Troubleshooting

Chapter 12

Solution: Change the print setting or load the appropriate paper in the input tray. For more information, see:

•Set the paper type for printing

•Choose papers for printing and copying

Wrong paper width

Cause: The print setting for the print job does not match the paper type or size loaded in the HP All-in-One.

Solution: Change the print setting or load the appropriate paper in the input tray. For more information, see:

•Set the paper type for printing

•Choose papers for printing and copying

Power and connection messages

The following is a list of power- and connection-related error messages:

•HP All-in-One not found

•Communication test failed

•Improper shutdown

•Two-way communication lost

HP All-in-One not found

Cause: This error applies only to USB-connected devices. The USB cable is not plugged in properly.

Solution: If the HP All-in-One is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the HP All-in-One and the computer, as shown below.

122 Troubleshooting