NOTE: Do not remove the old print cartridge until a new one is available.
For more information on print cartridges, see Print cartridge troubleshooting.
Need alignment or alignment failedCause: The incorrect type of paper is loaded in the input tray.
Solution: If you have colored paper loaded in the input tray when you align the print cartridges, the alignment fails. Load unused plain white letter or A4 paper into the input tray, and then try the alignment again. If the alignment fails again, you might have a defective sensor or print cartridge.
To find support and warranty information, go to the HP Web site at www.hp.com/ support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Troubleshooting
Cause: Protective tape is covering the print cartridges.
Solution: Check each print cartridge. The tape might have been removed from the
1
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
Remove and then reinsert the print cartridges. Verify that they are fully inserted and locked in place.
Errors 125