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HP 800 G1 manual

Models: 800 G1

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HP 800 G1 manual

Contents

Maintenance & Service Guide Maintenance & Service Guide Product noticeAbout This Book IiiIv About This Book Table of contents Removal and Replacement Procedures All-in One AIO Chassis Computer Setup F10 Utility 105 Troubleshooting without diagnostics 125 Appendix B Specifications 197 Index 198 Page Product features OverviewPage Front components ComponentSide components Rear components Adjusting the height-adjustable/recline stand optional Positioning the computerPage Adjusting the tilt/swivel stand optional Activating and customizing the software in Windows Activating the Windows operating systemInstalling or upgrading device drivers Downloading Windows 7 updatesCustomizing the monitor display Downloading Windows 8 updates Click Settings Change PC SettingsSystem parts Illustrated parts catalogSystem parts Misc parts Mass storage devices Keyboards and miceDescription Spare part number Boards Cables Power button boardSpare part number Sensor board assembly System board C2Sequential part number listing Spare part Description NumberSequential part number listing Illustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Illustrated parts catalog Electrostatic discharge information Preventing electrostatic damage to equipment Generating staticRelative Humidity Event 55% 40% 10% Recommended materials and equipment Personal grounding methods and equipmentGrounding the work area Static Shielding Protection LevelsOperating guidelines Cleaning the keyboard General cleaning safety precautionsCleaning the Computer Case Routine careCleaning the mouse Service considerationsCleaning the monitor Power supply fanScrews Cables and connectorsTools and software Requirements Hard DrivesSerial ATA Hard Drive Characteristics Lithium coin cell batterySata hard drives Cable management Sata hard drive cablesSmart ATA drives Sata data cableRemoval and Replacement Procedures All-in One AIO Chassis Preparing to disassemble the computerRemoving the rear I/O cover Description Spare part number Rear I/O cover 733504-001Stand Height-adjustable/recline stand optionalTo remove the stand Page Tilt/swivel stand optional Installing an access panel security screw Access panel Page Description Spare part number Optical drives DrivesReplacing a hard disc drive Hard drivesRemove the access panel see Access panel on Drives Removing a 2.5-inch hard disc drivePage Installing a 2.5-inch hard disc drive Page Replacing the optical disc drive Page Page MSATA Solid-State Drive Memory Location System Board Label Channel Page Battery Page Wlan module Page Card reader board Description Spare part number Card reader board 732504-001Page Optical drive latch Description Spare part number Optical drive latch 733509-001Page Graphics heat sink Heat sink Graphics board and processorTo remove the heat sink Processor heat sink Page Processor Graphics board Page Top rear trim Description Spare part number Top rear trim 733506-001Webcam module Page Remove the top rear trim see Top rear trim on Antenna AntennaDescription Spare part number Antenna kit 733499-001 Page Lower rear panel Description Spare part number Lower rear panel 733503-001Page Fan assembly Description Spare part number Fan assembly 733489-001Page Speakers Description Spare part number Speakers 733514-001Page Converter board Description Spare part number Converter board 732493-001Page NFC sensor board Description Spare part number NFC sensor board 732503-001Page Vesa mounting plate Page Power supply Description Spare part number Power supply, 200W 733490-001Page System board Description Spare part number System boardTo remove the system board Page Updating the display panel manufacturer setting in Bios Updating Smbios Information Setup Field Name Comment LabelSide panels Page Power button board Page Page Front bezel and display panel Removal and Replacement Procedures All-in One AIO Chassis Page Page Page To install a display panel, reverse the removal procedures Updating Bios with new display panel informationHard drive and optical drive cables and connectors Page Computer Setup F10 Utility Computer Setup F10 UtilitiesComputer Setup-File Using Computer Setup F10 UtilitiesComputer Setup F10 Utility Default Setup Save Current Settings as Default Replicated Setup Save to Removable MediaRestore from Removable Media Restore Factory Settings as DefaultComputer Setup-Storage Sata Emulation Removable Media BootStorage Options ESATA Port Max eSATA SpeedShortcut to Temporarily Override Boot Order Boot OrderDPS Self-Test Computer Setup-Security USB Security Network BootDevice Security Slot SecuritySecurity System Security Virtualization Technology Directed I/OSecure Boot DriveLock SecurityOption Description OS Power Computer Setup-PowerManagement Hardware Power ThermalComputer Setup-Advanced Option Heading Power-On OptionsOnboard Devices Bios Power-OnBus Options VGA Configuration Device OptionsOption ROM Launch Connected BiosOperations PolicyRecovering the Configuration Settings Update Bios via NetworkWhy run HP PC Hardware Diagnostics Uefi How to access and run HP PC Hardware Diagnostics UefiDownloading HP PC Hardware Diagnostics to a USB device Troubleshooting without diagnostics Safety and comfort Before you call for technical supportHelpful hints Refer to Helpful hints on page 126 in this guidePage Computer date and time display is incorrect Cause Solution Solving general problems128 Troubleshooting without diagnostics Select Control PanelPoor performance Cause Solution There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Solution Advanced Device OptionsRun 130 Troubleshooting without diagnosticsGo to Start All Programs Accessories All apps iconOpen the access panel, press the power button, and see 132 Troubleshooting without diagnostics Solving power problemsPower supply shuts down intermittently Cause Solution Tools tab. Under Error-checking click Check Now Solving hard drive problemsHard drive error occurs Cause Solution Error checking click Check134 Troubleshooting without diagnostics Device Configuration Computer will not boot from hard drive Cause SolutionStorage Boot Order Computer seems to be locked up Cause Solution136 Troubleshooting without diagnostics Solving media card reader problemsCan not write to the media card Cause Solution Solving display problems Blank screen no video Cause SolutionSelect Adjust screen resolution 138 Troubleshooting without diagnosticsList, then under Appearance and Personalization Dim characters Cause Solution Image is not centered Cause Solution 140 Troubleshooting without diagnosticsSelect ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Solution 142 Troubleshooting without diagnostics Certain typed symbols do not appear correct Cause SolutionSound cuts in and out Cause Solution Solving audio problemsDevice Security System Audio Line-in jack is not functioning properly Cause Solution 144 Troubleshooting without diagnosticsControl Panel, and then select Device Manager Solving printer problems Control Panel , and then select Device ManagerPrinter will not turn on Cause Solution Solving keyboard and mouse problems146 Troubleshooting without diagnostics Printer prints garbled information Cause SolutionSolving keyboard and mouse problems 147 Enter148 Troubleshooting without diagnostics Solving hardware installation problems 149 Solving hardware installation problemsSecurity USB Security 150 Troubleshooting without diagnostics Computer will not start Cause SolutionSolving network problems Wake-on-LAN feature is not functioning Cause Solution152 Troubleshooting without diagnostics Network status link light never flashes Cause Solution Manager154 Troubleshooting without diagnostics Diagnostics reports a failure Cause SolutionSolving memory problems New network card will not boot Cause SolutionMemory count during Post is wrong Cause Solution 156 Troubleshooting without diagnosticsOut of memory error Cause Solution Insufficient memory error during operation Cause SolutionPoor performance is experienced Cause Solution Solving processor problemsCause Solution 158 Troubleshooting without diagnostics Solving CD-ROM and DVD problemsSecurity Network Boot Movie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause SolutionUSB flash drive not found identified Cause Solution Solving USB flash drive problems160 Troubleshooting without diagnostics System will not boot from USB flash drive Cause SolutionSolving front panel component problems 161 Solving front panel component problemsSolving Internet access problems Need to disable the webcam Cause SolutionSelect Start Control Panel 162 Troubleshooting without diagnosticsUnable to connect to the Internet Cause Solution Click Internet OptionsSolving software problems ROM issue Post error has occurred164 Troubleshooting without diagnostics System files may be damagedBacking up, restoring, and recovering in Windows Backing up, restoring, and recovering in Windows 8Creating recovery media and backups Restoring and recovering using Windows 8 tools Using Windows 8 RefreshUsing Windows 8 Reset Recovery using the Windows 8 recovery USB flash drive Select Reset Follow the on-screen instructions to continuePage Creating recovery media Backing up, restoring, and recovering in Windows 7Click All Programs Creating recovery discs To create the Windows DVDSystem Restore Follow the on-screen instructions to set up your backupSystem Recovery System Recovery when Windows is respondingSystem Recovery when Windows is not responding Page Select Install now Post error messages Control panel message Description Recommended action Post error messagesPost numeric codes and text messages DevicesPost numeric codes and text messages Verify monitor is attached and turned Sata Emulation to IDE, and select File Under Storage DPS Self-testChange Storage Storage Options Save Changes and Exit. ReenterPost error messages If the error persists, update to the latest Bios version and ME firmware version Post numeric codes and text messages Activity Interpreting Post diagnostic front panel LEDsPossible Cause Recommended Action For systems with integrated graphics, replace Install a TXT capable processor Cmos Establishing a setup or power-on password Resetting the setup and power-on passwordClearing and resetting the Cmos Page Japanese power cord requirements General requirementsCountry-specific requirements Appendix a Power cord set requirementsCountry Accrediting Agency 197 Safety precautions Cleaning ComputerCapacitive strip sensor cable Sata characteristics 155 Monitor 137 Mouse 146 Network 151 Power 132 Printer 145 Keyboard 146 Media Card Reader 136System Recovery using recovery