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HP C6200 manual Network troubleshooting, To install the HP Photosmart Software

Models: C6200

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Page 121

Chapter 14

Solution: Install the HP Photosmart Software that came with the HP All-in-One. If it is installed, restart your computer.

To install the HP Photosmart Software

1.Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

2.When prompted, click Install More Software to install the HP Photosmart Software.

3.Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One.

Cause: The HP All-in-One is turned off.

Solution: Turn the HP All-in-One on.

Cause: The computer is turned off.

Solution: Turn the computer on.

Cause: The HP All-in-One is not properly connected to the computer.

Solution: Check the connection from the HP All-in-One to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the HP All- in-One. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn the HP All-in-One off and then on again.

Troubleshooting

For more information on setting up the HP All-in-One and connecting it to your computer, see the Setup Guide that came with the HP All-in-One.

Network troubleshooting

This section addresses problems you might encounter setting up a wired network.

120 Troubleshooting

Image 121

HP C6200 manual Network troubleshooting, To install the HP Photosmart Software

Contents

HP Photosmart C6200 All-in-One series Contents Troubleshooting Use the copy featuresHP warranty and support Print reports and formsHP Photosmart C6200 All-in- One series Help OneHP Photosmart seriesC6200 HelpAll- HP All-in-One at a glance HP All-in-One overviewControl panel overview Label Icon Name and Description Control panel featuresIcon Purpose Display iconsDisplay sleep state Menu overviewPhotosmart Express Menu Setup MenuScan Menu Copy Menu Use the HP Photosmart SoftwareHelp Menu Overview Find more information Setup GuideFind more information Set your preferences Finish setting up the HP All-in- OneSet your language and country/region To set your languageEnable faster browsing of photos Set the default paper tray for Dpof printingRestore the factory defaults Computer connection information To turn the demo mode on or offPlay a slideshow on the display Supported connection typesTo enable printer sharing on a Windows computer Connect using EthernetConnect to a network Use printer sharingWhat you need for a wired network Wired network setupTo connect the HP All-in-One to the network Connect the HP All-in-One to the networkTo install the Windows HP All-in-One software Install the software for a network connectionRelated topics To change a USB connection to a wired Ethernet connection Manage your network settingsConnect to additional computers on a network View and print network settings Change basic network settings from the control panelTo view and print the network settings Restore network defaultsTo change IP settings Automatic Full Half Change IP settingsSet link speed To set link speedAccess the Embedded Web Server IP Address Subnet Mask Default GatewayTo access the Embedded Web Server Use the Embedded Web ServerTo use the Embedded Web Server to modify network settings Use the Embedded Web Server to modify network settingsNetwork configuration page definitions Wired 802.3 network settings General network settingsFinish setup HEX Network glossaryWEP How do I? How do Load originals Load originals and load paperTo load an original on the glass Recommended papers for printing and copying Choose papers for printing and copyingHP Premium Plus Photo Paper HP Premium Photo PaperRecommended papers for printing only Load paper Additional papers to avoid when copyingPapers to avoid HP CD/DVD TattoosTo load full-size paper Load full-size paperTo load 10 x 15 cm 4 x 6 inch photo paper in the photo tray Load 10 x 15 cm 4 x 6 inch photo paperTo load postcards, Hagaki, or index cards in the photo tray Load postcards, Hagaki, or index cardsLoad envelopes To load envelopes Inkjet labels Load other types of paperHP CD/DVD Tattoo labels Avoid paper jams Load originals and load paper Print from a software application Print from your computerTo print from a software application Change the print settings for the current job Make the HP All-in-One the default printerSet the paper size To set the paper size Set the paper type for printingTo view the print resolution View the print resolutionChange the print speed or quality To set the paper type for printingScale the document size Change the page orientationChange the saturation, brightness, or color tone To change the page orientationPreview your print job Change the default print settingsPrinting shortcuts To change the default print settingsCreate printing shortcuts Delete printing shortcuts Perform special print jobsTo create a printing shortcut Click the Printing Shortcuts tabPrint a photo on photo paper Print a borderless imageTo print a borderless image To print a photo on photo paperTo print a CD/DVD tattoo Print custom CD/DVD labelsTo print in Maximum dpi mode Print using Maximum dpiPrint on both sides To print on both sidesTo print a multiple-page document as a booklet Print a multiple-page document as a bookletTo print multiple pages on a single sheet Print multiple pages on a single sheetTo print a multiple-page document in reverse order Print a multiple-page document in reverse orderPrint on transparencies Reverse an image for iron-on transfersTo reverse an image for iron-on transfers To print on transparenciesTo print a group of addresses on labels or envelopes Print a group of addresses on labels or envelopesPrint a poster Expand Document Options, and then expand Printer FeaturesPrint a Web To print a posterTo print a Web Stop a print jobTo stop a print job from the HP All-in-One To stop a print job from the computer Windows 2000 usersClick Printers To stop a print job from the computer Windows Vista usersPrint Photos Use the photo featuresTo view and select photos View and select photosTo print your photos Print your photos4x6 5x7 To create special projects Create special projects from your photosShare photos using HP Photosmart Software To send photos from a memory card Save photos to your computerTo save photos Edit photos using the control panelRotate a photo Zoom and pan to crop a photoTo crop a photo To adjust the brightness Adjust the brightness of your photosTo rotate a photo Apply special color effects to your photos Print a frame around your photoTo print a frame around your photo To change the color effectsAutomatically enhance your photos Remove red-eyeTo remove red-eye from photos Fix a faded original To fix a faded original photo when making a reprintTo turn off automatic photo enhancement Make reprints of your photos on Make reprints of your photos Use the scan featuresScan an original to a computer Scan an imageTo scan to a computer Scan an original to a memory cardPress OK to select Select Computer To save a scan to a memory cardEdit a scanned preview image Edit a scanned imageEdit a scanned photo or graphic Edit a scanned documentStop scanning Share a scanned image with friends and relativesTo send a scan of a photo or document Press Scan MenuScan Make a copy Use the copy featuresPreview your copy job Set the number of copies Change the copy settings for the current jobSet the copy paper size To set the number of copies from the control panelTo set the paper type for copies Press Copy Menu Set the copy paper typeTo change the copy quality from the control panel Change copy speed or qualityAdjust the lightness and darkness of your copy Change default copy settingsTo adjust the copy contrast from the control panel To set default copy settings from the control panelTo make a borderless copy of a photo from the control panel Make a borderless copy of a photoResize an original to fit onto letter or A4 paper Resize an original using custom settingsTo resize a document from the control panel To set a custom size from the control panelShift the left margin Crop an originalImprove the quality of a copy To crop your copy from the control panel Press Copy MenuTo copy a blurred document from the control panel Stop copyingTo stop copying Copy Print a self-test report Print reports and formsTo print a self-test report To print forms from the control panel Print formsClean the glass Clean the HP All-in-OneTo clean the glass Maintain the HP All-in-OneClean the exterior Clean the lid backingTo clean the lid backing Check the estimated ink levelsReplace the ink cartridges Work with ink cartridgesTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tabTo replace the ink cartridges Work with ink cartridges 101 Related topics Align the printerTo align the printer from the control panel Clean the print headTo align the printer from the HP Photosmart Software To clean the print head from the control panel Clean the ink cartridge contactsTo clean the print head from the HP Photosmart Software To clean the ink cartridge contacts Self-maintenance sounds Reduce energy consumption when the HP All-in-One is offTo enable the Standby/Off state Turn off the HP All-in-OneTo order ink cartridges from your desktop Shop for ink suppliesShop for ink supplies Troubleshooting tips TroubleshootingCommunication problems over a USB connection Information on ink cartridges and the print head Information on paper To clear a paper jam from the Two-sided printing accessoryClear paper jams Troubleshooting common setup issues Hardware setup troubleshootingHP All-in-One will not turn on SolutionWrong measurements are showing in menus on the display Display shows the wrong languageHP All-in-One does not print Communication problems over a USB connection onTo start the installation from a Windows computer Software installation troubleshootingMinimum system checks screen appears Red X appears on the USB connect prompt Received a message that an unknown error has occurredTo retry the USB connection To uninstall from a Windows computer, method Uninstall and reinstall the softwareRegistration screen does not appear Missing HP Photosmart Software To install the HP Photosmart Software Network troubleshootingTo check your LAN card Windows 2000 and XP Computer is unable to discover the HP All-in-OneClick Device Manager To check your LAN card Windows VistaTo establish an active network connection Printer not Found screen appears during installationTo make sure your network connection is active Print quality troubleshooting Cause The paper is too close to the print head Ink is bleeding or smearingInformation on paper on Ink is not filling the text or graphics completelyColors run into each other on the printout Text edges are jaggedLoad full-size paper on Printouts have horizontal streaks or linesPrintouts are faded or have dull colors Adjust the lightness and darkness of your copy onPrintouts seem blurry or fuzzy Clean the glass on Clean the lid backing onPrintouts are slanted or skewed Printouts have vertical streaksInk is overspraying the paper when I print a photo Print troubleshootingPaper is not picked up from the input tray Envelopes print incorrectlyHP All-in-One is not responding Borderless printing produces unexpected resultsPrint troubleshooting 133 Nothing happens when I try to print Click SettingsTo check the printer driver status HP All-in-One prints meaningless charactersPrint troubleshooting 135 Pages in my document came out in the wrong order To check your margin settingsMargins are not printing as expected Text or graphics are cut off at the edge Solution To check your margin settingsBlank page came out while printing To preview the print layoutMy memory card no longer works in my digital camera Memory card troubleshootingHP All-in-One does not read the memory card Photos on the memory card do not transfer to my computer Photo light next to the memory card slots is blinkingFile name appears as meaningless text Memory card is not availableOther users on the network can access my memory card Scan troubleshootingScan fails Scan haltsScan fails because of insufficient computer memory Scanned image is blankScanned image has incorrect page layout Scanned image is incorrectly croppedScanned image shows dotted lines instead of text Text format is incorrectScan feature does not work Copy troubleshootingText is incorrect or missing Copies are too light or too dark Nothing happens when I try to copyFit to Page is not working as expected Parts of the original do not appear or are cut offMake a borderless copy of a photo on Borderless copy has white space around the edgesImage is cropped when I make a borderless copy ErrorsDevice messages Printout is blankPhoto tray problem Mechanism errorFirmware revision mismatch Memory is fullPhoto tray cannot disengage Photo tray cannot engageError reading or writing the file Two-sided printing accessory is missingFile messages Unreadable files. NN files could not be readFile format not supported File not foundInvalid file name Supported file types for the HP All-in-One File corruptedGeneral user messages Memory card errorCannot crop No scan options DisconnectedOut of disk space Memory card must be in slotUse only one card at a time Card access errorCard is inserted incorrectly Card is not fully insertedCard is damaged Paper messagesCannot load paper from input tray Ink is drying Paper jam, misfeed or blocked print head assemblyOut of paper Paper mismatch Power and connection messagesPaper mismatch for photo Wrong paper widthHP All-in-One not found Improper shutdown Ink cartridge messagesTwo-way communication lost Cannot print Calibration errorIncompatible ink cartridges Ink cartridge problem Ink cartridges are expired Ink cartridges are emptyInk delivery failure Ink expiration nearNon-HP ink Ink supply errorOriginal HP ink depleted To clear the print head assembly Print head assembly is stalledPrint head failure Wrong ink cartridges installed Scheduled maintenanceAlignment failed Replace ink cartridges soonReplace the ink cartridges on Warranty HP warranty and supportSupport process After the phone support period Phone support period Placing a callHP Quick Exchange Service Japan Remove the control panel faceplate Secure the ink systemPack the HP All-in-One Technical information SpecificationsEnvironmental product stewardship program Paper use Material safety data sheetsPlastics Recycling programBattery disposal in Taiwan Battery disposal in the NetherlandsSpecial handling of materials Regulatory notices FCC statement Regulatory model identification numberToxic and hazardous substance table Declaration of Conformity Declaration of conformity European Economic AreaIndex Symbols/Numerics184 185 186 187 188