HP 930c manual Open

4Getting Help When Things Go Wrong

Why won’t it print? continued

What is the problem?	Possible cause	To solve the problem…
I have a USB cable,	You may not have plugged	1	Disconnect the USB cable from your
and when I try to print I get	your USB cable in before		printer.
a message saying “There	installing the software.	2	Insert the printer software CD (or Disk 1 if
was an error writing to			you have diskettes) into your computer.
LPT1.”		3	Click Start	Run.
		4	Browse the CD, select Setup, then click
			Open.
		5	The setup.exe file will appear in the dialog
			box. Click OK.
		6	Select the Remove HP DeskJet 930C
			Series software option to remove the
			software.
		7	Connect the USB cable to your printer
			again. The USB installation screen should
			appear again.
		8	Repeat the “Install USB software” step. See
			your Quick Start Poster or page 50 in this
			User’s Guide.
My printer is	Your printer may not be	Connect the printer directly to the USB port
connected with a USB cable	getting good data from the	on the computer.
through another USB	other device or hub.
device or a hub and when I
try to print I get a message
saying “There was an error
writing to <name of USB
port>.”

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