HP dx2000 Solving Keyboard and Mouse Problems, Solving Keyboard Problems

Troubleshooting Without Diagnostics

Solving Keyboard and Mouse Problems

Solving Keyboard Problems

Problem Cause Solution

Keyboard commands and	Keyboard connector
typing are not recognized	is not properly
by the computer.	connected.

1.Turn off the computer.

2.Reconnect the keyboard to the back of the computer and restart the computer.

Program in use has	Shut down the computer using
stopped responding	the mouse and then restart the
to commands.	computer.
Keyboard needs	Replace the keyboard.
repairs.
Computer is in	Press the power button to resume
standby mode.	from standby mode.

ÄCAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose your data.

Cursor will not move using	The Num Lock key	Press the Num Lock key. The
the arrow keys on the	may be on.	Num Lock light should not be on if
keypad.		you want to use the arrow keys. The
		Num Lock key can be disabled
		(or enabled) in Computer Setup.

Mouse does not respond to movement or is too slow.

Mouse connector is not properly plugged into the back of the computer.

1.Shut down the computer using the keyboard.

2.Plug the mouse connector into the back of the computer (or the keyboard) and restart the computer.

Program in use has	Shut down the computer using the
stopped responding	keyboard and then restart the
to commands.	computer.
Mouse needs repairs.	Replace the mouse.
Computer is in	Press the power button to resume
standby mode.	from standby mode.

ÄCAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose your data.

Mouse will only move	Mouse roller ball is	Remove roller ball cover from the
vertically or horizontally, or	dirty.	bottom of the mouse and clean it.
movement is jerky.

Service Reference Guide, dx2000 uT 359782-002 D–15