Is online ordering safe?

The software establishes a secure SSL connection directly with our e-commerce servers. This secure connection is used to send customer payment and order information and adheres to the standards used by web browsers and financial institutions.

Why isn’t my coupon code working?

Most coupon codes can be used only once. Try inputting the code again and clicking the Apply button. If it still doesn’t work, we recommend you contact customer support before placing the order.

The product I received is not the product I created. What happened?

If you saved the project, open it and inspect your work. Switch to full viewing mode for a closer look. Also, if your saved project contains more than one project (found under the My Projects listing), inspect those as well; you may have inadvertently ordered the wrong project.

HP Photo Creations Manual, v1.3 Copyright 2004–2010 Visan/RocketLife

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