Solve paper-feed problems | HP 6600 - H7 manual

To align the printhead from the embedded web server (EWS)

To align the printhead from the embedded web server (EWS)

1.Load Letter, A4, or Legal unused plain white paper into the main input tray. For more information, see Load standard-size media.

2.Open the EWS. For more information, see To open the embedded web server.

3.Click the Tools tab, and then click Print Quality Toolbox in the Utilities section.

4.Click Align Printhead and follow the onscreen instructions.

Solve paper-feed problems

TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems.

Media is not supported for the printer or tray

Use only media that is supported for the printer and the tray being used. For more information, see Media specifications.

Media is not picked up from a tray

•Make sure media is loaded in the tray. For more information, see Load media. Fan the media before loading.

•Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack.

•Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl.

Media is not coming out correctly

•Make sure the output tray extender is fully extended; otherwise, printed pages may fall off the printer.

•Remove excess media from the output tray. There is a limit to the number of sheets the tray can hold.

Solve paper-feed problems

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HP 6600 - H7 manual Solve paper-feed problems, To align the printhead from the embedded web server EWS

Contents

User Guide HP Oﬃcejet User Guide HP Officejet 6600 e-All-in- One series Hewlett-Packard Company notices Safety informationAccessibility Copyright informationPage Print ContentsGet started Copy Scan Work with ink cartridges Web Services Solve a problem Technical information HP supplies and accessories Network setup Additional fax setup Embedded web server E Printer management toolsToolbox Windows HP Utility Mac OS Mobility Accessibility1 Get started Visual Conserve Printing Supplies Manage Power Printing supplies area Understand the printer partsFront view Overview of buttons and lights Use the printer control panelBack view Wireless light The light is on when the 802.11 wireless feature is on Control panel display iconsCancel button Stops a job, exits a menu, or exits settings Right arrow button Navigates through settings in the menus To select a different mode Change printer settingsTo change settings for a mode Select the mode Select print media HP Digital SolutionsChange the printer settings Find the printer model number quality marketing materials such as brochures and mailers, as well as Recommended papers for printing and copyingtwo-sided use. They are the perfect choice for producing professional Recommended papers for photo printing Load an original on the scanner glass Tips for selecting and using media To load an original in the ADF Load an original in the automatic document feeder ADFTo load an original on the scanner glass To load standard-size media Load mediaLoad standard-size media To load envelopes Load envelopes To load cards and photo paper Load cards and photo paper To load custom-size media Load custom-size media Maintain the printer Clean the scanner glassClean the exterior To clean the scanner glass To clean the rollers or separator pad Update the printerClean the automatic document feeder Turn off the printer Print documents 2 Print Print documents Mac OS Print brochuresPrint documents Windows Quality Normal or Best Print on envelopesPrint brochures Windows Print brochures Mac OS Print on envelopes Mac OS Print on envelopes Windows Print photos on photo paper Windows Print photos Quality Best or Maximum dpi Print on special and custom-size paperPrint photos on photo paper Mac OS 3. Select Manage Custom Sizes in the Paper Size pop-up menu Set up custom sizes Mac OSPrint on special or custom-size paper Mac OS Print borderless documents Mac OS Print borderless documentsPrint borderless documents Windows Print borderless documents To scan an original to a computer from the printer control panel 3 ScanScan an original Scan to a computer 4. Touch Start Scan To scan an original from HP scanning software Scan using WebscanTo scan using Webscan Mac OS Scanning documents as editable textTo scan documents as editable text Windows Make sure the text on the document is clear Make sure the scanner glass or ADF window is cleanGuidelines for scanning documents as editable text Make sure the document is loaded correctly Save your file in the correct format Choose the correct profile To copy documents Change copy settings4 Copy Copy documents 3. Touch Start Black or Start Color To change copy settings for a single jobTo save the current settings as defaults for future jobs Send a standard fax 5 FaxSend a fax 4. Touch Start Black or Start Color Send a standard fax from the computerTo send a standard fax from the printer control panel Send a fax Send a fax manually from a phoneTo send a fax manually from an extension phone To send a fax using monitor dialing from the printer control panel Send a fax using monitor dialing 3. Touch Scan and Fax Send a fax from memorySchedule a fax to send later To send a fax from memory To send a fax to multiple recipients using group speed dial Send a fax in Error Correction ModeTo cancel a scheduled fax 2. Touch Cancel Scheduled Fax To receive a fax manually Receive a faxReceive a fax manually Reprint received faxes from memory Set up backup faxTo set backup fax from the printer control panel 3. Touch Backup Fax Reception 4. Touch On, On Error Only, or Off To reprint faxes in memory from the printer control panel To set up poll to receive a fax from the printer control panelPoll to receive a fax Forward faxes to another number To set automatic reduction from the printer control panel Set the paper size for received faxesSet automatic reduction for incoming faxes Block unwanted fax numbers 5. Touch Add Numbers Add numbers to the junk fax listTo add a number to the junk fax list 3. Touch Junk Fax Blocker Fax to PC and Fax to Mac requirements Print a Junk Fax ReportTo print a Junk Fax Report 4. Touch Print Reports, and then touch Junk Fax List To modify settings from the printer’s control panel To set up Fax to PC WindowsTo set up Fax to Mac Mac OS Modify Fax to PC and Fax to Mac settings To set up speed-dial entries Set up speed-dial entriesSet up and change speed-dial entries To modify settings from the HP software Mac OS Delete speed-dial entries Set up and change group speed-dial entriesTo set up group speed-dial entries 2. Touch Fax Setup, and then touch Speed Dial Setup Print a list of speed-dial entries Change fax settingsConfigure the fax header 3. Touch Fax Setup, and then touch Speed Dial Setup To set the number of rings before answering Set the number of rings before answeringChange the answer ring pattern for distinctive ring To set the answer mode To change the answer ring pattern for distinctive ring 3. Touch Fax Setup, and then select Advanced Fax SetupSet the dial type Set the redial options 3. Touch Fax Sound Volume Set the fax sound volume2. Touch Fax Setup, and then touch Advanced Fax Setup To set the fax sound volume Fax over Internet Protocol Fax and digital phone services Print fax confirmation reports To enable fax confirmationUse reports Print and view the fax log Print fax error reportsTo set the printer to print fax error reports automatically 3. Touch Fax Error Report To clear the fax log Print the details of the last fax transactionPrint a Caller ID Report View the Call History Printer Apps 6 Web ServicesWhat are Web Services? HP ePrint Set up Web Services using the printer’s control panel Set up Web ServicesSet up Web Services using the HP printer software a. Touch Enter Proxy Use Web ServicesSet up Web Services using the embedded web server Print using HP ePrint Manage Printer Apps Find the printer’s email addressTurn off HP ePrint Use Printer Apps 2. Touch Remove Web Services Remove Web Services Related topics 7 Work with ink cartridgesInformation on ink cartridges and the printhead Printing with black or color ink only Check the estimated ink levels To replace the ink cartridges Replace the ink cartridges Usage information collection Store printing supplies 2. Select Preferences, and then touch Cartridge Chip Information To turn off usage information collection HP support 8 Solve a problemIf you have a problem, follow these steps Before you call Obtain electronic supportHP support by phone Telephone support numbers Phone support period HP support After the phone support period General troubleshooting tips and resourcesSolve printer problems The printer shuts down unexpectedly Check the power and power connectionsCheck the printer setup Check the HP software installation The printer prints slowly Check any personal firewall software installed on the computerSolution 1 Use a lower print quality setting Solution 2 Check the ink levels Check the Print Quality Diagnostic page Solution 3 Contact HP supportClean the printhead Check the media settings Check the page-orientation setting Placement of the text or graphics is wrongCheck the margin settings Check the color print settings Print quality troubleshooting Print quality troubleshootingSolution 1 Make sure you are using original HP ink cartridges Solution 4 Check the paper type Solution 3 Check the paper loaded in the input tray To print a print quality report Solution 5 Check the print settingsSolution 6 Print and evaluate a print quality report Solution Solution 7 Contact HP support To clean the printhead from Toolbox Windows Printhead maintenanceTo clean the printhead from the control panel Align the printhead To clean the printhead from HP Utility Mac OS3. In the Information And Support section, click Clean Printheads To clean the printhead from the embedded web server EWS Media is not picked up from a tray Solve paper-feed problemsTo align the printhead from the embedded web server EWS Media is not supported for the printer or tray Pages are skewing Solve copy problemsCheck the power No copy came out Size is reduced Check the settingsCopies are blank Documents are missing or faded Check the printer Copy quality is poorCopy defects are apparent Take steps to improve the copy quality Scanner did nothing Solve scan problemsThe printer prints half a page, then ejects the paper Paper mismatch Text cannot be edited Scan takes too longPart of the document did not scan or text is missing Reload document and then restart job Error messages appearScanned image quality is poor Check the originals The scanned image is skewed crooked The image quality is better when printedGraphics look different from the original Scan at a higher resolution Text or images on the back of a two-sided original appear in the scan Size is reduced Solve fax problemsScan defects are apparent Blank pages The fax test failed The Fax Hardware Test failed Solution The Phone Cord Connected to Correct Port on Fax test failed The Fax Connected to Active Telephone Wall Jack test failed Solution Figure 8-1 Back view of the printer The Using Correct Type of Phone Cord with Fax test failed Solution 1 Telephone wall jack 104 Solve a problem The Dial Tone Detection test failed Solution The display always shows Phone Off Hook The Fax Line Condition test failed Solution Solution The printer is having problems sending and receiving faxes electronics store that carries phone accessories. You also need another phone cord, which can be a standard phone cord that you might already have in your home or office The printer is having problems sending a manual fax Solution The printer cannot receive faxes, but can send faxes Solution If you have a special ring pattern for your fax phone number using The phone cord that came with my printer is not long enough The printer cannot send faxes, but can receive faxes SolutionFax tones are recorded on my answering machine Solution The computer cannot receive faxes Fax to PC and Fax to Mac Solve problems using Web Services and HP websitesTo extend your phone cord Color faxes do not print Solve problems using HP websites Solve problems using Web Services Step 2 - Restart components of the wireless network Solve wireless problemsBasic wireless troubleshooting Step 1 - Make sure the wireless 802.11 light is turned on Solve wireless problems Advanced wireless troubleshootingTo check a wireless connection Step 1 Make sure your computer is connected to your network a network This web site is only available in English Step 2 Make sure that the printer is connected to your networkA Make sure the printer is on the network Or Click Start, click Control Panel, and then double-click Printers B Check to see if you can access the EWSTo access the EWS Step 4 Make sure the printer is online and ready or Printing Preferences Configure your firewall software to work with the printer Configure your firewall software to work with the printerAfter resolving the problems Check the computer Solve printer management problemsCheck your network setup Embedded web server cannot be opened Check the printer IP address Troubleshoot installation issuesCheck your web browser Check the hardware connections Hardware installation suggestionsHP software installation suggestions Verify installation preliminaries Understand the Printer Status Report Solve network problemsGeneral network troubleshooting To reset the printers network settings To print the Printer Status Report Understand the network configuration page Understand the network configuration page To clear a jam inside the printer Clear jamsClear paper jams 3. Check the front of the printer To clear a paper jam in the automatic document feeder Avoid paper jams Use paper types that are recommended for the printer. For more information, see Media specifications A Technical information Warranty information Warranty information Hewlett-Packard limited warranty statement Ink cartridge warranty information Printer weight including printing supplies 8.3 kg 18.2 lb Printer specificationsPhysical specifications Product features and capacities Printer processor Processor and memory specificationsNetwork protocol specifications System requirements Compatible network protocols Embedded web server specificationsMedia specifications Understand specifications for supported media Cards Envelopes Other media Photo media Tray Set minimum marginsUnderstand supported media types and weights Weight Black print resolution Print specificationsCopy specifications Fax specifications Environmental specifications Scan specificationsWeb Services specifications HP website specifications Power requirements Electrical specificationsAcoustic emission specifications Power supply Regulatory Model Number Regulatory information Regulatory information FCC statement Notice to users in KoreaVCCI Class B compliance statement for users in Japan 144 Technical information Notice to users in Japan about the power cordNoise emission statement for Germany LED indicator statement Gloss of housing of peripheral devices for Germany Notice to users of the U.S. telephone network FCC requirements 146 Technical information Australia wired fax statement European Union Regulatory NoticeNotice to users of the Canadian telephone network Notice to users of the German telephone network European telephone network declaration Modem/Fax Products with wireless functionalityRegulatory information for wireless products Products with external AC Adapters 148 Technical information Notice to users in Brazil Notice to users in CanadaNotice to users in Taiwan Plastics Material safety data sheetsEnvironmental product stewardship program Paper use Chemical Substances Power consumptionBattery disposal in Taiwan Disposal of waste equipment by users Attention California users Battery Notice for BrazilDisposal of Waste Electronic Equipment in Brazil 152 Technical information EU battery directive RoHS notices China onlyToxic and hazardous substance table RoHS notices Ukraine only Restriction of hazardous substance India Third-party licenses Copyright C 2005 Olivier Gay olivier.gay@a3.epfl.ch HMAC-SHA-224/256/384/512 implementation Last update 06/15/2005Issue date 06/15/2005 LICENSE.hmac-sha2-bsd--noscrypto 1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer Appendix A LICENSE.sha2-bsd--noscrypto FIPS 180-2 SHA-224/256/384/512 implementation Last update 02/02/2007Issue date 04/30/2005 SUN MICROSYSTEMS, INC., and contributed to the OpenSSL projectPage Third-party licenses Ink cartridges B HP supplies and accessoriesOrder printing supplies online Supplies HP media Table C-1 Countries/regions with a parallel-type phone system C Additional fax setupSet up faxing parallel phone systems Select the correct fax setup for your home or office Recommended fax Other equipment or services sharing your fax linesetup service voice/fax line with Case A Separate fax line no voice calls receivedBack view of the printer Case J Shared To set up the printer with a separate fax line Case B Set up the printer with DSL To set up the printer with DSL Case C Set up the printer with a PBX phone system or an ISDN line To set up the printer with a distinctive ring service Case D Fax with a distinctive ring service on the same line To set up the printer with a shared voice/fax line Case E Shared voice/fax line Case F Shared voice/fax line with voice mail To set up the printer with voice mail Set up the printer with a computer dial-up modemCase G Fax line shared with computer modem no voice calls received To set up the printer with a computer dial-up modem Set up the printer with a computer DSL/ADSL modem To set up the printer with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modem Example of a parallel splitter Shared voice/fax with computer dial-up modem 7. Run a fax test Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Page Back view of the printer 5. Optional If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the OUT port Page To set up the printer with a computer DSL/ADSL modem Back view of the printer Serial-type fax setup To test fax setup via the printer control panel Test fax setup Before you begin D Network setupSet up the printer for wireless communication Set up the printer using WiFi Protected Setup WPS Set up the printer on your wireless networkSet up the printer using the HP printer software Recommended Set up the printer using the Wireless Setup Wizard Change the connection type To connect the printer using the Push Button MethodTo connect the printer using the PIN Method Set up the printer using the embedded web server EWS Add hardware addresses to a wireless router MAC filtering Test the wireless connectionGuidelines for ensuring wireless network security Overview of security settings Guidelines for reducing interference on a wireless network Change basic network settingsOther wireless security guidelines View IP settings Change advanced network settingsView and print network settings Turn the wireless radio on and off 2. Touch Restore Network Defaults, and then touch Yes Uninstall and reinstall the HP softwareReset network settings IP Address Subnet Mask Default Gateway DNS Address Embedded web server E Printer management toolsToolbox Windows HP Utility Mac OS To open the embedded web server How do I? F How do I?Get started Print Scan Copy Fax Web Services Work with ink cartridges Solve a problem Unable to communicate with printer G Errors WindowsCartridge Problem Fax memory full Paper Jam Replace the ink cartridgePaper Mismatch The cartridge cradle cannot move Document failed to print The printer is out of paperPrinter Offline Printer Paused Printer supply upgrade problem Previously used ink cartridge installedPrinter supply upgrade Printer supply upgrade successful Counterfeit Cartridge Advisory Using Original HP Cartridges has its RewardsUse SETUP cartridges Do not use SETUP cartridges Ink sensor warning Problem with printer preparationUse color ink only? Incompatible ink cartridges Automatic document feeder cover open Problem with ink system Index Page Page Page Page Page