HP 800 G1 Troubleshooting without diagnostics, Unable to connect to the Internet Cause Solution

Unable to connect to the Internet.

Cause	Solution
Web browser is not set up properly.	Verify that the Web browser is installed and set up to work
	with your ISP.
Cable/DSL modem is not plugged in.	Plug in cable/DSL modem. You should see a “power” LED
	light on the front of the cable/DSL modem.
Cable/DSL service is not available or has been interrupted	Try connecting to the Internet at a later time or contact your
due to bad weather.	ISP. (If the cable/DSL service is connected, the “cable” LED
	light on the front of the cable/DSL modem will be on.)
The CAT5 UTP cable is disconnected.	Connect the CAT5 UTP cable between the cable modem and
	the computers’s RJ-45 connector. (If the connection is good,
	the “PC” LED light on the front of the cable/DSL modem will
	be on.)
IP address is not configured properly.	Contact your ISP for the correct IP address.
Cookies are corrupted. (A “cookie” is a small piece of	Windows 7:
information that a Web server can store temporarily with the	1.	Select Start > Control Panel.
Web browser. This is useful for having the browser remember
some specific information that the Web server can later	2.	Click Internet Options.
retrieve.)
	3.	In the Browsing history section on the General tab,
		click the Delete button.
	4.	Select the Cookies check box and click the Delete
		button.
	Windows 8:
	1.	From the Start screen, type c, and then select Control
		Panel from the list of applications..
	2.	Click Internet Options.
	3.	In the Browsing history section on the General tab,
		click the Delete button.
	4.	Select the Cookies check box and click the Delete
		button.
Cannot automatically launch Internet programs.
Cause	Solution
You must log on to your ISP before some programs will start.	Log on to your ISP and launch the desired program.

162 Chapter 8 Troubleshooting without diagnostics