Finding Help & Support

Power (Continued)

Symptom

Problem

Solution

PC will not

turn on and/or start.

(Continued)

Wrong memory modules were used in the upgrade, or memory modules were installed in the wrong location.

Reinstall the old memory to return your PC to its original state. Refer to “Upgrading or Replacing Memory” on page 8–17 for instructions.

 

Hard disk drive is

Refer to the Warranty and Support Guide for details.

 

damaged.

 

 

 

 

 

Drive power, data, or

Reseat drive power, data, and power supply cables.

 

power supply cables may

See Chapter 8, “Upgrading the PC” for instructions.

 

not be properly connected.

 

 

 

 

PC appears locked

Software control of

Press and hold the Power button for at least 4 seconds

up and won’t turn off

the power switch is

until the PC turns off.

when the power button

not functional.

 

is pressed.

 

 

 

 

 

Getting Started

7–27