HP Rena Envelope Imager Section 5 – Troubleshooting Guide, HP Inkjet Print Cartridges

SECTION 5

TROUBLESHOOTING GUIDE

Section 5 – Troubleshooting Guide

The following troubleshooting guides are provided to assist you in solving any problems that might occur with the Printer or its software. We have tried to make them as complete as possible. The best advice we can offer is to make sure that the system is setup properly, plugged in, that it has an adequate supply of ink before attempting to trouble shoot any problem.

HP Inkjet Print Cartridges

CONDITION	PROBLEM	SOLUTION
CONDITION	PROBLEM	SOLUTION

Black streaks in text	Lint, ink, or paper dust on printhead.	Clean the cartridge nozzles
	Lint, ink, or paper dust on printhead.	with a clean lint-free cloth
		with a clean lint-free cloth
	Head height too low	moistened with distilled
	Head height too low	water. Raise head height.
		water. Raise head height.
		Check to make sure the tape
Cartridge will not print, even	Sheet is blank even after it has gone	is off the printhead.
Cartridge will not print, even	Sheet is blank even after it has gone	Remove and reinsert the
if TEST or Purge is used.	underneath cartridge(s).	Remove and reinsert the
if TEST or Purge is used.	underneath cartridge(s).	cartridge into the pen stall.
		cartridge into the pen stall.
		Install a new print cartridge.
	Lint, dust or dried ink blocking	Clean the cartridge nozzles
White streaks in text or	Lint, dust or dried ink blocking	with a clean lint-free cloth
graphics	printhead nozzles.	moistened with distilled
	Poor contact between printhead and	water.
	Poor contact between printhead and	Clean contacts.
	cartridge stall contacts (pogo pins).	Remove and reinsert the
		cartridge into the pen stall.
		Insert a new Print Cartridge.

WARNING

DO NOT REMOVE THE SIDE COVERS OF THE PRINTER!

THERE ARE HIGH VOLTAGES PRESENT BEHIND THE COVERS!

Envelope Imager 1.5/1.5+ Operations Rev. 6/7/2007