Troubleshooting

Chapter 12

•The software that came with the HP All-in-One was not installed correctly.

•The software that came with the HP All-in-One is installed, but it is not running.

Solution: Make sure your computer is turned on and is connected to the HP All-in- One. Also make sure you installed the software that came with the HP All-in-One.

For more information, see:

Communication problems over a USB connection

No scan options

Cause: The software that came with the HP All-in-One is not running, or has never been installed.

Solution: Make sure the software is installed and running. For more information, see the Setup Guide that came with the HP All-in-One.

Out of disk space

Cause: There is not enough available memory on your computer to perform the task.

Solution: Close some applications and try the task again.

Paper messages

The following is a list of paper-related error messages:

•Cannot load paper from input tray

•Ink is drying

•Out of paper

•Paper jam, misfeed or blocked carriage

•Paper mismatch

•Wrong paper width

Cannot load paper from input tray

Cause: There is not enough paper in the input tray.

Solution: If the HP All-in-One is out of paper or there are only a few sheets remaining, load more paper in the input tray. If there is paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the input tray. To continue your print job, press the Resume button on the control panel of the HP All-in-One.

Ink is drying

Cause: Transparencies and some other media require a drying time that is longer than normal.

120 Troubleshooting