Troubleshooting Without Diagnostics

 

 

 

 

 

 

 

 

 

Solving CD-ROM and DVD Problems (Continued)

 

 

 

 

 

 

 

Problem

Cause

Solution

 

 

 

 

 

 

 

 

Recording audio CDs is

Wrong or poor quality

1.

Try using a slower recording

 

difficult or impossible.

media type.

 

speed.

 

 

 

2.

Verify that you are using the

 

 

 

 

correct media for the drive.

 

 

 

3.

Try a different brand of media.

 

 

 

 

Quality varies widely between

 

 

 

 

manufacturers.

 

 

 

 

 

 

Solving Drive Key Problems

Solving DiskOnKey Problems

Problem

Cause

Solution

Drive Key is not seen as a drive letter in Windows XP.

The drive letter after the last physical drive is not available.

Change the default drive letter for the Drive Key in Windows XP.

The computer boots to

Drive Key is bootable.

Install the Drive Key after the

DOS after making a

 

operating system boots.

bootable Drive Key.

 

 

 

 

 

Solving Internet Access Problems

Solving Internet Access Problems

Problem

Cause

Solution

Unable to connect to the Internet.

Internet Service Provider (ISP) account is not set up properly.

Verify Internet settings or contact the ISP for assistance.

Modem is not set up properly.

Reconnect the modem. Verify the connections are correct using the quick setup documentation.

Web browser is not set up properly.

Verify that the Web browser is installed and set up to work with your ISP.

 

Cable/ DSL modem is

Plug in cable/DSL modem. You

 

not plugged in.

should see a “power” LED light on

 

 

the front of the cable/DSL modem.

 

 

 

 

Service Reference Guide, dx2000 uT

359782-002

D–23