Manuals / HP / Computer Equipment / All in One Printer

HP Pro L7580 Solve copy problems, No copy came out, Copies are blank, Wrong original was copied

Models: Pro L7750 Pro L7580 Pro L7650 Pro L7555 Pro L7590 Pro L7550 Pro L7680 Pro L7780

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•Make sure that the tray is completely loaded. If you are using special media that is only available in small quantities, try placing the special media on top of other paper of the same size to help fill the tray. (Some media is picked up more easily if the tray is full.)

•When reinserting Tray 2 (optional) into the device, do so gently. Forceful insertion with a full stack of paper may cause sheets to slide up within the device, causing the device to jam or pick multiple sheets at one time.

•Use HP media for optimum performance and efficiency.

Solve copy problems

If the following topics do not help, see Support and warranty for information about HP support.

No copy came out

•Check the power

Make sure that the power cord is securely connected, and the device turned on.

•Check the status of the device

•The device might be busy with another job. Check the control-panel display for information about the status of jobs. Wait for any job that is processing to finish.

•The device might be jammed. Check for jams. See Clear jams.

•Check the trays

Make sure that media is loaded. See Load media for more information.

Copies are blank

•Check the trays

•If you are copying from the ADF, make sure that the originals have been loaded correctly. For more information, see Load an original in the automatic document feeder (ADF).

•If you are copying from the scanner glass, make sure that the ADF is empty.

•Check the media

The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). See Select print media for more information.

•Check the settings

The contrast setting might be set too light. Use the Copy button on the control panel to create darker copies.

Wrong original was copied

Check the trays

If you are copying from the scanner glass, make sure that the ADF is empty.

Solve copy problems

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HP Pro L7580, Pro L7750, Pro L7680 manual Solve copy problems, No copy came out, Copies are blank, Wrong original was copied

Contents

HP Officejet Pro L7300/L7500/L7600/L7700 Page HP Officejet Pro L7300/L7500/ L7600/L7700 All-in-One series Copy limitations Safety informationCopyright information Trademarks Contents Print CopyScan Fax some models only Work with memory devices some models only Configure and manage Case D Fax with a distinctive ring service on the same line Maintain and troubleshoot Support and warranty HP supplies and accessories Regulatory information Device specifications Environmental sustainability program Location Get startedFind other resources for the product Resource Description Control panel Accessibility Support Understand the HP All-in-One partsVisual Mobility Front view Memory card slots Printing supplies area Control panel Back view Label Control panel buttons and lights Label Icon Color display Connection information Two-line displayDescription Recommended Enabled computer Technology Phone, or Bluetooth To install the duplexer Install the accessoriesInstall the duplexer Install Tray To install Tray Turn on accessories in the print driver To turn on accessories on Windows computers To turn on accessories on Macintosh computersClick Apply Changes Use control panel menus Use the all-in-one Control-panel message types Change device settingsError messages Critical error messages Use the HP photo and imaging software Use the HP Solution Center WindowsTo change settings from the control panel To change settings from the embedded Web server To open the HP Photosmart Software on a Windows computer Type numbers and text on the control-panel keypad Text and symbolsTo enter a space, pause, or symbol To erase a letter, number, or symbol Type text using the visual keyboard some models only To enter text by using the visual keyboardTo add a space Load the originals Available symbols for dialing fax numbers some models onlyAvailable Description symbols Available when entering Load an original on the scanner glass To load an original in the document feeder trayTo load an original on the scanner glass Tips for selecting and using print media Select print mediaCards and envelopes Custom-sized media Understand specifications for supported mediaPhoto media Transparencies Statement 140 x 216 mm X 8.5 inches EnvelopesCards Borderless A6 card 105 x Mm 4.13 x 5.83 inches Photo mediaOther media Understand supported media types and weights Tray Type Weight Paper 60 to 105 g/m2Capacity Load media Set minimum marginsMedia Left Right Top Bottom Margin To load Tray 1 main tray To load Tray Configure trays Want toFollow these steps Print on special and custom-sized media To print on special or custom-sized media WindowsTo print on special or custom-sized media Mac OS Click Manage Custom Sizes in the Paper Size pull-down menu Click Properties or SetupPrint borderless To print a borderless document Windows Open the Paper Type/Quality panel Set up speed-dial entries some models onlySet up fax numbers as speed-dial entries or groups To print a borderless document Mac OS To set up a speed-dial group Set up network folders as speed-dial entries some models Print and view a list of speed-dial entries Print Change print settingsTo change default settings for all future jobs Windows To change settings Mac OS Print on both sides duplexing Guidelines for printing on both sides of aTo perform duplexing Windows Cancel a print job To perform automatic duplexing Mac OSOpen the Two-Sided Printing panel Crop an original color display models only Change the copy settingsCopy Make copies from the control panel To crop an image from the control panel Cancel a copy job Set up Direct Digital Filing some models only ScanScan an original Under Address Book, click Direct Digital Filing Speed-dial To set up a network folderTo set up a speed-dial entry Scan an original to a network folder To send a scan to a network folder Press Start ScanSelect Select Computer Press OK or Start Scan Use Webscan via embedded Web serverScan from a TWAIN-compliant or a WIA-compliant program Scan an original to a memory device Edit a scanned photo or graphic Edit a scanned originalTo scan from a TWAIN-compliant program To scan from a WIA-compliant program Cancel a scan job Change scan settings Insert a memory card Work with memory devices some models only To insert a memory card Connect a digital camera To print camera-selected photos using the Dpof standard Connect a storage device Print photos from the control panel View photos using your computerPrint photos using a proof sheet View photos To print a proof sheet For color display modelsFor two-line display models To scan a completed proof sheet To complete a proof sheet To print a panoramic photo Print panoramic photos Print passport photos To select additional photos for printingTo print passport photos Print video action photos Save photos to your computer To create video action printsTo print now To save photos Fax some models only Send a faxSend a basic fax Send a fax manually from a phone To send a basic fax from the control panelTo send a fax manually from a phone To send a fax using monitor dialing from the control panel Send a fax using monitor dialing Press Start FAX Black again Receive a faxReceive a fax manually Press Start FAX Black Off Set up backup fax receptionOn Error Only To receive a fax manually Reprint received faxes from memory To forward faxes from the control panel To forward faxes using the embedded Web serverForward faxes to another number To clear fax logs via the embedded Web server To select a number from the caller ID list Set the junk fax modeTo set the junk fax mode Block junk fax numbers Remove numbers from the junk fax list To remove numbers from the list of junk fax numbersView a list of blocked fax numbers Change fax settings Configure the fax headerSet the answer mode Auto answer Change the answer ring pattern for distinctive ring Press Basic Fax Setup, and then press Rings to AnswerPress Advance Fax Setup, and then press Distinctive Ring Set the number of rings before answering To set the answer ring pattern via the embedded Web server Set the fax error correction modeSet the dial type Set the redial options To set the fax speed from the control panel Select Advanced Fax Setup, and then press Fax SpeedFax over the Internet Set the fax speed Test fax setup To test fax setupUse reports Print fax confirmation reports Print fax error reports Print and view the fax log Cancel a fax Configure and manage Manage the deviceOverview of management tasks Ink cartridge and printhead status Monitor the deviceIf you want Embedded Web server Printer status information Click Administer the device Setting up the dial type Click the Settings Wireless 802.11. In the IP AddressConfiguration section, select Manual IP Configure Direct Digital Filing settings Use device management tools Embedded Web serverTo open the embedded Web server To open the Toolbox Pages/buttons ContentsToolbox Windows Embedded Web server pages Ink Level Information Shows estimated ink Tabs ContentsPrint PQ print quality Diagnostic Toolbox tabs HP Printer Utility panels Information and Support panel Printer Settings panelHP Printer Utility Mac OS To open the HP Printer Utility HP Instant Support Network Printer Setup Utility Mac OSHP Web Jetadmin software To open the Network Printer Setup Utility MyPrintMileage Understand the self-test diagnostic Understand the self-test diagnostic Network Configuration Understand the network configuration Configure network options Change basic network settingsChannel range definitions Turn the wireless radio on and off Change advanced network settingsUse the Wireless Setup Wizard View and print network settings To Change IP settings Set up faxing for the device some models onlySelect Advanced Setup, then select Link Speed Automatic Full Half To View IP settings Set up faxing parallel phone systems Choose the correct fax setup for your home or officeCountries/regions with a parallel-type phone system Set up faxing for the device some models only 103 Select your fax setup case Recommended fax setup for parallel-type phone systemsRecommended fax setup for serial-type phone systems Case a Separate fax line no voice calls received Other equipment/services Case B Set up the device with DSL To set up the device with a separate fax line To set up the device with DSL To set up the device with a distinctive ring service Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the device with a shared voice/fax line Case F Shared voice/fax line with voice mail Set up the device with a computer dial-up modem To set up the device with voice mail Set up the device with a computer DSL/ADSL modem To set up the device with a computer dial-up modem Case H Shared voice/fax line with computer modem To set up the device with a computer DSL/ADSL modem Example of a parallel splitter Shared voice/fax with computer dial-up modem Computer Telephone Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Chapter 10 Example of a parallel splitter Configure and manage Set up faxing for the device some models only 121 To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Direct connection Configure the device Windows To share the device on a locally shared network To connect the device before installing the software To install the device on a network To install the device software on client computersNetwork connection Configure the device Mac OS To install the software for network or direct connectionSelect Network Printer or Network Printer Server To share the device among computers running Mac OS To share the device on a locally shared network Understand 802.11 wireless network settings Communication modeNetwork name Ssid Data encryption Security settings To set up wireless communication using the installer Windows To set up the device on a wireless network Mac OS To set up wireless communication using SecureEasySetup SES To add hardware addresses to a WAP To turn off wireless communicationGuidelines for reducing interference on a wireless network Guidelines for ensuring wireless network security Other guidelines Set up the device for Bluetooth communication Series Connect the device with BluetoothTo find out the address of the device a. Press Setup Connecting the device with Bluetooth on Windows To install and print using the Microsoft stack To install and print using the Widcomm/Broadcom stackClick View devices in range Open the Printer Setup Utility Set Bluetooth security for the deviceConnect the device with Bluetooth on Mac OS To install and print using Bluetooth To set the device to be not visible from the control panel Use a passkey to authenticate Bluetooth devices Uninstall and reinstall the software Reset Bluetooth settings via the embedded Web serverTo uninstall from a Windows computer, method Uninstall and reinstall the software 141 Chapter Supported ink cartridges Maintain and troubleshoot To replace the ink cartridges Replace the ink cartridges To print the print quality diagnostic Maintain the printheadsTo check printhead health To align the printheads To clean the printheads To clean the printhead contacts manuallyTo calibrate the linefeed Chapter Maintain the printheads 149 To replace the printheads Maintain the printheads 151 Store printheads Clean the deviceStore printing supplies Store ink cartridges Clean the scanner glass Clean the automatic document feeder ADFTo clean the scanner glass To clean the ADF Clean the device 155 To clean the ADF lid backing Clean the exterior Troubleshooting tips and resources Device is not responding nothing prints Solve printing problemsError message appears on control-panel display Device shuts down unexpectedly Device does not accept printhead Blank or partial page printed Device takes a long time to print Something on the page is missing or incorrect Placement of the text or graphics is wrong Poor print quality and unexpected printouts Device prints half a page, then ejects the paperPoor quality printouts Check the type of media loaded in the device Check the print settingsMeaningless characters print Ink is smearing Wrong colors are printing Ink is not filling the text or graphics completelyOutput is faded or dull colored Colors are printing as black and white Solve paper-feed problems Multiple pages are being picked up Media is not picked up from a trayMedia is not coming out correctly Pages are skewing Wrong original was copied Solve copy problemsNo copy came out Copies are blank Copy defects are apparent Documents are missing or fadedSize is reduced Copy quality is poor Error messages appear Solve scan problems Scanner did nothing Scan takes too longPart of the document did not scan or text is missing Reload document and then restart job Text cannot be editedScanned image quality is poor Check the originals Take steps to improve the scan quality Image quality is better when printedScanned image is skewed crooked Graphics look different from the original Unable to scan to network folder Direct Digital Filing Scan defects are apparent Disk is full Solve fax problemsFilename prefix has not been set up correctly Fax test failed Fax Hardware Test failed Solution Phone Cord Connected to Correct Port on Fax test failed Solve fax problems 177 Dial Tone Detection test failed Solution Display always shows Phone Off Hook Fax Line Condition test failed Solution Device is having problems sending and receiving faxes Solve fax problems 181 Device cannot receive faxes, but can send faxes Solution Device is having problems sending a manual fax Solution Solve fax problems 183 Device cannot send faxes, but can receive faxes Solution To extend your phone cord Solve photo memory card problemsFax tones are recorded on my answering machine Solution Phone cord that came with my device is not long enough Check the memory card slot Device cannot read the memory cardDevice cannot read photos on the memory card Check the memory card Embedded Web server cannot be opened Solve device management problems Check the hardware connections Troubleshoot installation issuesHardware installation suggestions Software installation suggestions Check the device to ensure the following Solve alignment page problemsSolve software installation problems Verify installation preliminaries Solve network problems General network troubleshootingProblems connecting to a wired network Check the wireless communication settings Solve wireless problems Add hardware addresses to a wireless access point WAP Reset network configuration settingsClear jams To clear a jam Clear a jam in the device Chapter To clear a jam in the ADF Clear jams in the ADF Chapter Tips for avoiding jams Supplies HP supplies and accessoriesAccessories Order printing supplies online HP media Printheads Before you call Support and warrantyObtain electronic support Obtain HP telephone support Telephone support numbers Appendix B Support and warranty Hewlett-Packard limited warranty statement Prepare the device for shipment Remove the ink cartridges and printheads before shipmentTo remove ink cartridges before shipment Remove the control-panel faceplate To remove printheads before shipmentTo remove the control-panel faceplate Pack the device To pack the device Feature Capacity Device specificationsPhysical specifications Product features and capacities System requirements Processor and memory specifications Print resolution Network protocol specificationsEmbedded Web server specifications Print specifications Color Copy specificationsFax specifications Mode Type Speed ppm Electrical specifications Scan specificationsDirect Digital Filing specifications Environmental specifications Lexar Media JumpDrive 256 MB Memory card specificationsSupported devices USB flash drives Regulatory information FCC statementShielded cables Exposure to radio frequency radiation wireless products only Appendix D Regulatory information 217 EMI statement Korea Other regulatory information LED classification Regulatory information for wireless productsPower cord statement Vcci statement Japan Regulatory model number Appendix D Regulatory information Regulatory information for wireless products 221 Appendix D Regulatory information Regulatory information for wireless products 223 Appendix D Regulatory information Regulatory information for wireless products 225 Declaration of conformity HP Officejet Pro L7700 Declaration of conformity 227 Reduction and elimination Power consumptionBattery information Environmental sustainability program HP products and supplies Material safety data sheets RecyclingProduct packaging Plastics Index Page Page Page OCR Page Page Page Twain Page Page Hewlett-Packard Development Company, L.P