4Getting Help When Things Go Wrong

Is there a problem with your printout? continued

What is the problem?

Possible cause

To solve the problem…

 

 

 

 

Photos aren’t

You may not have inserted the

Insert the photo media glossy side down.

 

 

 

 

 

 

 

 

 

 

 

 

printing correctly.

photo paper correctly.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The photo paper may not be

1

Review the printing instructions on page 10.

 

 

 

 

 

fully engaged.

2

Make sure that the paper length guides are

 

 

 

 

 

 

 

snug up against the photo paper.

 

 

 

 

 

 

 

 

 

 

 

 

 

You may not have selected

1

Go to the Setup tab in the printer

 

 

 

 

 

the appropriate Paper Type

 

software. See “Setup Tab” on page 6.

 

 

 

 

 

or Paper Size.

2

Select an HP Photo Paper as the Paper

 

 

 

 

 

 

 

Type.

 

 

 

 

 

 

3

Select the appropriate sized photo paper as

 

 

 

 

 

 

 

the Paper Size.

 

 

 

 

 

 

4

Click Apply, and then OK.

 

 

 

 

 

 

5

Print your document.

 

 

 

 

 

 

 

 

 

 

 

 

 

You may not have selected

1

Go to the Setup tab in the printer software.

 

 

 

 

 

Best print quality.

 

See “Setup Tab” on page 6.

 

 

 

 

 

 

2

Select Best print quality.

 

 

 

 

 

 

 

 

44

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Image 50
HP 930c manual Or Paper Size, Type