•Make sure that the tray is completely loaded. If you are using special media that is only available in small quantities, try placing the special media on top of other paper of the same size to help fill the tray. (Some media is picked up more easily if the tray is full.)
•When reinserting Tray 2 (optional) into the device, do so gently. Forceful insertion with a full stack of paper may cause sheets to slide up within the device, causing the device to jam or pick multiple sheets at one time.
•Use HP media for optimum performance and efficiency.
Solve copy problems
If the following topics do not help, see Support and warranty for information about HP support.
No copy came out
•Check the power
Make sure that the power cord is securely connected, and the device turned on.
•Check the status of the device
•The device might be busy with another job. Check the
•The device might be jammed. Check for jams. See Clear jams.
•Check the trays
Make sure that media is loaded. See Load media for more information.
Copies are blank
•Check the trays
•If you are copying from the ADF, make sure that the originals have been loaded correctly. For more information, see Load an original in the automatic document feeder (ADF).
•If you are copying from the scanner glass, make sure that the ADF is empty.
•Check the media
The media might not meet
•Check the settings
The contrast setting might be set too light. Use the Copy button on the control panel to create darker copies.
Wrong original was copied
Check the trays
If you are copying from the scanner glass, make sure that the ADF is empty.
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