Advanced troubleshooting
If you have tried the suggestions provided in the Basic troubleshooting section and are still unable to connect your HP Officejet/Officejet Pro device to the wireless network, try the following suggestions in the order listed:
1.Make sure that the computer is connected to your network (page 6)
2.Make sure that the HP Officejet/Officejet Pro device is connected to your network (page 6)
3.Check to see if the firewall software is blocking communication (page 7)
4.Make sure the HP Officejet/Officejet Pro device is online and ready (page 8)
6.Make sure the HP Network Devices Support service is running (Windows only) (page 8)
1.Make sure that the computer is connected to your network
To check a wired (Ethernet) connection
Many computers have indicator lights beside the port where the Ethernet cable from the router connects to your computer. Usually there are two indicator lights, one that is on and another that blinks. If your computer has indicator lights, check to see if the indicator lights are on. If the lights are not on, try reconnecting the Ethernet cable to the computer and the router. If you still do not see lights, there might be a problem with the router, the Ethernet cable, or your computer.
NOTE: Macintosh computers do not have indicator lights. To check the Ethernet connection on a Macintosh computer, click System Preferences in the Dock, and then click Network. If the Ethernet connection is working correctly,
To check a wireless connection
1.Make sure that your computer’s wireless has been turned on. (For more information, see the documentation available with your computer.)
2.If you are not using a unique network name (SSID), then it is possible that your wireless computer could be connected to a nearby network that is not yours.
The following steps can help you determine if your computer is connected to your network.
Windows
a.Click Start, point to Settings, click Control Panel,
Click Start, click Control Panel, point to Network Connections, and then click View Network Status and Tasks.
Leave the network dialog box open while you continue to the next step.
b.Disconnect the power cord from the wireless router. The connection status of your computer should change to Not Connected.
c.Reconnect the power cord to the wireless router. The connection status should change to Connected.
Mac OS
a.Click the AirPort icon in the menu bar at the top of the screen. From the menu that appears, you can determine if the AirPort is turned on and which wireless network your computer is connected to.
NOTE: For more detailed information about your AirPort connection, click System Preferences in the Dock, and then click Network. If the wireless connection is working correctly, a green dot appears next to AirPort in the list of connections. For more information, click the Help button in the window.
If you are unable to get your computer connected to your network, contact the person who set up your network or the router manufacturer as there might be a hardware issue with either your router or computer.
If you are able to access the Internet and are using a computer running Windows, you can also access the HP Network Assistant at http://www.hp.com/sbso/
2.Make sure that the HP Officejet/ Officejet Pro device is connected to your network
If your device is not connected to the same network as your computer, you will not be able to use the HP device over the network. Follow the steps described in this section to find out if your device is actively connected to the correct network.
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Solving wireless (802.11) problems | 6 |