HP warranty and support

Chapter 15

Support process

If you have a problem, follow these steps:

1.Check the documentation that came with the HP All-in-One.

2.Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date device information and expert assistance and includes the following features:

Fast access to qualified online support specialists

Software and driver updates for the HP All-in-One

Valuable HP All-in-One and troubleshooting information for common problems

Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP All-in-One

3.Call HP support. Support options and availability vary by device, country/region, and language.

Before you call HP support

Software programs from other companies might be included with the HP All-in-One. If you experience problems with any of those programs, you will receive the best technical assistance by calling the experts at that company.

NOTE: This information does not apply to customers in Japan. For information on service options in Japan, see HP Quick Exchange Service (Japan)” on page 172.

If you need to contact HP support, do the following before you call:

1.Make sure that:

a. The HP All-in-One is plugged in and turned on.

b. The specified ink cartridges are installed correctly.

c. The recommended paper is properly loaded in the input tray.

2.Reset the HP All-in-One:

a. Turn off the HP All-in-One by pressing the On button.

b. Unplug the power cord from the back of the HP All-in-One. c. Plug the power cord back into the HP All-in-One.

d. Turn on the HP All-in-One by pressing the On button.

3.To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Check the HP Web site for updated information or troubleshooting tips for the HP All-in-One .

4.If you are still experiencing problems and need to speak with an HP support representative, do the following:

a. Have the specific name of the HP All-in-One, as it appears on the control panel, available. b. Print a self-test report.

c. Make a color copy to have available as a sample printout. d. Be prepared to describe your problem in detail.

e. Have your serial number ready.

You can view the serial number by looking at the sticker on the rear side of the HP All-in- One. The serial number is the 10-character code in the upper left corner of the sticker.

5.Call HP support. Be near the HP All-in-One when you call.

Related topics

Print a self-test report” on page 95

170 HP warranty and support

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HP C6200 manual Support process

C6200 specifications

The HP C6200 series is a versatile all-in-one device that excels in providing high-quality printing, scanning, copying, and faxing capabilities for both home and office use. With its sleek design and user-friendly interface, this multifunction printer stands out as a reliable option for various printing needs.

One of the main features of the HP C6200 series is its impressive print quality. Utilizing HP’s advanced ink technology, the device produces sharp text and vibrant colors that make documents and photos stand out. The printer is equipped with an efficient ink cartridge system, allowing users to replace individual cartridges as needed, reducing waste and cost.

Speed is another significant characteristic of the C6200 series. With a fast print speed of up to 22 pages per minute for black and white documents and 18 pages per minute for color prints, productivity is maximized. Additionally, the printer supports various paper sizes and types, including envelopes, photo paper, and labels, making it a versatile choice for different printing tasks.

The scanning and copying features of the C6200 series are equally impressive. With a flatbed scanner and an automatic document feeder, users can efficiently scan multiple-page documents with ease. The scanning resolution can reach up to 1200 dpi, ensuring that detailed images and text are captured accurately. The copying function also includes options for resizing and duplex copying, which further enhances its functionality.

Connectivity is essential in today’s digital age, and the HP C6200 does not disappoint. It supports both wired and wireless connectivity options, including USB, Ethernet, and Wi-Fi. This allows users to print from their computers, smartphones, or tablets without the need for cumbersome cables. The printer is also compatible with HP Smart App, enabling users to manage print jobs seamlessly from their mobile devices.

In terms of design, the C6200 series features a compact footprint, making it suitable for environments where space is limited. The intuitive control panel makes it easy to navigate through various functions and settings. Moreover, energy-efficient technologies help reduce power consumption, contributing to a more environmentally friendly operation.

Overall, the HP C6200 series is a comprehensive all-in-one solution that combines quality, speed, and connectivity. With its advanced features and reliable performance, it is an ideal choice for both personal and professional applications, ensuring that users can meet their diverse printing needs efficiently.