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HP 800 G1 manual Capacitive strip sensor cable, Cleaning Computer, Safety precautions

Models: 800 G1

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Index

A

access panel locked 129 removing 40

adapter, DisplayPort to HDMI spare part number 18

antenna removing 71

antenna kit

spare part number 71 antenna kit, spare part number

15

audible codes 188 audio problems 143

B

backlight cable

spare part number 17 backup and recovery, Windows

7 171

Backup and Restore, Windows 7 174

backups

creating Windows 7 171, 174

personal files for Windows 8 computer models 166

battery disposal 32

battery replacement 54 bezel

spare part number 13 boards, spare part numbers 16 booting options

Full Boot 179

C

cable lock, spare part number 14 cable management 33

cable pinouts, SATA data					33
cables, spare part numbers					17
capacitive strip sensor cable
spare part number				18
card reader
spare part number				14
card reader board
removing		58
spare part number				58
cautions
AC power		25
cables 31
cooling fan		30
electrostatic discharge					25
keyboard cleaning				30
keyboard keys			30
CD-ROM or DVD problems					158
chasis types, illustrated				25
cleaning
computer		29
mouse	30
safety precautions				29
CMOS
backing up		191
clearing and resetting					193
components
front	3
rear	5
side	4
computer cleaning			29
converter
spare part number				79
Converter board
spare part number				16
converter board
removing		79
spare part numbers				23
converter board cable
spare part number				18

country power cord set requirements 196 Customer Support 125

D

deleted files

restoring for Windows 8

computer models		167
display panel
removing	97
spare part number		13, 97
drive
2.5-inch, installing		45
2.5-inch, removing		43
optical disc, replacing 47
types 42
Driver Recovery DVD,
creating	173

using for restore 177 Driver Recovery media, Windows

8 170

E

electrostatic discharge (ESD) 25 preventing damage 26

error

codes 179, 188 messages 180

F

f11 recovery, Windows 8 167 fan

removing 75
spare part number	14, 23,
75, 87, 103
fan sink assembly
spare part number	14
fan, power supply 30

198 Index

Image 208

HP 800 G1 manual Capacitive strip sensor cable, Cleaning Computer, Safety precautions

Contents

Maintenance & Service Guide Maintenance & Service Guide Product noticeAbout This Book IiiIv About This Book Table of contents Removal and Replacement Procedures All-in One AIO Chassis Computer Setup F10 Utility 105 Troubleshooting without diagnostics 125 Appendix B Specifications 197 Index 198 Page Product features OverviewPage Front components ComponentSide components Rear components Adjusting the height-adjustable/recline stand optional Positioning the computerPage Adjusting the tilt/swivel stand optional Activating and customizing the software in Windows Activating the Windows operating systemInstalling or upgrading device drivers Downloading Windows 7 updatesCustomizing the monitor display Downloading Windows 8 updates Click Settings Change PC SettingsSystem parts Illustrated parts catalogSystem parts Misc parts Mass storage devices Keyboards and miceDescription Spare part number Boards Power button board Spare part number Sensor board assemblyCables System board C2Sequential part number listing Spare part Description NumberSequential part number listing Illustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Illustrated parts catalog Electrostatic discharge information Preventing electrostatic damage to equipment Generating staticRelative Humidity Event 55% 40% 10% Personal grounding methods and equipment Grounding the work areaRecommended materials and equipment Static Shielding Protection LevelsOperating guidelines General cleaning safety precautions Cleaning the Computer CaseCleaning the keyboard Routine careService considerations Cleaning the monitorCleaning the mouse Power supply fanCables and connectors Tools and software RequirementsScrews Hard DrivesSerial ATA Hard Drive Characteristics Lithium coin cell batterySata hard drives Sata hard drive cables Smart ATA drivesCable management Sata data cableRemoval and Replacement Procedures All-in One AIO Chassis Preparing to disassemble the computerRemoving the rear I/O cover Description Spare part number Rear I/O cover 733504-001Stand Height-adjustable/recline stand optionalTo remove the stand Page Tilt/swivel stand optional Installing an access panel security screw Access panel Page Drives Replacing a hard disc driveDescription Spare part number Optical drives Hard drivesRemove the access panel see Access panel on Drives Removing a 2.5-inch hard disc drivePage Installing a 2.5-inch hard disc drive Page Replacing the optical disc drive Page Page MSATA Solid-State Drive Memory Location System Board Label Channel Page Battery Page Wlan module Page Card reader board Description Spare part number Card reader board 732504-001Page Optical drive latch Description Spare part number Optical drive latch 733509-001Page Graphics heat sink Heat sink Graphics board and processorTo remove the heat sink Processor heat sink Page Processor Graphics board Page Top rear trim Description Spare part number Top rear trim 733506-001Webcam module Page Remove the top rear trim see Top rear trim on Antenna AntennaDescription Spare part number Antenna kit 733499-001 Page Lower rear panel Description Spare part number Lower rear panel 733503-001Page Fan assembly Description Spare part number Fan assembly 733489-001Page Speakers Description Spare part number Speakers 733514-001Page Converter board Description Spare part number Converter board 732493-001Page NFC sensor board Description Spare part number NFC sensor board 732503-001Page Vesa mounting plate Page Power supply Description Spare part number Power supply, 200W 733490-001Page System board Description Spare part number System boardTo remove the system board Page Updating the display panel manufacturer setting in Bios Updating Smbios Information Setup Field Name Comment LabelSide panels Page Power button board Page Page Front bezel and display panel Removal and Replacement Procedures All-in One AIO Chassis Page Page Page To install a display panel, reverse the removal procedures Updating Bios with new display panel informationHard drive and optical drive cables and connectors Page Computer Setup F10 Utility Computer Setup F10 UtilitiesComputer Setup-File Using Computer Setup F10 UtilitiesComputer Setup F10 Utility Replicated Setup Save to Removable Media Restore from Removable MediaDefault Setup Save Current Settings as Default Restore Factory Settings as DefaultComputer Setup-Storage Removable Media Boot Storage Options ESATA PortSata Emulation Max eSATA SpeedShortcut to Temporarily Override Boot Order Boot OrderDPS Self-Test Computer Setup-Security Network Boot Device SecurityUSB Security Slot SecuritySecurity System Security Virtualization Technology Directed I/OSecure Boot DriveLock SecurityOption Description OS Power Computer Setup-PowerManagement Hardware Power ThermalComputer Setup-Advanced Option Heading Power-On OptionsOnboard Devices Bios Power-OnBus Options VGA Configuration Device OptionsConnected Bios OperationsOption ROM Launch PolicyRecovering the Configuration Settings Update Bios via NetworkWhy run HP PC Hardware Diagnostics Uefi How to access and run HP PC Hardware Diagnostics UefiDownloading HP PC Hardware Diagnostics to a USB device Troubleshooting without diagnostics Safety and comfort Before you call for technical supportHelpful hints Refer to Helpful hints on page 126 in this guidePage Solving general problems 128 Troubleshooting without diagnosticsComputer date and time display is incorrect Cause Solution Select Control PanelThere is no sound or sound volume is too low Cause Solution Cannot remove computer cover or access panel Cause SolutionPoor performance Cause Solution Advanced Device Options130 Troubleshooting without diagnostics Go to Start All Programs AccessoriesRun All apps iconOpen the access panel, press the power button, and see 132 Troubleshooting without diagnostics Solving power problemsPower supply shuts down intermittently Cause Solution Solving hard drive problems Hard drive error occurs Cause SolutionTools tab. Under Error-checking click Check Now Error checking click Check134 Troubleshooting without diagnostics Computer will not boot from hard drive Cause Solution Storage Boot OrderDevice Configuration Computer seems to be locked up Cause Solution136 Troubleshooting without diagnostics Solving media card reader problemsCan not write to the media card Cause Solution Solving display problems Blank screen no video Cause SolutionSelect Adjust screen resolution 138 Troubleshooting without diagnosticsList, then under Appearance and Personalization Dim characters Cause Solution Image is not centered Cause Solution 140 Troubleshooting without diagnosticsSelect ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Solution 142 Troubleshooting without diagnostics Certain typed symbols do not appear correct Cause SolutionSound cuts in and out Cause Solution Solving audio problemsDevice Security System Audio Line-in jack is not functioning properly Cause Solution 144 Troubleshooting without diagnosticsControl Panel, and then select Device Manager Solving printer problems Control Panel , and then select Device ManagerSolving keyboard and mouse problems 146 Troubleshooting without diagnosticsPrinter will not turn on Cause Solution Printer prints garbled information Cause SolutionSolving keyboard and mouse problems 147 Enter148 Troubleshooting without diagnostics Solving hardware installation problems 149 Solving hardware installation problemsSecurity USB Security 150 Troubleshooting without diagnostics Computer will not start Cause SolutionSolving network problems Wake-on-LAN feature is not functioning Cause Solution152 Troubleshooting without diagnostics Network status link light never flashes Cause Solution Manager154 Troubleshooting without diagnostics Diagnostics reports a failure Cause SolutionSolving memory problems New network card will not boot Cause Solution156 Troubleshooting without diagnostics Out of memory error Cause SolutionMemory count during Post is wrong Cause Solution Insufficient memory error during operation Cause SolutionPoor performance is experienced Cause Solution Solving processor problemsCause Solution 158 Troubleshooting without diagnostics Solving CD-ROM and DVD problemsSecurity Network Boot Movie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause SolutionSolving USB flash drive problems 160 Troubleshooting without diagnosticsUSB flash drive not found identified Cause Solution System will not boot from USB flash drive Cause SolutionSolving front panel component problems Solving Internet access problemsSolving front panel component problems 161 Need to disable the webcam Cause Solution162 Troubleshooting without diagnostics Unable to connect to the Internet Cause SolutionSelect Start Control Panel Click Internet OptionsSolving software problems ROM issue Post error has occurred164 Troubleshooting without diagnostics System files may be damagedBacking up, restoring, and recovering in Windows Backing up, restoring, and recovering in Windows 8Creating recovery media and backups Restoring and recovering using Windows 8 tools Using Windows 8 RefreshUsing Windows 8 Reset Recovery using the Windows 8 recovery USB flash drive Select Reset Follow the on-screen instructions to continuePage Creating recovery media Backing up, restoring, and recovering in Windows 7Click All Programs Creating recovery discs To create the Windows DVDSystem Restore Follow the on-screen instructions to set up your backupSystem Recovery System Recovery when Windows is respondingSystem Recovery when Windows is not responding Page Select Install now Post error messages Post error messages Post numeric codes and text messagesControl panel message Description Recommended action DevicesPost numeric codes and text messages Verify monitor is attached and turned Under Storage DPS Self-test Change Storage Storage OptionsSata Emulation to IDE, and select File Save Changes and Exit. ReenterPost error messages If the error persists, update to the latest Bios version and ME firmware version Post numeric codes and text messages Activity Interpreting Post diagnostic front panel LEDsPossible Cause Recommended Action For systems with integrated graphics, replace Install a TXT capable processor Cmos Establishing a setup or power-on password Resetting the setup and power-on passwordClearing and resetting the Cmos Page Japanese power cord requirements General requirementsCountry-specific requirements Appendix a Power cord set requirementsCountry Accrediting Agency 197 Safety precautions Cleaning ComputerCapacitive strip sensor cable Sata characteristics 155 Monitor 137 Mouse 146 Network 151 Power 132 Printer 145 Keyboard 146 Media Card Reader 136System Recovery using recovery