Finding Help & Support

Power

Symptom

Problem

Solution

 

 

 

PC will not

PC is not securely

Ensure that cables connecting the PC to the external

turn on and/or start.

connected to an

power source are plugged in properly.

 

external power source.

 

 

 

 

 

Line voltage selection

Set the line voltage selection switch to the correct

 

switch is not in the

setting for your country/region, or call Compaq

 

proper position for

Technical Support for assistance. Refer to the

 

your country/region

Warranty and Support Guide for details.

 

(115V/230V).

 

 

 

 

 

Wall outlet is defective.

Test the outlet by connecting a different electrical

 

 

device to the outlet.

 

 

 

 

System files may have

Restore the system. See “Virus Protection”

 

been damaged.

on page 5–7, or refer to the Warranty and

 

 

Support Guide.

 

 

 

7–26

Getting Started