HP 930c manual Run, Software

4Getting Help When Things Go Wrong

The printer software won’t install, what’s wrong? continued

What is the problem?	Possible cause	To solve the problem…
The software did not install	• There may be a conflict with	1 Uninstall your printer software.
correctly.	your virus protection	For Windows 95, 98, or NT 4.0
	program.	a Make sure the printer software CD is
	OR		inserted into the CD-ROM drive.
	• There may be a conflict with	b Select Start			Run.
	another software program.	c	Click Browse, then go to the CD icon.
	OR	d Click Open, then click OK.
	• Your printer software didn’t	e When the opening screen for the
	install properly.		software installation appears, select
			Remove HP DeskJet 930C Series
			software.
		If you are running Windows 3.1x:
		a In the Program Manager,
			select File	Run.

b Type the letter of the computer’s CD-ROM drive, followed by setup.exe (for example, if the install CD is in drive D, type D:\setup.exe), then click OK.

c When the opening screen for the printer software installation screen appears, select Remove HP DeskJet 930C Series software.

2 Close any virus protection programs that are active. To close (exit) the program, choose either Step a or b:

a Right-click on the virus protection program icon and select Disable.

b Click the X in the upper right corner of the program’s operating window.

3 Exit all of your software programs. (See 2b above.)

4 Reinstall the printer software. See the “Install Printer Software” step on the Quick Start Poster or see page 49 in this User’s Guide.

If you are still having problems with the software installation, call an HP authorized dealer or HP Customer Care. For the phone number of the HP Customer Care Center nearest you, see page 47.

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