HP 800 G1 manual Solving front panel component problems, Solving Internet access problems

Solving front panel component problems

If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table.

A USB device, headphone, or microphone is not recognized by the computer.

Cause	Solution
Device is not properly connected.	1.	Turn off the computer.
	2.	Reconnect the device to the front of the computer and
		restart the computer.
The device does not have power.	If the USB device requires AC power, be sure one end is
	connected to the device and one end is connected to a live
	outlet.
The correct device driver is not installed.	1.	Install the correct driver for the device.
	2.	You might need to reboot the computer.
The cable from the device to the computer does not work.	1.	If possible, replace the cable.
	2.	Restart the computer.
The device is not working.	1.	Replace the device.
	2.	Restart the computer.

USB ports on the computer are disabled in Computer Setup.

Run the Computer Setup utility and ensure that the USB ports are set to Enabled in Security > USB Security.

Need to disable the webcam.

Cause	Solution
The webcam is enabled in F10 Setup.	You can disable the webcam in F10 Setup by disabling
	accessory USB port 5. Go to F10 Setup, then navigate to
	Security > USB Security > Accessory USB Ports. Set
	the value for USB Port 5 to Disabled. See Computer Setup
	—Security on page 111 for more information.

Solving Internet access problems

If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table.

Unable to connect to the Internet.

Cause	Solution
Internet Service Provider (ISP) account is not set up properly.	Verify Internet settings or contact your ISP for assistance.

Solving front panel component problems 161