Manuals / HP / Computer Equipment / All in One Printer

HP Pro L7750, Pro L7680 manual Troubleshoot installation issues, Hardware installation suggestions

Models: Pro L7750 Pro L7580 Pro L7650 Pro L7555 Pro L7590 Pro L7550 Pro L7680 Pro L7780

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Chapter 10

Troubleshoot installation issues

If the following topics do not help, see Support and warranty for information about HP support.

•Hardware installation suggestions

•Software installation suggestions

•Solve alignment page problems

•Solve software installation problems

•Solve network problems

•Solve wireless problems

Hardware installation suggestions

Check the device

•Make sure that all packing tape and material have been removed from outside and inside the device.

•Make sure that the device is loaded with paper.

•Make sure that no lights are on or blinking except the Ready light, which should be on. If the Attention light is blinking, check for messages on the control panel.

•Make sure that the device can print a self-test diagnostic page.

Check the hardware connections

•Make sure that any cords and cables that you are using are in good working order.

•Make sure that the power cord is connected securely to both the device and to a working power outlet.

•Make sure that the phone cord is connected to the 1-LINE port.

Check the printheads and ink cartridges

•Make sure that you have removed the orange caps from the printheads.

•Make sure that all of the printheads and ink cartridges are firmly installed in their correct, colorcoded slot. Press down firmly on each one to ensure proper contact. The device cannot work if they are not all installed.

•Make sure that the printhead latch is closed properly.

•If the display shows a printhead error message, clean the contacts on the printheads.

Software installation suggestions

Check the computer system

•Make sure that your computer is running one of the supported operating systems.

•Make sure that the computer meets at least the minimum system requirements.

188 Maintain and troubleshoot

Image 192

HP Pro L7750 manual Troubleshoot installation issues, Hardware installation suggestions, Software installation suggestions

Contents

HP Officejet Pro L7300/L7500/L7600/L7700 Page HP Officejet Pro L7300/L7500/ L7600/L7700 All-in-One series Safety information Copyright informationTrademarks Copy limitations Contents Print CopyScan Work with memory devices some models only Fax some models only Configure and manage Case D Fax with a distinctive ring service on the same line Maintain and troubleshoot HP supplies and accessories Support and warranty Device specifications Regulatory information Environmental sustainability program Get started Find other resources for the productResource Description Location Accessibility Control panel Understand the HP All-in-One parts VisualMobility Support Front view Printing supplies area Memory card slots Back view Control panel Control panel buttons and lights Label Label Color display Icon Connection information Two-line displayDescription Recommended Technology Phone, or Bluetooth Enabled computer Install the accessories Install the duplexerInstall Tray To install the duplexer Turn on accessories in the print driver To install Tray To turn on accessories on Windows computers To turn on accessories on Macintosh computersClick Apply Changes Use the all-in-one Use control panel menus Change device settings Error messagesCritical error messages Control-panel message types Use the HP Solution Center Windows To change settings from the control panelTo change settings from the embedded Web server Use the HP photo and imaging software To open the HP Photosmart Software on a Windows computer Text and symbols To enter a space, pause, or symbolTo erase a letter, number, or symbol Type numbers and text on the control-panel keypad Type text using the visual keyboard some models only To enter text by using the visual keyboardTo add a space Available symbols for dialing fax numbers some models only Available Description symbolsAvailable when entering Load the originals Load an original on the scanner glass To load an original in the document feeder trayTo load an original on the scanner glass Tips for selecting and using print media Select print mediaCards and envelopes Understand specifications for supported media Photo mediaTransparencies Custom-sized media Statement 140 x 216 mm X 8.5 inches EnvelopesCards Borderless A6 card 105 x Mm 4.13 x 5.83 inches Photo mediaOther media Understand supported media types and weights Tray Type Weight Paper 60 to 105 g/m2Capacity Load media Set minimum marginsMedia Left Right Top Bottom Margin To load Tray 1 main tray To load Tray Configure trays Want toFollow these steps Print on special and custom-sized media To print on special or custom-sized media WindowsTo print on special or custom-sized media Mac OS Click Properties or Setup Print borderlessTo print a borderless document Windows Click Manage Custom Sizes in the Paper Size pull-down menu Set up speed-dial entries some models only Set up fax numbers as speed-dial entries or groupsTo print a borderless document Mac OS Open the Paper Type/Quality panel To set up a speed-dial group Set up network folders as speed-dial entries some models Print and view a list of speed-dial entries Change print settings To change default settings for all future jobs WindowsTo change settings Mac OS Print Print on both sides duplexing Guidelines for printing on both sides of aTo perform duplexing Windows Cancel a print job To perform automatic duplexing Mac OSOpen the Two-Sided Printing panel Change the copy settings CopyMake copies from the control panel Crop an original color display models only Cancel a copy job To crop an image from the control panel Set up Direct Digital Filing some models only ScanScan an original To set up a network folder To set up a speed-dial entryScan an original to a network folder Under Address Book, click Direct Digital Filing Speed-dial To send a scan to a network folder Press Start ScanSelect Select Computer Use Webscan via embedded Web server Scan from a TWAIN-compliant or a WIA-compliant programScan an original to a memory device Press OK or Start Scan Edit a scanned original To scan from a TWAIN-compliant programTo scan from a WIA-compliant program Edit a scanned photo or graphic Change scan settings Cancel a scan job Work with memory devices some models only Insert a memory card Connect a digital camera To insert a memory card To print camera-selected photos using the Dpof standard Connect a storage device View photos using your computer Print photos using a proof sheetView photos Print photos from the control panel To print a proof sheet For color display modelsFor two-line display models To complete a proof sheet To scan a completed proof sheet Print panoramic photos To print a panoramic photo Print passport photos To select additional photos for printingTo print passport photos Print video action photos Save photos to your computer To create video action printsTo print now To save photos Fax some models only Send a faxSend a basic fax Send a fax manually from a phone To send a basic fax from the control panelTo send a fax manually from a phone Send a fax using monitor dialing To send a fax using monitor dialing from the control panel Receive a fax Receive a fax manuallyPress Start FAX Black Press Start FAX Black again Set up backup fax reception On Error OnlyTo receive a fax manually Off Reprint received faxes from memory To forward faxes using the embedded Web server Forward faxes to another numberTo clear fax logs via the embedded Web server To forward faxes from the control panel Set the junk fax mode To set the junk fax modeBlock junk fax numbers To select a number from the caller ID list Remove numbers from the junk fax list To remove numbers from the list of junk fax numbersView a list of blocked fax numbers Change fax settings Configure the fax headerSet the answer mode Auto answer Press Basic Fax Setup, and then press Rings to Answer Press Advance Fax Setup, and then press Distinctive RingSet the number of rings before answering Change the answer ring pattern for distinctive ring Set the fax error correction mode Set the dial typeSet the redial options To set the answer ring pattern via the embedded Web server Select Advanced Fax Setup, and then press Fax Speed Fax over the InternetSet the fax speed To set the fax speed from the control panel Test fax setup To test fax setupUse reports Print fax error reports Print fax confirmation reports Cancel a fax Print and view the fax log Configure and manage Manage the deviceOverview of management tasks Monitor the device If you wantEmbedded Web server Printer status information Click Ink cartridge and printhead status Administer the device Wireless 802.11. In the IP Address Configuration section, select Manual IPConfigure Direct Digital Filing settings Setting up the dial type Click the Settings Use device management tools Embedded Web serverTo open the embedded Web server Pages/buttons Contents Toolbox WindowsEmbedded Web server pages To open the Toolbox Tabs Contents Print PQ print quality DiagnosticToolbox tabs Ink Level Information Shows estimated ink Printer Settings panel HP Printer Utility Mac OSTo open the HP Printer Utility HP Printer Utility panels Information and Support panel Network Printer Setup Utility Mac OS HP Web Jetadmin softwareTo open the Network Printer Setup Utility HP Instant Support MyPrintMileage Understand the self-test diagnostic Understand the self-test diagnostic Understand the network configuration Network Configuration Configure network options Change basic network settingsChannel range definitions Change advanced network settings Use the Wireless Setup WizardView and print network settings Turn the wireless radio on and off Set up faxing for the device some models only Select Advanced Setup, then select Link SpeedAutomatic Full Half To View IP settings To Change IP settings Set up faxing parallel phone systems Choose the correct fax setup for your home or officeCountries/regions with a parallel-type phone system Set up faxing for the device some models only 103 Select your fax setup case Recommended fax setup for parallel-type phone systemsRecommended fax setup for serial-type phone systems Other equipment/services Case a Separate fax line no voice calls received To set up the device with a separate fax line Case B Set up the device with DSL To set up the device with DSL Case D Fax with a distinctive ring service on the same line To set up the device with a distinctive ring service To set up the device with a shared voice/fax line Case E Shared voice/fax line Case F Shared voice/fax line with voice mail To set up the device with voice mail Set up the device with a computer dial-up modem To set up the device with a computer dial-up modem Set up the device with a computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modem Shared voice/fax with computer dial-up modem Example of a parallel splitter Computer Telephone Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Chapter 10 Example of a parallel splitter Configure and manage Set up faxing for the device some models only 121 To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Configure the device Windows Direct connection To connect the device before installing the software To share the device on a locally shared network To install the device on a network To install the device software on client computersNetwork connection Configure the device Mac OS To install the software for network or direct connectionSelect Network Printer or Network Printer Server To share the device on a locally shared network To share the device among computers running Mac OS Understand 802.11 wireless network settings Communication modeNetwork name Ssid Security settings Data encryption To set up wireless communication using the installer Windows To set up wireless communication using SecureEasySetup SES To set up the device on a wireless network Mac OS To turn off wireless communication Guidelines for reducing interference on a wireless networkGuidelines for ensuring wireless network security To add hardware addresses to a WAP Set up the device for Bluetooth communication Other guidelines Connect the device with Bluetooth To find out the address of the device a. Press SetupConnecting the device with Bluetooth on Windows Series To install and print using the Microsoft stack To install and print using the Widcomm/Broadcom stackClick View devices in range Set Bluetooth security for the device Connect the device with Bluetooth on Mac OSTo install and print using Bluetooth Open the Printer Setup Utility Use a passkey to authenticate Bluetooth devices To set the device to be not visible from the control panel Uninstall and reinstall the software Reset Bluetooth settings via the embedded Web serverTo uninstall from a Windows computer, method Uninstall and reinstall the software 141 Chapter Maintain and troubleshoot Supported ink cartridges Replace the ink cartridges To replace the ink cartridges To print the print quality diagnostic Maintain the printheadsTo check printhead health To align the printheads To clean the printheads To clean the printhead contacts manuallyTo calibrate the linefeed Chapter Maintain the printheads 149 To replace the printheads Maintain the printheads 151 Clean the device Store printing suppliesStore ink cartridges Store printheads Clean the scanner glass Clean the automatic document feeder ADFTo clean the scanner glass To clean the ADF Clean the device 155 To clean the ADF lid backing Troubleshooting tips and resources Clean the exterior Solve printing problems Error message appears on control-panel displayDevice shuts down unexpectedly Device is not responding nothing prints Device does not accept printhead Device takes a long time to print Blank or partial page printed Placement of the text or graphics is wrong Something on the page is missing or incorrect Poor print quality and unexpected printouts Device prints half a page, then ejects the paperPoor quality printouts Check the print settings Meaningless characters printInk is smearing Check the type of media loaded in the device Ink is not filling the text or graphics completely Output is faded or dull coloredColors are printing as black and white Wrong colors are printing Solve paper-feed problems Media is not picked up from a tray Media is not coming out correctlyPages are skewing Multiple pages are being picked up Solve copy problems No copy came outCopies are blank Wrong original was copied Documents are missing or faded Size is reducedCopy quality is poor Copy defects are apparent Solve scan problems Error messages appear Scanner did nothing Scan takes too longPart of the document did not scan or text is missing Text cannot be edited Scanned image quality is poorCheck the originals Reload document and then restart job Image quality is better when printed Scanned image is skewed crookedGraphics look different from the original Take steps to improve the scan quality Scan defects are apparent Unable to scan to network folder Direct Digital Filing Solve fax problems Filename prefix has not been set up correctlyFax test failed Disk is full Fax Hardware Test failed Solution Phone Cord Connected to Correct Port on Fax test failed Solve fax problems 177 Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Device is having problems sending and receiving faxes Solve fax problems 181 Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Solve fax problems 183 Device cannot send faxes, but can receive faxes Solution Solve photo memory card problems Fax tones are recorded on my answering machine SolutionPhone cord that came with my device is not long enough To extend your phone cord Device cannot read the memory card Device cannot read photos on the memory cardCheck the memory card Check the memory card slot Solve device management problems Embedded Web server cannot be opened Troubleshoot installation issues Hardware installation suggestionsSoftware installation suggestions Check the hardware connections Solve alignment page problems Solve software installation problemsVerify installation preliminaries Check the device to ensure the following Solve network problems General network troubleshootingProblems connecting to a wired network Solve wireless problems Check the wireless communication settings Add hardware addresses to a wireless access point WAP Reset network configuration settingsClear jams Clear a jam in the device To clear a jam Chapter Clear jams in the ADF To clear a jam in the ADF Chapter Tips for avoiding jams HP supplies and accessories AccessoriesOrder printing supplies online Supplies Printheads HP media Support and warranty Obtain electronic supportObtain HP telephone support Before you call Telephone support numbers Appendix B Support and warranty Hewlett-Packard limited warranty statement Prepare the device for shipment Remove the ink cartridges and printheads before shipmentTo remove ink cartridges before shipment Remove the control-panel faceplate To remove printheads before shipmentTo remove the control-panel faceplate Pack the device To pack the device Device specifications Physical specificationsProduct features and capacities Feature Capacity Processor and memory specifications System requirements Network protocol specifications Embedded Web server specificationsPrint specifications Print resolution Copy specifications Fax specificationsMode Type Speed ppm Color Scan specifications Direct Digital Filing specificationsEnvironmental specifications Electrical specifications Memory card specifications Supported devicesUSB flash drives Lexar Media JumpDrive 256 MB Regulatory information FCC statementShielded cables Exposure to radio frequency radiation wireless products only Appendix D Regulatory information 217 Other regulatory information EMI statement Korea Regulatory information for wireless products Power cord statementVcci statement Japan Regulatory model number LED classification Appendix D Regulatory information Regulatory information for wireless products 221 Appendix D Regulatory information Regulatory information for wireless products 223 Appendix D Regulatory information Regulatory information for wireless products 225 Declaration of conformity HP Officejet Pro L7700 Declaration of conformity 227 Power consumption Battery informationEnvironmental sustainability program Reduction and elimination Material safety data sheets Recycling Product packagingPlastics HP products and supplies Index Page Page Page OCR Page Page Page Twain Page Page Hewlett-Packard Development Company, L.P