopies are blank Size is reduced Take steps to improve the copy quality Copy quality is poorCopy defects are apparent Check the printer Paper mismatch Solve scan problemsThe printer prints half a page, then ejects the paper Scanner did nothing Part of the document did not scan or text is missing Scan takes too longText cannot be edited Check the originals Error messages appearScanned image quality is poor Reload document and then restart job Text or images on the back of a two-sided original appear in the scan The image quality is better when printedGraphics look different from the original Scan at a higher resolution The scanned image is skewed crooked Blank pages Solve fax problemsScan defects are apparent Size is reduced The Fax Hardware Test failed Solution The fax test failed The Fax Connected to Active Telephone Wall Jack test failed Solution The Phone Cord Connected to Correct Port on Fax test failed The Using Correct Type of Phone Cord with Fax test failed Solution Figure 8-1 Back view of the printer Solve fax problems The Dial Tone Detection test failed Solution 104 Solve a problem The Fax Line Condition test failed Solution The display always shows Phone Off Hook The printer is having problems sending and receiving faxes Solution electronics store that carries phone accessories. You also need another phone cord, which can be a standard phone cord that you might already have in your home or office The printer is having problems sending a manual fax Solution The printer cannot receive faxes, but can send faxes Solution If you have a special ring pattern for your fax phone number using Fax tones are recorded on my answering machine Solution The printer cannot send faxes, but can receive faxes SolutionThe phone cord that came with my printer is not long enough Color faxes do not print Solve problems using Web Services and HP websitesTo extend your phone cord The computer cannot receive faxes Fax to PC and Fax to Mac Solve problems using Web Services Solve problems using HP websites Step 1 - Make sure the wireless 802.11 light is turned on Solve wireless problemsBasic wireless troubleshooting Step 2 - Restart components of the wireless network Step 1 Make sure your computer is connected to your network Advanced wireless troubleshootingTo check a wireless connection Solve wireless problems A Make sure the printer is on the network Step 2 Make sure that the printer is connected to your networka network This web site is only available in English Step 4 Make sure the printer is online and ready B Check to see if you can access the EWSTo access the EWS Or Click Start, click Control Panel, and then double-click Printers or Printing Preferences After resolving the problems Configure your firewall software to work with the printerConfigure your firewall software to work with the printer Embedded web server cannot be opened Solve printer management problemsCheck your network setup Check the computer Check your web browser Troubleshoot installation issuesCheck the printer IP address Verify installation preliminaries Hardware installation suggestionsHP software installation suggestions Check the hardware connections To reset the printers network settings Solve network problemsGeneral network troubleshooting Understand the Printer Status Report Understand the network configuration page To print the Printer Status Report Understand the network configuration page Clear paper jams Clear jamsTo clear a jam inside the printer 3. Check the front of the printer Avoid paper jams To clear a paper jam in the automatic document feeder Use paper types that are recommended for the printer. For more information, see Media specifications Warranty information A Technical information Hewlett-Packard limited warranty statement Warranty information Ink cartridge warranty information Product features and capacities Printer specificationsPhysical specifications Printer weight including printing supplies 8.3 kg 18.2 lb System requirements Processor and memory specificationsNetwork protocol specifications Printer processor Understand specifications for supported media Embedded web server specificationsMedia specifications Compatible network protocols Envelopes Cards Photo media Other media Weight Set minimum marginsUnderstand supported media types and weights Tray Fax specifications Print specificationsCopy specifications Black print resolution HP website specifications Scan specificationsWeb Services specifications Environmental specifications Power supply Electrical specificationsAcoustic emission specifications Power requirements Regulatory information Regulatory Model Number VCCI Class B compliance statement for users in Japan FCC statement Notice to users in KoreaRegulatory information Gloss of housing of peripheral devices for Germany Notice to users in Japan about the power cordNoise emission statement for Germany LED indicator statement 144 Technical information Notice to users of the U.S. telephone network FCC requirements Notice to users of the German telephone network Australia wired fax statement European Union Regulatory NoticeNotice to users of the Canadian telephone network 146 Technical information Products with external AC Adapters Products with wireless functionalityRegulatory information for wireless products European telephone network declaration Modem/Fax Notice to users in Taiwan Notice to users in Brazil Notice to users in Canada148 Technical information Paper use Material safety data sheetsEnvironmental product stewardship program Plastics Disposal of waste equipment by users Power consumptionBattery disposal in Taiwan Chemical Substances Disposal of Waste Electronic Equipment in Brazil Battery Notice for BrazilAttention California users Toxic and hazardous substance table EU battery directive RoHS notices China only152 Technical information RoHS notices Ukraine only Restriction of hazardous substance India Third-party licenses LICENSE.hmac-sha2-bsd--noscrypto HMAC-SHA-224/256/384/512 implementation Last update 06/15/2005Issue date 06/15/2005 Copyright C 2005 Olivier Gay olivier.gay@a3.epfl.ch 1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer Appendix A SUN MICROSYSTEMS, INC., and contributed to the OpenSSL project FIPS 180-2 SHA-224/256/384/512 implementation Last update 02/02/2007Issue date 04/30/2005 LICENSE.sha2-bsd--noscryptoPage Third-party licenses Supplies B HP supplies and accessoriesOrder printing supplies online Ink cartridges HP media Set up faxing parallel phone systems C Additional fax setupTable C-1 Countries/regions with a parallel-type phone system Select the correct fax setup for your home or office service Other equipment or services sharing your fax linesetup Recommended fax Case J Shared Case A Separate fax line no voice calls receivedBack view of the printer voice/fax line with Case B Set up the printer with DSL To set up the printer with a separate fax line Case C Set up the printer with a PBX phone system or an ISDN line To set up the printer with DSL Case D Fax with a distinctive ring service on the same line To set up the printer with a distinctive ring service Case E Shared voice/fax line To set up the printer with a shared voice/fax line Case F Shared voice/fax line with voice mail Case G Fax line shared with computer modem no voice calls received Set up the printer with a computer dial-up modemTo set up the printer with voice mail Set up the printer with a computer DSL/ADSL modem To set up the printer with a computer dial-up modem Case H Shared voice/fax line with computer modem To set up the printer with a computer DSL/ADSL modem Shared voice/fax with computer dial-up modem Example of a parallel splitter Set up faxing parallel phone systems Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Page Example of a parallel splitter 5. Optional If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the OUT port Page To set up the printer with a computer DSL/ADSL modem Example of a parallel splitter Serial-type fax setup Test fax setup To test fax setup via the printer control panel Set up the printer for wireless communication D Network setupBefore you begin Set up the printer using the Wireless Setup Wizard Set up the printer on your wireless networkSet up the printer using the HP printer software Recommended Set up the printer using WiFi Protected Setup WPS Set up the printer using the embedded web server EWS To connect the printer using the Push Button MethodTo connect the printer using the PIN Method Change the connection type Overview of security settings Test the wireless connectionGuidelines for ensuring wireless network security Add hardware addresses to a wireless router MAC filtering Other wireless security guidelines Change basic network settingsGuidelines for reducing interference on a wireless network Turn the wireless radio on and off Change advanced network settingsView and print network settings View IP settings IP Address Subnet Mask Default Gateway DNS Address Uninstall and reinstall the HP softwareReset network settings 2. Touch Restore Network Defaults, and then touch Yes HP Utility Mac OS E Printer management toolsToolbox Windows Embedded web server To open the embedded web server Solve a problem F How do I?Get started Print Scan Copy Fax Web Services Work with ink cartridges How do I? Fax memory full G Errors WindowsCartridge Problem Unable to communicate with printer The cartridge cradle cannot move Replace the ink cartridgePaper Mismatch Paper Jam Printer Paused The printer is out of paperPrinter Offline Document failed to print Printer supply upgrade successful Previously used ink cartridge installedPrinter supply upgrade Printer supply upgrade problem Do not use SETUP cartridges Using Original HP Cartridges has its RewardsUse SETUP cartridges Counterfeit Cartridge Advisory Incompatible ink cartridges Problem with printer preparationUse color ink only? Ink sensor warning Problem with ink system Automatic document feeder cover open Index Page Page Page Page Page