If you want to make a borderless copy of a very small original, scan the original into the computer, resize the image, and then print a borderless copy of the enlarged image.

Cause: You are trying to make a borderless copy without using photo paper.

Solution: Use photo paper to make borderless copies.

Scan troubleshooting

Use this section to solve these scan problems:

•Scan halts

•Scan fails

•Scan fails because of insufficient computer memory

•Scanned image is blank

•Scanned image is incorrectly cropped

•Scanned image has incorrect page layout

•Text format is incorrect

•Scanned image shows dotted lines instead of text

•Text is incorrect or missing

Scan halts

Cause: The computer system resources might be low.

Solution: Turn off the HP All-in-One and then turn it back on. Turn off the computer and then turn it back on.

If this does not work, try changing the scan to a lower resolution in the software.

Scan fails

Cause: The computer is not turned on.

Solution: Turn on your computer.

Cause: Your computer is not connected to the HP All-in-One by a USB cable.

Solution: Connect your computer to the HP All-in-One with a standard USB cable. For more information, see the Setup Guide.

Cause: The HP Photosmart Software might not have been installed.

Solution: Insert the HP All-in-One installation CD and install the software. For more information, see the Setup Guide.

Troubleshooting

Cause: The HP Photosmart Software is installed, but is not running.

Scan troubleshooting

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