Troubleshooting Without Diagnostics

Solving Audio Problems

Solving Audio Problems

Problem

Cause

Solution

 

 

 

Sound does not come

Software volume control

Double-click the Speaker icon on

out of the speaker or

is turned down.

the taskbar and use the volume

headphones.

 

slider to adjust the volume.

 

 

 

 

The external speakers

Turn on the external speakers.

 

are not turned on.

 

 

 

 

 

External speakers

See the sound card documentation

 

plugged into the wrong

for proper speaker connection.

 

audio jack.

 

 

 

 

 

Audio cable not

Connect audio cable between CD

 

connected.

or DVD-ROM drive and the system

 

 

board.

 

 

 

 

Digital CD audio is not

Enable digital CD audio:

 

enabled.

1. From the Control Panel,

 

 

 

 

select System.

 

 

2. On the Hardware tab, click

 

 

the Device Manager button.

 

 

3. Right-click on the CD/DVD

 

 

device and select Properties.

 

 

4. On the Properties tab, make

 

 

sure “Enable digital CD

 

 

audio for this CD-ROM

 

 

device” is checked.

 

 

 

 

Headphones or devices

Turn on and use headphones or

 

connected to the line-

external speakers, if connected, or

 

out connector mute the

disconnect headphones or external

 

internal speaker.

speakers.

 

 

 

 

Volume is muted.

1. From the Control Panel

 

 

program, click Sound,

 

 

Speech and Audio

 

 

Devices, then click Sounds

 

 

and Audio Devices.

 

 

2. Click the Mute check box to

 

 

remove the check mark from

 

 

the box.

 

 

 

 

Computer is in

Press the power button to resume

 

standby mode.

from standby mode.

ÄCAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose your data.

 

D–12

359782-002

Service Reference Guide, dx2000 uT