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HP 800 G1 manual

Models: 800 G1

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Page 59

6.Align the new optical disc drive with the opening in the side of the computer. Push the drive in firmly until it snaps into place.

NOTE: The optical disc drive can be installed in only one way.

Drives 49

Image 59

HP 800 G1 manual

Contents

Maintenance & Service Guide Product notice Maintenance & Service GuideIii About This BookIv About This Book Table of contents Removal and Replacement Procedures All-in One AIO Chassis Computer Setup F10 Utility 105 Troubleshooting without diagnostics 125 Appendix B Specifications 197 Index 198 Page Overview Product featuresPage Component Front componentsSide components Rear components Positioning the computer Adjusting the height-adjustable/recline stand optionalPage Adjusting the tilt/swivel stand optional Activating the Windows operating system Activating and customizing the software in WindowsCustomizing the monitor display Downloading Windows 7 updatesInstalling or upgrading device drivers Click Settings Change PC Settings Downloading Windows 8 updatesIllustrated parts catalog System partsSystem parts Misc parts Description Spare part number Keyboards and miceMass storage devices Boards System board C2 Power button boardSpare part number Sensor board assembly CablesSpare part Description Number Sequential part number listingSequential part number listing Illustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Illustrated parts catalog Electrostatic discharge information Relative Humidity Event 55% 40% 10% Generating staticPreventing electrostatic damage to equipment Static Shielding Protection Levels Personal grounding methods and equipmentGrounding the work area Recommended materials and equipmentOperating guidelines Routine care General cleaning safety precautionsCleaning the Computer Case Cleaning the keyboardPower supply fan Service considerationsCleaning the monitor Cleaning the mouseHard Drives Cables and connectorsTools and software Requirements ScrewsSata hard drives Lithium coin cell batterySerial ATA Hard Drive Characteristics Sata data cable Sata hard drive cablesSmart ATA drives Cable managementPreparing to disassemble the computer Removal and Replacement Procedures All-in One AIO ChassisDescription Spare part number Rear I/O cover 733504-001 Removing the rear I/O coverTo remove the stand Height-adjustable/recline stand optionalStand Page Tilt/swivel stand optional Installing an access panel security screw Access panel Page Hard drives DrivesReplacing a hard disc drive Description Spare part number Optical drivesRemoving a 2.5-inch hard disc drive Remove the access panel see Access panel on DrivesPage Installing a 2.5-inch hard disc drive Page Replacing the optical disc drive Page Page MSATA Solid-State Drive Memory Location System Board Label Channel Page Battery Page Wlan module Page Description Spare part number Card reader board 732504-001 Card reader boardPage Description Spare part number Optical drive latch 733509-001 Optical drive latchPage To remove the heat sink Heat sink Graphics board and processorGraphics heat sink Processor heat sink Page Processor Graphics board Page Description Spare part number Top rear trim 733506-001 Top rear trimWebcam module Page Description Spare part number Antenna kit 733499-001 AntennaRemove the top rear trim see Top rear trim on Antenna Page Description Spare part number Lower rear panel 733503-001 Lower rear panelPage Description Spare part number Fan assembly 733489-001 Fan assemblyPage Description Spare part number Speakers 733514-001 SpeakersPage Description Spare part number Converter board 732493-001 Converter boardPage Description Spare part number NFC sensor board 732503-001 NFC sensor boardPage Vesa mounting plate Page Description Spare part number Power supply, 200W 733490-001 Power supplyPage Description Spare part number System board System boardTo remove the system board Page Updating the display panel manufacturer setting in Bios Setup Field Name Comment Label Updating Smbios InformationSide panels Page Power button board Page Page Front bezel and display panel Removal and Replacement Procedures All-in One AIO Chassis Page Page Page Updating Bios with new display panel information To install a display panel, reverse the removal proceduresHard drive and optical drive cables and connectors Page Computer Setup F10 Utilities Computer Setup F10 UtilityComputer Setup F10 Utility Using Computer Setup F10 UtilitiesComputer Setup-File Restore Factory Settings as Default Replicated Setup Save to Removable MediaRestore from Removable Media Default Setup Save Current Settings as DefaultComputer Setup-Storage Max eSATA Speed Removable Media BootStorage Options ESATA Port Sata EmulationDPS Self-Test Boot OrderShortcut to Temporarily Override Boot Order Computer Setup-Security Slot Security Network BootDevice Security USB SecuritySecurity Virtualization Technology Directed I/O System SecurityDriveLock Security Secure BootManagement Computer Setup-PowerOption Description OS Power Thermal Hardware PowerOption Heading Power-On Options Computer Setup-AdvancedBus Options Bios Power-OnOnboard Devices Device Options VGA ConfigurationPolicy Connected BiosOperations Option ROM LaunchUpdate Bios via Network Recovering the Configuration SettingsHow to access and run HP PC Hardware Diagnostics Uefi Why run HP PC Hardware Diagnostics UefiDownloading HP PC Hardware Diagnostics to a USB device Safety and comfort Before you call for technical support Troubleshooting without diagnosticsRefer to Helpful hints on page 126 in this guide Helpful hintsPage Select Control Panel Solving general problems128 Troubleshooting without diagnostics Computer date and time display is incorrect Cause SolutionAdvanced Device Options There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Solution Poor performance Cause SolutionAll apps icon 130 Troubleshooting without diagnosticsGo to Start All Programs Accessories RunOpen the access panel, press the power button, and see Power supply shuts down intermittently Cause Solution Solving power problems132 Troubleshooting without diagnostics Error checking click Check Solving hard drive problemsHard drive error occurs Cause Solution Tools tab. Under Error-checking click Check Now134 Troubleshooting without diagnostics Computer seems to be locked up Cause Solution Computer will not boot from hard drive Cause SolutionStorage Boot Order Device ConfigurationCan not write to the media card Cause Solution Solving media card reader problems136 Troubleshooting without diagnostics Blank screen no video Cause Solution Solving display problemsList, then under Appearance and Personalization 138 Troubleshooting without diagnosticsSelect Adjust screen resolution Dim characters Cause Solution Select ImageControl/ Horizontal Position or Vertical 140 Troubleshooting without diagnosticsImage is not centered Cause Solution Out of Range displays on screen Cause Solution Certain typed symbols do not appear correct Cause Solution 142 Troubleshooting without diagnosticsDevice Security System Audio Solving audio problemsSound cuts in and out Cause Solution Control Panel, and then select Device Manager 144 Troubleshooting without diagnosticsLine-in jack is not functioning properly Cause Solution Control Panel , and then select Device Manager Solving printer problemsPrinter prints garbled information Cause Solution Solving keyboard and mouse problems146 Troubleshooting without diagnostics Printer will not turn on Cause SolutionEnter Solving keyboard and mouse problems 147148 Troubleshooting without diagnostics Security USB Security Solving hardware installation problemsSolving hardware installation problems 149 Computer will not start Cause Solution 150 Troubleshooting without diagnosticsWake-on-LAN feature is not functioning Cause Solution Solving network problems152 Troubleshooting without diagnostics Manager Network status link light never flashes Cause SolutionDiagnostics reports a failure Cause Solution 154 Troubleshooting without diagnosticsNew network card will not boot Cause Solution Solving memory problemsInsufficient memory error during operation Cause Solution 156 Troubleshooting without diagnosticsOut of memory error Cause Solution Memory count during Post is wrong Cause SolutionCause Solution Solving processor problemsPoor performance is experienced Cause Solution Security Network Boot Solving CD-ROM and DVD problems158 Troubleshooting without diagnostics Cannot eject compact disc tray-load unit Cause Solution Movie will not play in the DVD drive Cause SolutionSystem will not boot from USB flash drive Cause Solution Solving USB flash drive problems160 Troubleshooting without diagnostics USB flash drive not found identified Cause SolutionNeed to disable the webcam Cause Solution Solving front panel component problemsSolving Internet access problems Solving front panel component problems 161Click Internet Options 162 Troubleshooting without diagnosticsUnable to connect to the Internet Cause Solution Select Start Control PanelROM issue Post error has occurred Solving software problemsSystem files may be damaged 164 Troubleshooting without diagnosticsBacking up, restoring, and recovering in Windows 8 Backing up, restoring, and recovering in WindowsCreating recovery media and backups Using Windows 8 Refresh Restoring and recovering using Windows 8 toolsUsing Windows 8 Reset Select Reset Follow the on-screen instructions to continue Recovery using the Windows 8 recovery USB flash drivePage Backing up, restoring, and recovering in Windows 7 Creating recovery mediaClick All Programs To create the Windows DVD Creating recovery discsFollow the on-screen instructions to set up your backup System RestoreSystem Recovery when Windows is responding System RecoverySystem Recovery when Windows is not responding Page Select Install now Post error messages Devices Post error messagesPost numeric codes and text messages Control panel message Description Recommended actionPost numeric codes and text messages Verify monitor is attached and turned Save Changes and Exit. Reenter Under Storage DPS Self-testChange Storage Storage Options Sata Emulation to IDE, and select FilePost error messages If the error persists, update to the latest Bios version and ME firmware version Post numeric codes and text messages Possible Cause Recommended Action Interpreting Post diagnostic front panel LEDsActivity For systems with integrated graphics, replace Install a TXT capable processor Cmos Resetting the setup and power-on password Establishing a setup or power-on passwordClearing and resetting the Cmos Page General requirements Japanese power cord requirementsCountry Accrediting Agency Appendix a Power cord set requirementsCountry-specific requirements 197 Capacitive strip sensor cable Cleaning ComputerSafety precautions Sata characteristics Keyboard 146 Media Card Reader 136 155 Monitor 137 Mouse 146 Network 151 Power 132 Printer 145System Recovery using recovery