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HP 800 G1 manual About This Book, Iii

Models: 800 G1

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About This Book

WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.

NOTE: Text set off in this manner provides important supplemental information.

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HP 800 G1 manual About This Book, Iii

Contents

Maintenance & Service Guide Product notice Maintenance & Service GuideIii About This BookIv About This Book Table of contents Removal and Replacement Procedures All-in One AIO Chassis Computer Setup F10 Utility 105 Troubleshooting without diagnostics 125 Appendix B Specifications 197 Index 198 Page Overview Product featuresPage Component Front componentsSide components Rear components Positioning the computer Adjusting the height-adjustable/recline stand optionalPage Adjusting the tilt/swivel stand optional Activating the Windows operating system Activating and customizing the software in WindowsDownloading Windows 7 updates Installing or upgrading device driversCustomizing the monitor display Click Settings Change PC Settings Downloading Windows 8 updatesIllustrated parts catalog System partsSystem parts Misc parts Keyboards and mice Mass storage devicesDescription Spare part number Boards System board C2 Power button boardSpare part number Sensor board assembly CablesSpare part Description Number Sequential part number listingSequential part number listing Illustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Illustrated parts catalog Electrostatic discharge information Generating static Preventing electrostatic damage to equipmentRelative Humidity Event 55% 40% 10% Static Shielding Protection Levels Personal grounding methods and equipmentGrounding the work area Recommended materials and equipmentOperating guidelines Routine care General cleaning safety precautionsCleaning the Computer Case Cleaning the keyboardPower supply fan Service considerationsCleaning the monitor Cleaning the mouseHard Drives Cables and connectorsTools and software Requirements ScrewsLithium coin cell battery Serial ATA Hard Drive CharacteristicsSata hard drives Sata data cable Sata hard drive cablesSmart ATA drives Cable managementPreparing to disassemble the computer Removal and Replacement Procedures All-in One AIO ChassisDescription Spare part number Rear I/O cover 733504-001 Removing the rear I/O coverHeight-adjustable/recline stand optional StandTo remove the stand Page Tilt/swivel stand optional Installing an access panel security screw Access panel Page Hard drives DrivesReplacing a hard disc drive Description Spare part number Optical drivesRemoving a 2.5-inch hard disc drive Remove the access panel see Access panel on DrivesPage Installing a 2.5-inch hard disc drive Page Replacing the optical disc drive Page Page MSATA Solid-State Drive Memory Location System Board Label Channel Page Battery Page Wlan module Page Description Spare part number Card reader board 732504-001 Card reader boardPage Description Spare part number Optical drive latch 733509-001 Optical drive latchPage Heat sink Graphics board and processor Graphics heat sinkTo remove the heat sink Processor heat sink Page Processor Graphics board Page Description Spare part number Top rear trim 733506-001 Top rear trimWebcam module Page Antenna Remove the top rear trim see Top rear trim on AntennaDescription Spare part number Antenna kit 733499-001 Page Description Spare part number Lower rear panel 733503-001 Lower rear panelPage Description Spare part number Fan assembly 733489-001 Fan assemblyPage Description Spare part number Speakers 733514-001 SpeakersPage Description Spare part number Converter board 732493-001 Converter boardPage Description Spare part number NFC sensor board 732503-001 NFC sensor boardPage Vesa mounting plate Page Description Spare part number Power supply, 200W 733490-001 Power supplyPage Description Spare part number System board System boardTo remove the system board Page Updating the display panel manufacturer setting in Bios Setup Field Name Comment Label Updating Smbios InformationSide panels Page Power button board Page Page Front bezel and display panel Removal and Replacement Procedures All-in One AIO Chassis Page Page Page Updating Bios with new display panel information To install a display panel, reverse the removal proceduresHard drive and optical drive cables and connectors Page Computer Setup F10 Utilities Computer Setup F10 UtilityUsing Computer Setup F10 Utilities Computer Setup-FileComputer Setup F10 Utility Restore Factory Settings as Default Replicated Setup Save to Removable MediaRestore from Removable Media Default Setup Save Current Settings as DefaultComputer Setup-Storage Max eSATA Speed Removable Media BootStorage Options ESATA Port Sata EmulationBoot Order Shortcut to Temporarily Override Boot OrderDPS Self-Test Computer Setup-Security Slot Security Network BootDevice Security USB SecuritySecurity Virtualization Technology Directed I/O System SecurityDriveLock Security Secure BootComputer Setup-Power Option Description OS PowerManagement Thermal Hardware PowerOption Heading Power-On Options Computer Setup-AdvancedBios Power-On Onboard DevicesBus Options Device Options VGA ConfigurationPolicy Connected BiosOperations Option ROM LaunchUpdate Bios via Network Recovering the Configuration SettingsHow to access and run HP PC Hardware Diagnostics Uefi Why run HP PC Hardware Diagnostics UefiDownloading HP PC Hardware Diagnostics to a USB device Safety and comfort Before you call for technical support Troubleshooting without diagnosticsRefer to Helpful hints on page 126 in this guide Helpful hintsPage Select Control Panel Solving general problems128 Troubleshooting without diagnostics Computer date and time display is incorrect Cause SolutionAdvanced Device Options There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Solution Poor performance Cause SolutionAll apps icon 130 Troubleshooting without diagnosticsGo to Start All Programs Accessories RunOpen the access panel, press the power button, and see Solving power problems 132 Troubleshooting without diagnosticsPower supply shuts down intermittently Cause Solution Error checking click Check Solving hard drive problemsHard drive error occurs Cause Solution Tools tab. Under Error-checking click Check Now134 Troubleshooting without diagnostics Computer seems to be locked up Cause Solution Computer will not boot from hard drive Cause SolutionStorage Boot Order Device ConfigurationSolving media card reader problems 136 Troubleshooting without diagnosticsCan not write to the media card Cause Solution Blank screen no video Cause Solution Solving display problems138 Troubleshooting without diagnostics Select Adjust screen resolutionList, then under Appearance and Personalization Dim characters Cause Solution 140 Troubleshooting without diagnostics Image is not centered Cause SolutionSelect ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Solution Certain typed symbols do not appear correct Cause Solution 142 Troubleshooting without diagnosticsSolving audio problems Sound cuts in and out Cause SolutionDevice Security System Audio 144 Troubleshooting without diagnostics Line-in jack is not functioning properly Cause SolutionControl Panel, and then select Device Manager Control Panel , and then select Device Manager Solving printer problemsPrinter prints garbled information Cause Solution Solving keyboard and mouse problems146 Troubleshooting without diagnostics Printer will not turn on Cause SolutionEnter Solving keyboard and mouse problems 147148 Troubleshooting without diagnostics Solving hardware installation problems Solving hardware installation problems 149Security USB Security Computer will not start Cause Solution 150 Troubleshooting without diagnosticsWake-on-LAN feature is not functioning Cause Solution Solving network problems152 Troubleshooting without diagnostics Manager Network status link light never flashes Cause SolutionDiagnostics reports a failure Cause Solution 154 Troubleshooting without diagnosticsNew network card will not boot Cause Solution Solving memory problemsInsufficient memory error during operation Cause Solution 156 Troubleshooting without diagnosticsOut of memory error Cause Solution Memory count during Post is wrong Cause SolutionSolving processor problems Poor performance is experienced Cause SolutionCause Solution Solving CD-ROM and DVD problems 158 Troubleshooting without diagnosticsSecurity Network Boot Cannot eject compact disc tray-load unit Cause Solution Movie will not play in the DVD drive Cause SolutionSystem will not boot from USB flash drive Cause Solution Solving USB flash drive problems160 Troubleshooting without diagnostics USB flash drive not found identified Cause SolutionNeed to disable the webcam Cause Solution Solving front panel component problemsSolving Internet access problems Solving front panel component problems 161Click Internet Options 162 Troubleshooting without diagnosticsUnable to connect to the Internet Cause Solution Select Start Control PanelROM issue Post error has occurred Solving software problemsSystem files may be damaged 164 Troubleshooting without diagnosticsBacking up, restoring, and recovering in Windows 8 Backing up, restoring, and recovering in WindowsCreating recovery media and backups Using Windows 8 Refresh Restoring and recovering using Windows 8 toolsUsing Windows 8 Reset Select Reset Follow the on-screen instructions to continue Recovery using the Windows 8 recovery USB flash drivePage Backing up, restoring, and recovering in Windows 7 Creating recovery mediaClick All Programs To create the Windows DVD Creating recovery discsFollow the on-screen instructions to set up your backup System RestoreSystem Recovery when Windows is responding System RecoverySystem Recovery when Windows is not responding Page Select Install now Post error messages Devices Post error messagesPost numeric codes and text messages Control panel message Description Recommended actionPost numeric codes and text messages Verify monitor is attached and turned Save Changes and Exit. Reenter Under Storage DPS Self-testChange Storage Storage Options Sata Emulation to IDE, and select FilePost error messages If the error persists, update to the latest Bios version and ME firmware version Post numeric codes and text messages Interpreting Post diagnostic front panel LEDs ActivityPossible Cause Recommended Action For systems with integrated graphics, replace Install a TXT capable processor Cmos Resetting the setup and power-on password Establishing a setup or power-on passwordClearing and resetting the Cmos Page General requirements Japanese power cord requirementsAppendix a Power cord set requirements Country-specific requirementsCountry Accrediting Agency 197 Cleaning Computer Safety precautionsCapacitive strip sensor cable Sata characteristics Keyboard 146 Media Card Reader 136 155 Monitor 137 Mouse 146 Network 151 Power 132 Printer 145System Recovery using recovery