HP 930c manual Control Panel, Click the Device Manager tab

Getting Help When Things Go Wrong 4

The printer software won’t install, what’s wrong? continued

What is the problem?	Possible cause	To solve the problem…
When I connect a	• Static electricity has built up	1	Disconnect the USB cable from your
USB cable between the	in the cable between your		printer.
printer and my computer,	computer and printer.	2	Unplug the printer from its power cable.
an “Unknown device”	OR	3	Wait approximately 30 seconds.
message appears.	• You may have a defective	4	Plug the power back into the printer.
	USB cable.	5	Plug the USB cable back into the printer.
		6	If “Unknown device” continues to appear in
			the “New hardware found” dialog, replace
			the USB cable or use a parallel cable.
When I connect a	You may not be using	Make sure Windows 98 is running and your
USB cable between the	Windows 98.	computer is connected using a USB cable. If
printer and my computer,		you do not have Windows 98, you need to use
the “New Hardware Wizard”		a parallel cable.
message did not appear.
	You may not have USB	1	In Windows 98, click Start	Settings
	enabled.		Control Panel.
		2	Double-click the System icon.
		3	Click the Device Manager tab.
		4	Click the plus ( + ) icon next to the
			Universal Serial Bus Controller option. If
			you see a USB host controller and a USB
			root hub listed, USB is probably enabled. If
			you do not see these devices listed, refer to
			your computer’s documentation or contact
			the manufacturer for more information on
			enabling and setting up USB.
		5	If you cannot enable USB, you can always
			use a parallel cable to connect your printer
			to your computer.
	Your USB cable may not be	1	Disconnect and then reconnect the USB
	connected properly.		cable from your printer.
		2	Make sure that it is securely attached.

35