Solve wireless problems

Chapter 8

Solve wireless problems

This section provides information about solving problems you might encounter when connecting the printer to your wireless network.

Follow these suggestions in order, starting with those listed in the “Basic wireless troubleshooting” section. If you still encounter problems, follow the suggestions provided in the “Advanced wireless troubleshooting” section.

Basic wireless troubleshooting

Advanced wireless troubleshooting

TIP: For more information about troubleshooting wireless problems, go to www.hp.com/go/wirelessprinting.

TIP: If you are using a computer running Windows, HP provides a tool called HP Home Network Diagnostic Utility that can help retrieve this information for some systems. To use this tool, visit the HP Wireless Printing Center (www.hp.com/go/ wirelessprinting), and then click Network Diagnostic Utility in the Quick Links section. (At this time, this tool might not be available in all languages.)

Basic wireless troubleshooting NOTE: After you resolve the problem, follow the instructions in After resolving the problems.

Basic wireless troubleshooting

Perform the following steps in the order presented.

Step 1 - Make sure the wireless (802.11) light is turned on

If the blue light is not on, the wireless capabilities might not have been turned on. If you see a Wireless: Off option in the list, touch this option, and then touch On.

Step 2 - Restart components of the wireless network

Turn off the router and the printer, and then turn them back on in this order: router first and then the printer. If you still are unable to connect, turn off the router, printer, and your computer. Sometimes, turning off the power and then turning it back on recovers from a network communication issue.

Step 3 - Run the Wireless Network Test

For wireless networking issues, run the Wireless Network Test.

To print a Wireless Test Report, touch Step 1 - Make sure the wireless (802.11) light is turned on (right arrow), touch Setup, touch Network, and then select Print Wireless Network Test. If a problem is detected, the printed test report includes recommendations that might help solve the problem.

TIP: If the Wireless Network Test indicates the signal is weak, try moving the printer closer to the wireless router.

114 Solve a problem

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HP 6600 - H7 Solve wireless problems, Basic wireless troubleshooting, Make sure the wireless 802.11 light is turned on