Frequently asked questions

Connections

What is the difference between GSM and GPRS/EDGE/WCDMA/HSDPA technology?

GSM technology is typically used for voice calls and text messaging. GPRS/EDGE/WCDMA/HSDPA technology provides a data connection to the wireless phone network that can be used for web browsing, Multimedia Messaging Service (MMS), or accessing your corporate network.

NOTE: Data Services or multimedia messaging may result in additional charges. Check with your service provider for data services and cost.

If you have trouble with your connection, contact your service provider.

What bands does my device support?

Quad Band GSM/GPRS/EDGE: 850, 900, 1800, 1900 MHZ

Tri-Band WCDMA/HSDPA: 850, 1900, 2100 MHZ

HSDPA 3G

I cannot use certain call functions. What should I do?

To use certain advanced call functions, such as Call Forwarding or Call Barring, you might need to subscribe to these services from your service provider. Contact your service provider to determine whether you are subscribed to advanced call functions.

What do I do if my device shows No Service?

If you are getting “No Service” on your phone, try resetting your phone. Pull the battery out and reinsert it.

Move to a different location with better reception.

If you are inside a building, try going outside to get better coverage.

Contact your carrier to clarify coverage area and service outages.

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