SECTION 5

TROUBLESHOOTING GUIDE

Printer Display Messages

MESSAGE

DESCRIPTION

SOLUTION

Printer Offline

Pressing the ENTER key will

This feature can be used to

put printer into the Paper Feed

check for proper media transport

ENTER for Paper Feed

mode.

setup/adjustment.

 

 

 

 

Printer Online

Printer is online, but has not

Send data to printer via

Waiting for Data

received any data to print.

software/computer.

 

 

 

Printer Offline

Printer is offline and has

Put printer online then press

received data to print or still has

ENTER to start the feeding and

Data Ready to Print

data present from previous job.

printing process.

 

 

 

 

 

Printer has detected a paper jam

Clear Paper Jam.

JAM: Reprint Lost Pieces

while online, printing records.

Check separation adjustment

Correct problem then reprint

Check paper size (width) setting

 

in software to be sure it matches

 

lost/damaged pieces.

actual piece width.

 

 

 

 

 

Clear Paper Jam.

 

Printer has detected a paper jam

Check separation adjustment

 

Use a media length that matches

JAM: Check Printer Setup

while in Paper Feed or Test Print

size of currently set paper length

mode.

 

(length previously set via

 

 

 

 

software or TEST image).

 

 

RENA TEST image= #10 env.

 

Printer is waiting for data from

When more data is sent from

PAUSE: Waiting for Data

computer, or printer finishes

the computer, or needs more

receiving/processing data then it

 

time to receive/process data.

 

will automatically continue.

 

 

 

 

 

PAUSE: Off-Line Pause

Printer received an “Off-Line”

Press ONLINE key to continue.

PAUSE (tray break) command

 

 

from the software.

 

 

 

 

PAUSE: Timed Pause-Wait

Printer was sent a Timed Pause

Printer will automatically

(tray break) command via

continue when time expires.

 

software.

 

 

 

 

 

 

No Paper Detected during

Add material to the printer.

Out of Paper

Make sure the material is

feeding cycle.

passing over the paper sensor.

 

 

 

Make sure material is feeding.

 

 

 

 

The printer has timed out and

 

Transport Time-Out

has stopped the transport.

Press appropriate key to

No data, no paper, no operator

continue.

 

 

response, etc… for >5 minutes.

 

 

 

 

Envelope Imager 1.5/1.5+ Operations Rev. 6/7/2007

45