support and warranty HP

Chapter 13

3.To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Check the HP Web site for updated information or troubleshooting tips for the HP All-in-One.

4.If you are still experiencing problems and need to speak with an HP support Representative, do the following:

a. Have the specific name of the HP All-in-One, as it appears on the control panel, available. b. Print a self-test report.

c. Make a color copy to have available as a sample printout. d. Be prepared to describe your problem in detail.

e. Have your serial number ready.

You can view the serial number by looking at the sticker on the rear side of the HP All-in- One. The serial number is the 10-character code in the upper left corner of the sticker.

5.Call HP support. Be near the HP All-in-One when you call.

Related topics

•Print a self-test report

•Placing a call

HP support by phone

For a list of support phone numbers, see the printed documentation that came with the device. This section contains the following topics:

•Phone support period

•Placing a call

•After the phone support period

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.

Placing a call

Call HP support while you are in front of the computer and the HP All-in-One. Be prepared to provide the following information:

•Model number (located on the label on the front of the HP All-in-One)

•Serial number (located on the back or bottom of the HP All-in-One)

•Messages that appear when the situation occurs

•Answers to these questions:

•Has this situation happened before?

•Can you re-create it?

•Did you add any new hardware or software to your computer at about the time that this situation began?

•Did anything else occur prior to this situation (such as a thunderstorm, HP All-in-One was moved, etc.)?

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.

130 HP warranty and support