Finding Help & Support

Keyboard and Scroll Mouse (Continued)

Symptom

Problem

Solution

Mouse does not respond to movement or is too slow.

Mouse connector is not

Shut down your PC using the keyboard:

properly plugged into the

1.

Press the Ctrl and Esc keys at the same time to

back of the PC.

 

display the Start menu.

 

 

 

2.

Use the up or down arrow key to select Turn

 

 

Off Computer, and then press the Enter key.

 

3.

Use the up or down arrow key to select the

 

 

Turn Off option, and then press the Enter key.

 

4.

After the shutdown is complete, plug the mouse

 

 

connector into the back of your PC and restart

 

 

your PC.

 

 

Program in use has stopped

Shut down your PC using the keyboard.

responding to commands.

 

 

Getting Started

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