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HP 800 G1 manual Post numeric codes and text messages

Models: 800 G1

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Page 197

Control panel message	Description	Recommended action

Network Server Mode Active and No	Keyboard failure while Network Server	1.	Reconnect keyboard with computer
Keyboard Attached	Mode enabled.		turned off.
		2.	Check connector for bent or missing
			pins.
		3.	Ensure that none of the keys are
			depressed.
		4.	Replace keyboard.

Parity Check 2	Parity RAM failure.	Run Computer Setup and Diagnostic utilities.

POST numeric codes and text messages 187

Image 197

HP 800 G1 manual Post numeric codes and text messages

Contents

Maintenance & Service Guide Product notice Maintenance & Service GuideIii About This BookIv About This Book Table of contents Removal and Replacement Procedures All-in One AIO Chassis Computer Setup F10 Utility 105 Troubleshooting without diagnostics 125 Appendix B Specifications 197 Index 198 Page Overview Product featuresPage Component Front componentsSide components Rear components Positioning the computer Adjusting the height-adjustable/recline stand optionalPage Adjusting the tilt/swivel stand optional Activating the Windows operating system Activating and customizing the software in WindowsCustomizing the monitor display Downloading Windows 7 updatesInstalling or upgrading device drivers Click Settings Change PC Settings Downloading Windows 8 updatesIllustrated parts catalog System partsSystem parts Misc parts Description Spare part number Keyboards and miceMass storage devices Boards Spare part number Sensor board assembly Power button boardCables System board C2Spare part Description Number Sequential part number listingSequential part number listing Illustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Illustrated parts catalog Electrostatic discharge information Relative Humidity Event 55% 40% 10% Generating staticPreventing electrostatic damage to equipment Grounding the work area Personal grounding methods and equipmentRecommended materials and equipment Static Shielding Protection LevelsOperating guidelines Cleaning the Computer Case General cleaning safety precautionsCleaning the keyboard Routine careCleaning the monitor Service considerationsCleaning the mouse Power supply fanTools and software Requirements Cables and connectorsScrews Hard DrivesSata hard drives Lithium coin cell batterySerial ATA Hard Drive Characteristics Smart ATA drives Sata hard drive cablesCable management Sata data cablePreparing to disassemble the computer Removal and Replacement Procedures All-in One AIO ChassisDescription Spare part number Rear I/O cover 733504-001 Removing the rear I/O coverTo remove the stand Height-adjustable/recline stand optionalStand Page Tilt/swivel stand optional Installing an access panel security screw Access panel Page Replacing a hard disc drive DrivesDescription Spare part number Optical drives Hard drivesRemoving a 2.5-inch hard disc drive Remove the access panel see Access panel on DrivesPage Installing a 2.5-inch hard disc drive Page Replacing the optical disc drive Page Page MSATA Solid-State Drive Memory Location System Board Label Channel Page Battery Page Wlan module Page Description Spare part number Card reader board 732504-001 Card reader boardPage Description Spare part number Optical drive latch 733509-001 Optical drive latchPage To remove the heat sink Heat sink Graphics board and processorGraphics heat sink Processor heat sink Page Processor Graphics board Page Description Spare part number Top rear trim 733506-001 Top rear trimWebcam module Page Description Spare part number Antenna kit 733499-001 AntennaRemove the top rear trim see Top rear trim on Antenna Page Description Spare part number Lower rear panel 733503-001 Lower rear panelPage Description Spare part number Fan assembly 733489-001 Fan assemblyPage Description Spare part number Speakers 733514-001 SpeakersPage Description Spare part number Converter board 732493-001 Converter boardPage Description Spare part number NFC sensor board 732503-001 NFC sensor boardPage Vesa mounting plate Page Description Spare part number Power supply, 200W 733490-001 Power supplyPage Description Spare part number System board System boardTo remove the system board Page Updating the display panel manufacturer setting in Bios Setup Field Name Comment Label Updating Smbios InformationSide panels Page Power button board Page Page Front bezel and display panel Removal and Replacement Procedures All-in One AIO Chassis Page Page Page Updating Bios with new display panel information To install a display panel, reverse the removal proceduresHard drive and optical drive cables and connectors Page Computer Setup F10 Utilities Computer Setup F10 UtilityComputer Setup F10 Utility Using Computer Setup F10 UtilitiesComputer Setup-File Restore from Removable Media Replicated Setup Save to Removable MediaDefault Setup Save Current Settings as Default Restore Factory Settings as DefaultComputer Setup-Storage Storage Options ESATA Port Removable Media BootSata Emulation Max eSATA SpeedDPS Self-Test Boot OrderShortcut to Temporarily Override Boot Order Computer Setup-Security Device Security Network BootUSB Security Slot SecuritySecurity Virtualization Technology Directed I/O System SecurityDriveLock Security Secure BootManagement Computer Setup-PowerOption Description OS Power Thermal Hardware PowerOption Heading Power-On Options Computer Setup-AdvancedBus Options Bios Power-OnOnboard Devices Device Options VGA ConfigurationOperations Connected BiosOption ROM Launch PolicyUpdate Bios via Network Recovering the Configuration SettingsHow to access and run HP PC Hardware Diagnostics Uefi Why run HP PC Hardware Diagnostics UefiDownloading HP PC Hardware Diagnostics to a USB device Safety and comfort Before you call for technical support Troubleshooting without diagnosticsRefer to Helpful hints on page 126 in this guide Helpful hintsPage 128 Troubleshooting without diagnostics Solving general problemsComputer date and time display is incorrect Cause Solution Select Control PanelCannot remove computer cover or access panel Cause Solution There is no sound or sound volume is too low Cause SolutionPoor performance Cause Solution Advanced Device OptionsGo to Start All Programs Accessories 130 Troubleshooting without diagnosticsRun All apps iconOpen the access panel, press the power button, and see Power supply shuts down intermittently Cause Solution Solving power problems132 Troubleshooting without diagnostics Hard drive error occurs Cause Solution Solving hard drive problemsTools tab. Under Error-checking click Check Now Error checking click Check134 Troubleshooting without diagnostics Storage Boot Order Computer will not boot from hard drive Cause SolutionDevice Configuration Computer seems to be locked up Cause SolutionCan not write to the media card Cause Solution Solving media card reader problems136 Troubleshooting without diagnostics Blank screen no video Cause Solution Solving display problemsList, then under Appearance and Personalization 138 Troubleshooting without diagnosticsSelect Adjust screen resolution Dim characters Cause Solution Select ImageControl/ Horizontal Position or Vertical 140 Troubleshooting without diagnosticsImage is not centered Cause Solution Out of Range displays on screen Cause Solution Certain typed symbols do not appear correct Cause Solution 142 Troubleshooting without diagnosticsDevice Security System Audio Solving audio problemsSound cuts in and out Cause Solution Control Panel, and then select Device Manager 144 Troubleshooting without diagnosticsLine-in jack is not functioning properly Cause Solution Control Panel , and then select Device Manager Solving printer problems146 Troubleshooting without diagnostics Solving keyboard and mouse problemsPrinter will not turn on Cause Solution Printer prints garbled information Cause SolutionEnter Solving keyboard and mouse problems 147148 Troubleshooting without diagnostics Security USB Security Solving hardware installation problemsSolving hardware installation problems 149 Computer will not start Cause Solution 150 Troubleshooting without diagnosticsWake-on-LAN feature is not functioning Cause Solution Solving network problems152 Troubleshooting without diagnostics Manager Network status link light never flashes Cause SolutionDiagnostics reports a failure Cause Solution 154 Troubleshooting without diagnosticsNew network card will not boot Cause Solution Solving memory problemsOut of memory error Cause Solution 156 Troubleshooting without diagnosticsMemory count during Post is wrong Cause Solution Insufficient memory error during operation Cause SolutionCause Solution Solving processor problemsPoor performance is experienced Cause Solution Security Network Boot Solving CD-ROM and DVD problems158 Troubleshooting without diagnostics Cannot eject compact disc tray-load unit Cause Solution Movie will not play in the DVD drive Cause Solution160 Troubleshooting without diagnostics Solving USB flash drive problemsUSB flash drive not found identified Cause Solution System will not boot from USB flash drive Cause SolutionSolving Internet access problems Solving front panel component problemsSolving front panel component problems 161 Need to disable the webcam Cause SolutionUnable to connect to the Internet Cause Solution 162 Troubleshooting without diagnosticsSelect Start Control Panel Click Internet OptionsROM issue Post error has occurred Solving software problemsSystem files may be damaged 164 Troubleshooting without diagnosticsBacking up, restoring, and recovering in Windows 8 Backing up, restoring, and recovering in WindowsCreating recovery media and backups Using Windows 8 Refresh Restoring and recovering using Windows 8 toolsUsing Windows 8 Reset Select Reset Follow the on-screen instructions to continue Recovery using the Windows 8 recovery USB flash drivePage Backing up, restoring, and recovering in Windows 7 Creating recovery mediaClick All Programs To create the Windows DVD Creating recovery discsFollow the on-screen instructions to set up your backup System RestoreSystem Recovery when Windows is responding System RecoverySystem Recovery when Windows is not responding Page Select Install now Post error messages Post numeric codes and text messages Post error messagesControl panel message Description Recommended action DevicesPost numeric codes and text messages Verify monitor is attached and turned Change Storage Storage Options Under Storage DPS Self-testSata Emulation to IDE, and select File Save Changes and Exit. ReenterPost error messages If the error persists, update to the latest Bios version and ME firmware version Post numeric codes and text messages Possible Cause Recommended Action Interpreting Post diagnostic front panel LEDsActivity For systems with integrated graphics, replace Install a TXT capable processor Cmos Resetting the setup and power-on password Establishing a setup or power-on passwordClearing and resetting the Cmos Page General requirements Japanese power cord requirementsCountry Accrediting Agency Appendix a Power cord set requirementsCountry-specific requirements 197 Capacitive strip sensor cable Cleaning ComputerSafety precautions Sata characteristics Keyboard 146 Media Card Reader 136 155 Monitor 137 Mouse 146 Network 151 Power 132 Printer 145System Recovery using recovery