SECTION 5
TROUBLESHOOTING GUIDE
The Printer
| CONDITION | PROBLEM |
| SOLUTION |
| Losing data; extra lines; printing | Database problem. |
| Check data in database program. |
| Communications Problem. |
| Check cable and connections. | |
| strange characters. |
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| Loosing Power. |
| Monitor Power. | |
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| Double feeding |
| Adjust Sheet Separators on |
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| feeder. | |
| Media jams | Media is curled or bent |
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| Uncurl media. | ||
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| Media is too thin |
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| Media must be at least 0.008”. | |
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| Disconnected/damaged data cable. |
| Replace cable. |
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| Check driver port selection. | |
| No communication | Improper port selection within printer |
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| Cycle printer power and reboot | ||
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| driver. |
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| computer. | |
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| The Envelope Imager 1.5+ has variable |
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| Can’t increase belt speed | belt speeds; however the standard 1.5 |
| Verify that the correct printer |
| only has one belt speed (low). |
| driver was loaded/selected. | |
| (No belt speed control) |
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| Wrong printer driver or wrong belt |
| Check belt speed selection. | |
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| speed selected. |
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| Motor circuit breaker tripped. |
| Reset motor circuit breaker. |
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| Wrong printer driver selected. |
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| No motor drive |
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| If using the 1.5 Plus driver with the |
| Check/change printer driver | |
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| standard 1.5; the motor will not |
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| choice to the appropriate driver. | |
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| function at any belt speed except low. |
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| Check power, on/off switch, |
| Not operating at all. | No power. |
| power cord connections, and |
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| printers line fuses. |
| Counts pieces, but doesn’t | Print Unit not positioned properly. |
| Adjust printhead vertically. |
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| Adjust margin setting in layout | ||
| printing on media. | Data out of print range. |
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| software. | ||
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| Paper not passing over media sensor. |
| Readjust media side guide |
| Not printing or counting. |
| positions. | |
| Media sensor is dirty/damaged. |
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| Clean media sensor. | |
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| Printing light, missing parts of | Clogged or dirty printheads. |
| Purge and or clean cartridges. |
| characters or dots | Running out of ink. |
| Replace inkjet cartridges. |
| Blurry address |
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| Adjust printhead closer to the |
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| Printhead height is too high. |
| media using Media Thickness |
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| Adjustment Knob. |
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| Reposition the text in the layout |
| Split line of type | Line of type is being positioned across |
| so that it does not print across |
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| two printheads. | ||
| two printheads (cartridges). |
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| If you must print across two | |
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| Example shows second line of the |
| printheads; adjust the positioning |
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| of the two printheads in | |
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| address being split between two ink |
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| relationship to each other using | |
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| cartridges. |
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| the Head Alignment tool | |
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| Properties window of the printer |
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| driver. |
| Ghosting and or skewed line of | Media is slipping, hesitating or |
| Check the sheet separator |
| skewing as it is transported. |
| adjustment. If separators are set | |
| type. |
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| All or part of image is printed with a |
| too tight they can hold back on | |
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| media. | |
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| ghost image (ghosting) or is skewing. |
| Check that the printhead carriage |
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| Example shows part of the image |
| is set at the proper height. A |
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| printhead carriage that is set too | |
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| (STE 140) ghosting and skewing. |
| high or too low may cause media |
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| to jam, hesitate, slip, or skew. |
44 | Envelope Imager 1.5/1.5 Plus Operations (Rev.6/7/2007) |