4.Make sure the HP Officejet/Officejet Pro device is online and ready
If you have the HP software installed, you can check the HP device’s status from your computer to see if the device is paused or offline, preventing you from using it.
To check the HP device’s status, complete the following steps:
Windows
1.Click Start, point to Settings, and then click Printers or Printers and Faxes.
-Or -
Click Start, click Control Panel, and then
2.If the printers on your computer are not being displayed in Details view, click the View menu, and then click Details.
3.Do one of the following, depending on the printer status:
•If the HP device is Offline,
•If the HP device is Paused,
4.Try using the HP device over the network.
Mac OS
1.Click System Preferences in the Dock, and then click Print & Fax.
2.Select the HP device, and the click Print Queue.
3.If Jobs Stopped appears in the window that appears, click Start Jobs.
If you can use the HP device after performing the steps above but find that the symptoms persist as you continue to use the device, your firewall might be interfering. For more information see “Configure your firewall to work with HP devices” on page 10. If you still cannot use the HP device over the network, continue to the next section for additional troubleshooting help.
5.Make sure the wireless version of the HP Officejet/Officejet Pro device is set as the default printer driver (Windows only)
If you install the software again, the installer might create a second version of the printer driver in your Printers or Printers and Faxes folder. If you have difficulties printing or connecting to the HP device, make sure the correct version of the printer driver is set as the default.
1.Click Start, point to Settings, and then click Printers or Printers and Faxes.
-Or -
Click Start, click Control Panel, and then
2.Determine if the version of the printer driver in the Printers or Printers and Faxes folder is connected wirelessly:
a.
b.On the Ports tab, look for a port in the list with a checkmark. The version of the printer driver that is connected wirelessly has Standard TCP/IP Port as the Port description, next to the checkmark.
3.
NOTE: If there is more than one icon in the folder for the HP device,
6.Make sure the HP Network Devices Support service is running (Windows only)
To restart the HP Network Device Support service
1.Delete any print jobs currently in the print queue.
2.On the desktop,
3.
4.Scroll down the list of services, right click
HP Network Devices Support, and then click Restart.
5.After the service restarts, try using the HP device over the network again.
If you are able to use the HP device over the network, your network setup was successful.
If you still cannot use the HP device over the network or if you have to periodically perform this step in order to use your device over the network, your firewall might be interfering. For more information see “Configure your firewall to work with HP devices” on page 10.
If this still does not work, there might be a problem with your network configuration or router. Contact the person who set up your network or the router manufacturer for help.
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Solving wireless (802.11) problems | 8 |
