Troubleshooting Without Diagnostics
Solving Network Problems (Continued)Problem
Diagnostics passes, but the computer does not communicate with the network. (continued)
Cause | Solution |
|
|
The network controller | Select the Network icon in the |
is not configured for this | Control Panel and configure the |
computer. | network controller. |
Network controller stopped working when an expansion board was added to the computer.
Network controller interrupt is shared with an expansion board.
Under the Computer Setup Advanced menu, change the resource settings for the board.
The network controller | Verify that the drivers were not |
requires drivers. | accidentally deleted when the |
| drivers for a new expansion board |
| were installed. |
The expansion board installed is a network card (NIC) and conflicts with the embedded NIC.
Under the Computer Setup Advanced menu, change the resource settings for the board.
Network controller stops | The files containing the | Reinstall the network drivers, using |
working without | network drivers are | the Restore Plus! CD. |
apparent cause. | corrupted. |
|
The cable is not securely connected.
Ensure that both ends of the cable are securely attached to the correct devices.
The network controller is | Replace the NIC or replace the |
defective. | system board if the NIC is |
| embedded. |
New network card will | New network card may |
not boot. | be defective or may not |
| meet |
| specifications. |
Install a working,
Cannot connect to | The network controller is | Verify Network Connectivity, that a |
network server when | not configured properly. | DHCP Server is present, and that |
attempting Remote |
| the Remote System Installation |
System Installation. |
| Server contains the NIC drivers for |
|
| your NIC. |
|
|
|
System setup utility | Unprogrammed EEPROM. | Flash the ROM. |
reports unprogrammed |
|
|
EEPROM. |
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| Service Reference Guide, dx2000 uT |