Finding Help & Support

Hardware Installation

Symptom

Problem

Solution

 

 

 

A new device is not

Device driver is not

Install the device driver from the CD or diskette

recognised as part

installed.

provided with the device, or download and install

of the system.

 

the driver from the device manufacturer’s Web site.

 

 

You may need an updated driver for Windows XP.

 

 

Contact the device vendor directly for an update.

 

 

 

 

Device is not seated or

Ensure that the device is properly and securely

 

connected properly.

connected and that the pins in the connector are

 

 

not bent down.

 

 

 

 

Cable(s) of new external

Ensure that all cables are properly and securely

 

device are loose, or power

connected and that the pins in the cable or connector

 

cables are unplugged.

are not bent down.

 

 

 

7–14

Getting Started