Chapter 7: Troubleshooting and support
Problems and solutions
NOTE If you still cannot solve your problem after reviewing the troubleshooting information provided in the following table, you can run diagnostic tests on your camera to try to isolate and solve the problem yourself. The diagnostic tests for the HP Photosmart 930 series digital camera are provided on the following website: www.hp.com/support.
Problem | Possible cause | Solution |
The camera | The batteries | The charge in the batteries can |
| does not | are functioning | be low or completely drained. Try |
| turn on. | incorrectly, are | installing new or recharged |
| dead, are | batteries. |
| installed | Ensure that the batteries are |
| incorrectly, or | |
| inserted correctly. | |
| are missing. | |
| Do not use ordinary alkaline | |
|
| |
|
| batteries. For best results, use |
|
| |
|
| rechargeable NiMH batteries. If |
|
| you must use alkaline batteries, |
|
| use |
|
| “premium” varieties. |
|
|
|
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