Maintenance & Service Guide
Product notice
Maintenance & Service Guide
Iii
About This Book
Iv About This Book
Table of contents
Removal and Replacement Procedures All-in One AIO Chassis
Computer Setup F10 Utility 105
Troubleshooting without diagnostics 125
Appendix B Specifications 197 Index 198
Page
Overview
Product features
Page
Component
Front components
Side components
Rear components
Positioning the computer
Adjusting the height-adjustable/recline stand optional
Page
Adjusting the tilt/swivel stand optional
Activating the Windows operating system
Activating and customizing the software in Windows
Customizing the monitor display
Downloading Windows 7 updates
Installing or upgrading device drivers
Click Settings Change PC Settings
Downloading Windows 8 updates
Illustrated parts catalog
System parts
System parts
Misc parts
Description Spare part number
Keyboards and mice
Mass storage devices
Boards
Spare part number Sensor board assembly
Power button board
Cables
System board C2
Spare part Description Number
Sequential part number listing
Sequential part number listing
Illustrated parts catalog
Sequential part number listing
Illustrated parts catalog
Sequential part number listing
Illustrated parts catalog
Electrostatic discharge information
Relative Humidity Event 55% 40% 10%
Generating static
Preventing electrostatic damage to equipment
Grounding the work area
Personal grounding methods and equipment
Recommended materials and equipment
Static Shielding Protection Levels
Operating guidelines
Cleaning the Computer Case
General cleaning safety precautions
Cleaning the keyboard
Routine care
Cleaning the monitor
Service considerations
Cleaning the mouse
Power supply fan
Tools and software Requirements
Cables and connectors
Screws
Hard Drives
Sata hard drives
Lithium coin cell battery
Serial ATA Hard Drive Characteristics
Smart ATA drives
Sata hard drive cables
Cable management
Sata data cable
Preparing to disassemble the computer
Removal and Replacement Procedures All-in One AIO Chassis
Description Spare part number Rear I/O cover 733504-001
Removing the rear I/O cover
To remove the stand
Height-adjustable/recline stand optional
Stand
Page
Tilt/swivel stand optional
Installing an access panel security screw
Access panel
Page
Replacing a hard disc drive
Drives
Description Spare part number Optical drives
Hard drives
Removing a 2.5-inch hard disc drive
Remove the access panel see Access panel on Drives
Page
Installing a 2.5-inch hard disc drive
Page
Replacing the optical disc drive
Page
Page
MSATA Solid-State Drive
Memory
Location System Board Label Channel
Page
Battery
Page
Wlan module
Page
Description Spare part number Card reader board 732504-001
Card reader board
Page
Description Spare part number Optical drive latch 733509-001
Optical drive latch
Page
To remove the heat sink
Heat sink Graphics board and processor
Graphics heat sink
Processor heat sink
Page
Processor
Graphics board
Page
Description Spare part number Top rear trim 733506-001
Top rear trim
Webcam module
Page
Description Spare part number Antenna kit 733499-001
Antenna
Remove the top rear trim see Top rear trim on Antenna
Page
Description Spare part number Lower rear panel 733503-001
Lower rear panel
Page
Description Spare part number Fan assembly 733489-001
Fan assembly
Page
Description Spare part number Speakers 733514-001
Speakers
Page
Description Spare part number Converter board 732493-001
Converter board
Page
Description Spare part number NFC sensor board 732503-001
NFC sensor board
Page
Vesa mounting plate
Page
Description Spare part number Power supply, 200W 733490-001
Power supply
Page
Description Spare part number System board
System board
To remove the system board
Page
Updating the display panel manufacturer setting in Bios
Setup Field Name Comment Label
Updating Smbios Information
Side panels
Page
Power button board
Page
Page
Front bezel and display panel
Removal and Replacement Procedures All-in One AIO Chassis
Page
Page
Page
Updating Bios with new display panel information
To install a display panel, reverse the removal procedures
Hard drive and optical drive cables and connectors
Page
Computer Setup F10 Utilities
Computer Setup F10 Utility
Computer Setup F10 Utility
Using Computer Setup F10 Utilities
Computer Setup-File
Restore from Removable Media
Replicated Setup Save to Removable Media
Default Setup Save Current Settings as Default
Restore Factory Settings as Default
Computer Setup-Storage
Storage Options ESATA Port
Removable Media Boot
Sata Emulation
Max eSATA Speed
DPS Self-Test
Boot Order
Shortcut to Temporarily Override Boot Order
Computer Setup-Security
Device Security
Network Boot
USB Security
Slot Security
Security
Virtualization Technology Directed I/O
System Security
DriveLock Security
Secure Boot
Management
Computer Setup-Power
Option Description OS Power
Thermal
Hardware Power
Option Heading Power-On Options
Computer Setup-Advanced
Bus Options
Bios Power-On
Onboard Devices
Device Options
VGA Configuration
Operations
Connected Bios
Option ROM Launch
Policy
Update Bios via Network
Recovering the Configuration Settings
How to access and run HP PC Hardware Diagnostics Uefi
Why run HP PC Hardware Diagnostics Uefi
Downloading HP PC Hardware Diagnostics to a USB device
Safety and comfort Before you call for technical support
Troubleshooting without diagnostics
Refer to Helpful hints on page 126 in this guide
Helpful hints
Page
128 Troubleshooting without diagnostics
Solving general problems
Computer date and time display is incorrect Cause Solution
Select Control Panel
Cannot remove computer cover or access panel Cause Solution
There is no sound or sound volume is too low Cause Solution
Poor performance Cause Solution
Advanced Device Options
Go to Start All Programs Accessories
130 Troubleshooting without diagnostics
Run
All apps icon
Open the access panel, press the power button, and see
Power supply shuts down intermittently Cause Solution
Solving power problems
132 Troubleshooting without diagnostics
Hard drive error occurs Cause Solution
Solving hard drive problems
Tools tab. Under Error-checking click Check Now
Error checking click Check
134 Troubleshooting without diagnostics
Storage Boot Order
Computer will not boot from hard drive Cause Solution
Device Configuration
Computer seems to be locked up Cause Solution
Can not write to the media card Cause Solution
Solving media card reader problems
136 Troubleshooting without diagnostics
Blank screen no video Cause Solution
Solving display problems
List, then under Appearance and Personalization
138 Troubleshooting without diagnostics
Select Adjust screen resolution
Dim characters Cause Solution
Select ImageControl/ Horizontal Position or Vertical
140 Troubleshooting without diagnostics
Image is not centered Cause Solution
Out of Range displays on screen Cause Solution
Certain typed symbols do not appear correct Cause Solution
142 Troubleshooting without diagnostics
Device Security System Audio
Solving audio problems
Sound cuts in and out Cause Solution
Control Panel, and then select Device Manager
144 Troubleshooting without diagnostics
Line-in jack is not functioning properly Cause Solution
Control Panel , and then select Device Manager
Solving printer problems
146 Troubleshooting without diagnostics
Solving keyboard and mouse problems
Printer will not turn on Cause Solution
Printer prints garbled information Cause Solution
Enter
Solving keyboard and mouse problems 147
148 Troubleshooting without diagnostics
Security USB Security
Solving hardware installation problems
Solving hardware installation problems 149
Computer will not start Cause Solution
150 Troubleshooting without diagnostics
Wake-on-LAN feature is not functioning Cause Solution
Solving network problems
152 Troubleshooting without diagnostics
Manager
Network status link light never flashes Cause Solution
Diagnostics reports a failure Cause Solution
154 Troubleshooting without diagnostics
New network card will not boot Cause Solution
Solving memory problems
Out of memory error Cause Solution
156 Troubleshooting without diagnostics
Memory count during Post is wrong Cause Solution
Insufficient memory error during operation Cause Solution
Cause Solution
Solving processor problems
Poor performance is experienced Cause Solution
Security Network Boot
Solving CD-ROM and DVD problems
158 Troubleshooting without diagnostics
Cannot eject compact disc tray-load unit Cause Solution
Movie will not play in the DVD drive Cause Solution
160 Troubleshooting without diagnostics
Solving USB flash drive problems
USB flash drive not found identified Cause Solution
System will not boot from USB flash drive Cause Solution
Solving Internet access problems
Solving front panel component problems
Solving front panel component problems 161
Need to disable the webcam Cause Solution
Unable to connect to the Internet Cause Solution
162 Troubleshooting without diagnostics
Select Start Control Panel
Click Internet Options
ROM issue Post error has occurred
Solving software problems
System files may be damaged
164 Troubleshooting without diagnostics
Backing up, restoring, and recovering in Windows 8
Backing up, restoring, and recovering in Windows
Creating recovery media and backups
Using Windows 8 Refresh
Restoring and recovering using Windows 8 tools
Using Windows 8 Reset
Select Reset Follow the on-screen instructions to continue
Recovery using the Windows 8 recovery USB flash drive
Page
Backing up, restoring, and recovering in Windows 7
Creating recovery media
Click All Programs
To create the Windows DVD
Creating recovery discs
Follow the on-screen instructions to set up your backup
System Restore
System Recovery when Windows is responding
System Recovery
System Recovery when Windows is not responding
Page
Select Install now
Post error messages
Post numeric codes and text messages
Post error messages
Control panel message Description Recommended action
Devices
Post numeric codes and text messages
Verify monitor is attached and turned
Change Storage Storage Options
Under Storage DPS Self-test
Sata Emulation to IDE, and select File
Save Changes and Exit. Reenter
Post error messages
If the error persists, update to the latest
Bios version and ME firmware version
Post numeric codes and text messages
Possible Cause Recommended Action
Interpreting Post diagnostic front panel LEDs
Activity
For systems with integrated graphics, replace
Install a TXT capable processor
Cmos
Resetting the setup and power-on password
Establishing a setup or power-on password
Clearing and resetting the Cmos
Page
General requirements
Japanese power cord requirements
Country Accrediting Agency
Appendix a Power cord set requirements
Country-specific requirements
197
Capacitive strip sensor cable
Cleaning Computer
Safety precautions
Sata characteristics
Keyboard 146 Media Card Reader 136
155 Monitor 137 Mouse 146 Network 151 Power 132 Printer 145
System Recovery using recovery