Message | Possible cause | Solution | |
| Connection | The camera | Try connecting the camera | |
| between the | might be | directly to the computer, | |
| imaging device | connected to a | or disconnect other | |
| and computer | computer | devices attached to the | |
| failed | through a USB | USB hub. | |
| hub. |
| |
|
|
| |
| The software | The computer | Either install a memory | |
| cannot retrieve | needs to write | card, make room on the | |
| the Share Menu | files to the | memory card, or unlock it | |
information from | memory card | by switching the locking | |
| your camera | during HP Instant | tab on the card to the | |
| Share setup, but | unlocked position. | |
| the memory card |
| |
| is either missing, |
| |
| full, or locked. |
| |
|
|
| |
Computer cannot | The camera is | Turn on the camera. | |
| find the | turned off. |
| |
| connected |
|
| |
The camera is | Try connecting the | ||
camera | |||
not working | camera directly to an | ||
| |||
| correctly. | HP Photosmart printer or | |
|
| an HP printer with a front | |
|
| panel USB port, and | |
|
| print an image. This will | |
|
| verify that the image, | |
|
| memory card, USB | |
|
| connection, and the USB | |
|
| cable are functioning | |
|
| correctly, or not. | |
|
|
| |
| The cable is not | Make sure that the cable is | |
| connected | firmly connected to the | |
| correctly. | computer and camera. | |
|
|
|
Chapter 7: Troubleshooting and support | 91 |