HP 930c manual Troubleshooting Tips

4Getting Help When Things Go Wrong

Troubleshooting Tips

It’s frustrating when things go wrong, but the following pages contain tips that can help you determine what the problem is and how to fix it.

Be sure cable connections are secure. Make sure that you are using the right cable for your operating system. Check if your question is similar to those listed below and then follow the instructions found in that section:

The printer software won’t install, what’s wrong? See pages 33–35.

Why won’t it print? See pages 36–39.

What do the flashing lights mean? See page 40.

Is there a problem with your printout? See pages 41–44.

The printer software won’t install, what’s wrong?

What is the problem?	Possible cause	To solve the problem…
I inserted a CD, but the	• The CD wasn’t properly	1	Reinsert the CD and try again. If this
computer couldn’t read it.	inserted.	2	doesn’t solve your problem…
	OR		Try inserting a CD that you know works.
	• The CD player may be		If that CD doesn’t work, you may need to
	damaged.	3	replace your CD player.
	OR		If other CD’s work but the printer software
	• The CD may be damaged.		CD doesn’t, you may have a damaged CD.
			You can download the printer software
			from an HP web site (see page 45 for web
			site addresses).
		4	If you don’t have Web access, contact
			HP Customer Care. See page 47, to locate
			the phone number nearest you.

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