Finding Help & Support

Wireless Mouse

Symptom

Problem

Solution

 

 

 

Mouse does not work

Mouse batteries are

Replace the two AA alkaline batteries in the mouse by

after installation or is not

low or empty.

following the instructions provided with the mouse.

detected.

 

 

 

 

 

Mouse works intermittently

There is an ID conflict with

Change the ID channel by pressing the connect button

or not at all.

another wireless device.

on the wireless mouse.

 

 

 

Mouse does not track

The optical sensor

Place the mouse on a mousepad or white sheet of

cursor well.

uses the pattern of the

paper.

 

surface to track the

 

 

position of the cursor.

 

 

Reflective surfaces,

 

 

grooved surfaced,

 

 

glass, or other

 

 

see-through surfaces

 

 

inhibit the ability of the

 

 

sensor to track the cursor.

 

 

 

 

7–24

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