If you are connecting the HP All-in-One through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer.

Check other printers or scanners. You might need to disconnect older products from your computer.

Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn the HP All-in-One off and then on again.

After you check the connections, try restarting your computer. Turn the HP All-in- One off and then on again.

If necessary, remove and then install the software you installed with the HP All- in-One again. For more information, see Uninstall and reinstall the software.

For more information on setting up the HP All-in-One and connecting it to your computer, see the Setup Guide that came with the HP All-in-One.

Troubleshooting

Software installation troubleshooting

Use this section to solve any problems you might encounter while setting up the HP All- in-One software.

This section contains the following topics:

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

The minimum system checks screen appears

A red X appears on the USB connect prompt

I received a message that an unknown error has occurred

Some of the buttons are missing in the HP Solution Center

The registration screen does not appear

The HP Digital Imaging Monitor does not appear in the system tray

Missing HP Photosmart Software

Uninstall and reinstall the software

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

Cause: The installation failed to run automatically.

Solution: If the installation does not run automatically, you can start it manually.

To start the installation from a Windows computer

1.From the Windows Start menu, click Run.

2.In the Run dialog box, enter d:\setup.exe, and then click OK.

If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter.

The minimum system checks screen appears

Cause: Your system does not meet the minimum requirements to install the software.

Software installation troubleshooting

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